Nortel HMS400, Maintenance Manual

Page: 151 / 158

April
2006
Log File Data Within Example Explanation and usage
Message left and
retrieved as well as
the corresponding
MWL status update 17:12:36 TX-> 1,ATLAS,DBENGINE,15,626,124,1,1
<MWL>
17:12:36 TX-> 1,ATLAS,DBENGINE,70,626,124,0
<MWL>
17:12:36 TX->
1,ATLAS,LOGPRN,0,05,LEAVE,Message ID [124]
left for Room 19208 <MWL>
17:12:36 TX-> 1,ATLAS,PMSI,1,19208 <MWL>
17:26:00 TX-> 1,ATLAS,DBENGINE,15,686,125,2,1
<MWL>
17:26:00 TX->
1,ATLAS,LOGPRN,0,05,RETRIEVE,Message ID
[125] retrieved for room 17406 <MWL>
17:26:18 TX-> 1,ATLAS,PMSI,2,17406 <MWL> A message (Message ID 124) was
left for room 19208. Atlas then sent
Code 15 (Message update) packet
to DBEngine for its corresponding
MBOX 626. Atlas also sent Code 1
(MWL On) command to PMSI,
which will send the packet to the
PBX PMS port to activate the MWL.
Message 125 was retrieved from
MBOX 686 for room 17406. A Code
2 (MWL Off) command was also
sent to PMSI to deactivate the MWL
This is used to verify that a
message was successfully left for a
particular MBOX. It also shows
when a message was retrieved.
Determines that the correct MWL
command has been sent according
to the message status.
Search Keyword: Leave/Retrieve
All CPI received
from the PBX 07:06:08 Line 99 CPI = 16219 Call Type = D
07:16:54 Line 99 CPI = 16271 Call Type = NA
09:18:52 Processed CPI = Call Type =
09:21:41 Processed CPI = Call Type =
09:21:45 Processed CPI = 6300 Call Type = Direct call from 16219 to Vmail
Forwarded No Answer from 16271
Maid Status posting
TUI access (6300)
This is used to check the CPI sent
from the PBX to HMS400
Search Keyword:
Room/Extension number
AtlasCPI All AWU calls and
their status
05:00:00 AWU Ln 0 AWU Request -> 18310
Attempts 1
05:00:12 AWU Ln 3 AutoWakeup : Room 18310
Answer
05:00:20 AWU Ln 3 Snooze call for room 18310 at
08/24/2004 05:00:20
05:00:20 AWU Ln 3 AutoWakeup : Room 18310
Snooze Call
05:10:00 AWU Ln 0 AWU Request -> 18310
Attempts 1
05:10:10 AWU Ln 4 AutoWakeup : Room 18310
Answer
Atlas called 18310 at 05:00. Guest
answered the call and set a snooze.
Atlas called the room again 10
minutes later and the guest
answered as well.
This is used to check for AWU
anomalies or status of each call.
Search Keyword: Room Number
AtlasAWU
DBengine Log Files
The table below gives a brief description of the DBEngine log file:
Nortel Hospitality Messaging Server 400 -151-
Maintenance Guide