Nortel Remote Office 9150, Installation And Administration Manual

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Remote Gateway 9150 Installation and Administration Guide 355
June 2005 Troubleshooting
Incoming calls are not being
received from the host PBX.
(continued) 6 Check the IP network (if it is being used)
and ensure that:
„
it is not down
„
traffic is being routed between the
Remote Gateway 9150 unit and RLC
on the host PBX
7 PING the RLC from the Remote
Gateway 9150 unit to verify IP network
connectivity.
8 If the problem persists, contact your
telecom administrator or Nortel
distributor.
Incoming calls are not being
received from the PSTN. 1 Ensure your telephone is not on call
forward.
2 Ensure the calling party has your office’s
correct telephone number.
3 Ensure the Remote Gateway 9150 unit
is powered up. It cannot receive calls
from the host PBX or the PSTN if it is not
powered up.
4 Ensure the ISDN BRI line is working.
Ask your service provider to check this.
5 If the problem persists, contact your
telecom administrator or Nortel
distributor.
A call in progress was suddenly
disconnected.
1 Does your telephone display “Offline
Mode?” If so, enter the Online SPRE
code to go back online.
2 Contact your telecom and data network
administrators. Perhaps network
problems caused the call to drop.
Symptom What to do