Norstar Voice Mail 4.0, Set Up And Operation Manual

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128
Building, Saving, and Enabling a CCR Tree
Set Up and Operation Guide P0886600 Issue 1.0
Adding a Sub-menu
The sub-menu provides a caller with single-digit access to another list of options. If
your Tree is designed to progress to a second level, you must add a sub-menu on
the first level to inform the caller of further options. For example, if your Home
Menu says:
“To place an order, press
⁄ . To add your name to our mailing list, press ¤ . To
reach our sales department, press
‹ . To speak with our receptionist, press ‚ .”
The caller may choose to press
⁄
and is given more options, such as:
“To hear our weekly specials, press
⁄ . To speak with a clerk at the Order Desk,
press
¤ .”
Note: If you record the Alternate Language Menu option, you must inform callers
of the Alternate Language option. When you are recording the Primary
Language Menu, tell the caller to press
· if they wish to hear the message
in the Alternate Language. For example:
“To hear this message in (the Alternate Language), press
· . To hear our weekly
specials, press
⁄ . To speak with a clerk at the Order Desk, press ¤ .”
The Alternate Language will be either French or Spanish, depending on the
language your system is equipped with.
To add a sub-menu, begin from this display:
To arrive at this display, go to "Beginning to build
a new tree" on page 126, and repeat steps 1 to 6.
1. Enter the Path number (from 1 to 8) and press
OK
.
2. Press
MENU
.
(
x
represents the Path number.)
3. Press
REC
.
4. At the tone, record your voice prompt and
press
OK
to end the recording.
To record your message again, press
RETRY
.
5. Press
OK
to accept the recording.
Path:
RETRY END OK
Path:
RETRY END
<x>
INFO OTHR
Primary prompt
Rec pri prompt:
RETRY
Accept prompt?
RETRY PLAY