Nortel Companion MICS-XC, Installation Manual

Page: 95 / 138

P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide
Troubleshooting
Problems with a portable telephone
1. Verify that the portable is compatible with the software
version.
2. Verify that the portable is ON and that the battery is not
low, by checking the power indicator on the portable.
3. If no dial tone is present:
a. Verify that the dialtone is available from the ICS.
b. The portable may not be registered. Try to register the
portable (see MICS-XC Norstar-Companion System
Coordinator Guide).
4. Check that the portable is using the correct registration
slot.
5. Verify that the portable has been assigned the correct
internal number by calling it from another telephone.
Problems with a Base Station
1. Verify that the green light is ON.
2. Verify that the red light is not solid.
A solid red light indicates that both radios on the
Companion Base Station are busy, that the ICS is
downloading data to the Base Stations, or that one or both
radios have not been assigned to a cell.
3. Verify that the red light is not flashing.
The red light flashes for about 15 seconds when a Base
Station is powered up. This is normal. If the red light
continues to flash, it indicates that one of the following
problems may exist:
p0881594.book Page 89 Tuesday, August 25, 1998 3:59 PM