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Telephone 020 8254 6802
Nu-Flame Warranty and Repair Procedure for The Synergy Ellesse.
The Nu-Flame Synergy Ellesse is guaranteed for 1 year from the date of purchase. During that time our guarantee is to send
replacement parts for a fire that proves to have faulty components or workmanship. At our option we may decide to repair, or
replace, at no charge a fire that proves to have faulty components or workmanship.
Telephone Help Line.
In the event of a problem with a fire the first course of action should be to telephone our technical
department on 020 8254 6802 during normal working hours 9 - 5.30 Monday - Friday (closed 1 - 1.30). If possible this should be
done before the installer leaves site as we may well be able to resolve the problem over the phone, and, in any event it will save the
installer a return visit to site. If we are not able to resolve the problem over the phone we will decide the most expedient way of
resolving the problem and this is likely to be to send replacement parts. It is possible that we will ask you to return the fire or parts of
the fire and if this is the case we will log your details and give you a return reference number.
Returning the Fire and parts thereof.
After assessment we might consider it best to return part of the appliance, such as
the burner only, for testing. In this example the burner can then be thoroughly inspected and any signs of installation faults can be
reported back to you. After any repair work is carried out the flow rates can be checked and re-set if necessary in order to fully
comply with CE approval.
Note:
It is a condition of the warranty that you do not return any parts to us unless we request you to do
so. For example if we request that the burner only is returned and you send the entire appliance, the fuel bed and other items could
be damaged of lost during the return delivery to us. We will not be liable for any such breakages, or losses
Under no circumstances should any attempt be made to repair the burner on site without our express knowledge and approval
during the warranty period.
This guarantee is given subject to the following provisions:
1. That the installation is carried out by a GAS SAFE registered installer (we may require their registration details).
2. That the appliance is installed and used in accordance with our Installation & User instructions.
3. That the gas supply pressure at the appliance is not more than 3mbar below the gas pressure stated on the data plate when the
appliance is running on high flame, with any other major gas appliances also running.
4. That the fireplace and flue system conform to relevant local codes, building regulations and British Standards.
5. This Guarantee is not transferable and relates to the original installation only.
6. The appliance has not been subject to misuse or accident or been modified or repaired by any person other than the authorised
employee or authorised representative of Nu-Flame Ltd.
7. The Record Data section on the front of the Installation & Servicing Instructions is to be completed on installation.
8. Nu-Flame Ltd accepts no liability for any consequential loss or damage arising from the use or failure of the product or any
information provided, including, but not limited to, economic or financial loss, damage to peripheral equipment or products, loss
of use, productivity or time.
9. That the serial no. data plate on the burner is intact.
This guarantee in no way reduces your statutory rights.
This guarantee supersedes any previously published guarantees.
Chargeable Repairs During And After The Warranty Period
If a repair is chargeable during the warranty period, due to installation faults we will inform you and where possible give you a quote,
or if this is not possible, a price guide before starting work. We cannot always give a firm cost until we commence the repair as it is
not always possible to tell which components have been damaged.
