Norstar Voice Mail 4.0, Set Up And Operation Manual

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Overview of Mailboxes
51
P0886600 Issue 1.0 Set Up and Operation Guide
Terms and definitions
The following terms are introduced in this section.
Term Definition
Alternate sets When a caller dials a set that has been programed to have one or more
alternate DNs, Norstar Voice Mail rings at all of the sets simultaneously. The
first set to answer accepts the call, the other sets cannot access the line or use
the Interrupt Feature (Feature 987) to access the answered line.
Alternate DNs are available only on User mailboxes.
Call Screening When you change a mailbox owner’s Personal Mailbox transfer option to
Screened, the Call Screening feature allows the mailbox owner to listen to a
recording of the caller’s name before accepting the call.
Class of Service A Class of Service defines the values for the special features of a Mailbox.
When registering a mailbox, the System Coordinator programs several
special features at once by choosing the number from the Class of Service
table that will provide the level of service most appropriate for the user.
A mailbox cannot be added without a Class of Service.
Company Directory The Company Directory is an internal voice list containing the names of
mailbox owners with initialized mailboxes who have been designated to
appear in the directory.
Guest Mailbox A Guest Mailbox is a type of Personal Mailbox assigned to people who do
not have a permanent DN, but require a mailbox. These mailboxes receive
and store messages in the same way that User Mailboxes do.
Information Mailbox The Information Mailbox plays an informative message to whomever should
access it. The Information Mailbox does not take messages and does not have
a DN associated with it.
Mailbox A User Mailbox.
Message Waiting
Notification Message Waiting Notification provides a mailbox owner with a message
notification
Message for you
on the display of their telephone.
Operator The Operator is the person whose DN rings when the caller is prompted by
the Automated Attendant to “Press 0 for an operator”. When the Operator is
not available, all calls requesting the Operator are transfered to the General
Delivery Mailbox.
In Class of Service, the Operator is also known as a Target Attendant.
Outdial route Outdial route determines which line or line pool the system uses for Off-
premise Message Notification, Outbound Transfer or when a mailbox owner
replies to a message left by an external caller.
Personal Mailboxes Personal Mailboxes (shows on telephone display as subscriber)
- include both User Mailboxes and Guest Mailboxes
- are assigned by the System Coordinator and maintained by the mailbox
owner
- can be listed in the Company Directory under the mailbox owner’s name
- are protected by a password that can be changed by the mailbox owner, or
reset to 0000 by the System Coordinator if the password is forgotten.
Registering Mailboxes Registering a mailbox adds a mailbox number to the Norstar Voice Mail
system. Each mailbox must be assigned a Class of Service when it is certified.