MI9601-00 • Issue B • September 2000 • Section 4: NV9601 Maintenance
Page 4-6
ORDERING REPLACEMENT ASSEMBLIES
The NV9601 X-Y Control Panel does not contain any user-adjustable or user-
serviceable components and is repaired or replaced as a unit. To send the panel back to
the factory for repair or replacement, follow the procedure below:
1. Call NVISION Customer Support at the telephone number listed under the
heading
"TECHNICAL SUPPORT" on page viii
.
2. Our support representative will assign you a Return Material Authorization
(RMA) number and fax you a Return Authorization Form (
Figure 4-1
). Do not
return equipment without first receiving an RMA#. The form indicates the type
of service you are requesting and the urgency of the repair and return shipment.
3. Package the panel in an antistatic bag and place it in a shipping box with plenty of
padding material to prevent damage.
4. Address the package using the Shipping Address listed in the front of this manual
under the heading
"TECHNICAL SUPPORT" on page viii
.
5. Send the equipment to NVISION using the shipper and shipping method you
prefer. You will pay to ship the equipment to us, and we will pay return freight to
you.
6. The factory will use the Return Authorization Form to track receipt of the
equipment from you and to note repair or replacement information. If the
equipment is out of warranty, we will estimate the cost of repair and call you for
authorization.
7. When repair or replacement is complete, we will return ship the equipment to you
at our expense if the equipment is in warranty. If the warranty has expired, we will
charge you for shipping and handling. The normal shipping method is Second Day
unless you specify that you need Next Day or Next Day A.M. shipping due to
urgency.
8. NVISION will invoice you the amount quoted if the repair or replacement part is
for out of warranty equipment.
