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19 - BRIEFING THE CUSTOMER
a.
The installer should brief the customer on the Operation of the Control System and all aspects of the User Instructions.
b.
The instructions/with the door release tool should be handed to the customer for their safe keeping and future servicing.
c.
Show the customer how to open the outer door by pulling at the centre of the left hand side.
d.
Show the customer how the firebox glass door can be opened for cleaning with the Pozidriv screwdriver provided. Stress that the
fire must not be operated with the firebox glass door open.
e.
Explain and demonstrate to the customer that the batteries in the receiver and hand set should be replaced annually as the fire
may stop working.
f.
The customer should be briefed on the need for regular servicing; this will normally be once a year.
g.
Advise the customer that, apart from batteries, there are no user replaceable parts in the fire but for servicing and spares to
contact the local Nu-Flame Stockist.
h.
Advise the customer that under no circumstances must the fire be used if the firebox glass door of the fire is in any way chipped,
cracked or damaged.
j.
Advise the Customer that the
Glass Panels
on the fire will become
Very Hot
during operation and that we recommend that
a
Fireguard
is fitted if the fire is to be used in the presence of
Young Children, the Elderly, the Infirm and Pets.
i.
Advise the Customer that with the Thermostatic Thermotronic System if Programmes are added to operate the fire when
they are not present no soft furnishing must be close to the fire and they must take account of
‘ j ’
above.
j.
Ensure the Customer understands that the Automatic Modes will only function with the fire either on or in the standby
setting and with the Handset Screen showing either TEMP or TIME, which ever is required and has been programmed.
k.
If the Handset is set at Man or the fire is turned Off the Programs will not operate the fire.
l.
Advise that the Emberglow material on the fuel bed is a consumable product and will need replacing.
ABOUT THE FLAME PICTURE: THE SYNERGY RANGE HAVE A UNIQUE BURNER SYSTEM WHERE THE FLAME SIZES
AND COLOURS WILL CHANGE LIKE A REAL FIRE AND WILL VARY FROM FIRE TO FIRE.
IMPORTANT WARNINGS
THE THERMOSTATIC THERMOTRONIC CONTROL SYSTEM PROVIDES THE MEANS FOR UNATTENDED OPERATION OF
IF THE FIRE PROGRAMS OR THERMOSTATE SETTINGS ARE USED THIS COULD POSE A DANGER IF COMBUSTIBLE
MATERIALS ARE TOO CLOSE TO THE FIRE OR IF YOUNG CHILDREN, THE ELDERLY, INFIRM OR PETS ARE LEFT
UNATTENENDED.
THE GLASS PANEL ON THIS FIRE WILL BECOME VERY HOT DURING OPERATION.
IT IS PERFECTLY NORMAL FOR THE FIRE TO MAKE POPPING & BURBLING NOISES WHEN LIT.
20 - SERVICING
20.1 - GENERAL
Note: Servicing must be carried out by a registered installer.
a.
The fire does not have to be removed for Servicing.
b.
Check the operation and ignition of the fire before servicing.
c.
Ensure the fire is cold before proceeding.
d.
Lay a dust sheet on the floor before proceeding.
e.
Carry out a gas soundness test before servicing.
f.
Open the outer door and turn off the gas supply to the fire at the isolation/pressure test elbow.
g.
If any parts need replacement, use only genuine parts supplied by Nu-Flame Ltd. Some components may look similar to those
used in other gas fire, but these are not necessarily the same due to performance variations and must not be used.
This applies particularly to the ODS Pilot System, Gas Control and Log Set.
h.
Disconnect the gas pipe to the control, before proceeding.
20.2 – ANNUAL SERVICING
Carry out the operations in 20.1 General before proceeding
a.
Open the Outer Door and using the Pozidriv screwdriver tool provided open the glass door and check the glass panel for any
damage, it must be replaced if there are any chips, cracks or any damage before the fire can be used.
b.
Referring to the Section 17, ‘Arranging the Fuel Arrangement’ and working in reverse order, collect the Emberglow (wire wool
material) off the burner area, remove the bark chips, vermiculite and logs.
c.
Remove the fuel tray.
d.
In the base of the fire pull the electronics box and infrared sensor off their Velcro mounting.
e.
Remove the 4 screws securing the burner mounting plate assembly; then lifting at the rear, swing the whole assembly out and clear
of the fire. Take care not to mark the liners in the fire.
This will now allow access to all gas carrying parts for maintenance checks, fault finding and or replacement.
f.
Brush clean the burner of any vermiculite.
g.
Brush clear the pilot area of any vermiculite; check that the aeration hole in the pilot is clear of dust removing the 2 screws
securing the pilot shield if necessary for easier access.
h.
Check and remove any debris; (by working through the hole left by the burner mounting plate) remove the 4 screws securing the
debris plate at the back of the fire.
i.
Refit in reverse order; brushing the logs clean of any soot, checking gas soundness, ignition and spillage as detailed in the
relevant sections.
j.
Check the Condition of the Glass Panel and Door Seal and replace before further use if damaged.
k.
Clean the outer glass panel before sealing the door.
l.
Replace the batteries in both the handset and receiver see Section 3.4. and check the operation of the Control.
ALWAYS CONDUCT A GAS SOUNDNESS AND SPILLAGE CHECK AFTER SERVICING.
ALWAYS RESEAL THE PRESSURE TEST POINT AND CHECK THAT IT IS GAS TIGHT.
(This accounts for a lot of recalls.)
ALWAYS CHECK THAT THE GLASS IS CLEAN AND FREE FROM FINGERPRINTS.
(This accounts for a lot of recalls.)
