Nitto DURAPrinter SR Troubleshooting Manual Download Page 1

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SR Troubleshooting

No problem

page

Label LED is lit.

Label Error!!

１−５

Blurred Print!!

６−８

Ink Ribbon Comes Out

Stuck to the Label!!

９−１２

Print Position Error!!

１３−１６

Head LED is lit.

Head Error!!

１７−２２

Can’t Print without any Error!!

２３−２５

Label and Vfr LEDs are Lit Together.

Verifier Hard Error!!

２６−２９

Frequent Voids!!

３０−３３

DURA Printer SR

Troubleshooting Manual

Doc. No.：HKT0002

This document provides you of remedies to the
problems about which we have got many inquiries.
Please refer to this troubleshooting manual first when

a similar problem occurs.

NITTO DENKO CORPORATION

Summary of Contents for DURAPrinter SR

Page 1: ...ad Error 6 Can t Print without any Error 7 Label and Vfr LEDs are Lit Together Verifier Hard Error 8 Frequent Voids DURA Printer SR Troubleshooting Manual Doc No HKT0002 This document provides you of...

Page 2: ...What shall I do First set the threshold value See 1 How to Set the Threshold Value The printer doesn t work yet Clean the sensor See 2 How to Clean the Sensor The trouble still persists Check the lab...

Page 3: ...essfully Turn off the power The buzzer sounds continuously when the threshold value setting fails In this case start over again from setting the labels and the ribbon Check whether the printer works n...

Page 4: ...ter sensor fixed slotted head screws Loosen and remove the two slotted head screws shown in Fig 1 Next clean the center sensor center sensor Fig 2 Wipe the part behind the sensor with the attached cle...

Page 5: ...ack and forth several times You can clean the form edge sensor without removing the center sensor Mount the center sensor and tighten the two slotted head screws Set the labels and the ink ribbon and...

Page 6: ...auses the label error If the values in program are different from the actual ones correct the label format in the program are identical with the actual values Especially the difference in t Feeding di...

Page 7: ...eck 4 The final check Check 3 Check the platen roller See 3 When the Platen Roller Has a Scratch A blur occurs in a slanting direction Check the width of the backing paper of the labels and that of in...

Page 8: ...f side and take up side of the ribbon are not in a straight line the ribbon is creased and as a result a blur occurs in a slanting direction Install the ribbon straightly set the both sides of the rib...

Page 9: ...a scratch replace it with a new one A scratch or a hollow on the platen roller causes the blurred print at the point on the label that runs over the scratch or the hollow The platen roller is a consum...

Page 10: ...0 See 1 How to Adjust the Density Check 1 One of the most common causes of this problem is that the ink ribbon is fused into the thermal head because of a larger supply of energy than necessary to th...

Page 11: ...the thermal head especially the brown part at the center See the figure on the right Use the cleaning cloth or alcohol Set the ink ribbon then set the density switch to 0 and print labels If labels ar...

Page 12: ...ounds Release the switch when the buzzer sounds Check A Ready LED flashes The ows that the printer is in What is the number o flashing of Ready LED sh the function setting mode f the lit LED in B If t...

Page 13: ...rint labels Adjust the density Set the density switch to the best position 8 is the standard position If the problem still persists replace the thermal head with a new one as yours may have reached it...

Page 14: ...where the printed labels go See 1 2 The Influence of Ejected Paper Check the width of the backing paper of the labels and that of ink ribbon See 1 3 The Width of Backing Paper and that of the Ribbon...

Page 15: ...SR Troubleshooting Remedies for Print Position Error 1 Horizontal Deviation ls 1 1 Alignment of Labe center sensor fixed label guides roll holders 14...

Page 16: ...he feeding direction When the backing paper with a lot of printed labels falls down slanting as is shown in the upper figure on the right next label are likely to be pulled leftward and as a result th...

Page 17: ...ward you and remove the platen roller upward Wipe the platen roller with alcohol and remove the stains If the platen roller has a scratch or a hollow replace the roller with a new one When the diamete...

Page 18: ...ting Replace the thermal head See 1 Thermal Head Breakdown What shall I do Problem No 5 Head LED is lit Head Error Check 1 No improvement Check the front cover limit switch See 2 Front Cover Limit Swi...

Page 19: ...ce the Thermal Head If you do not have a spare thermal head and want to continue printing labels even if the print quality is deteriorated follow the procedure below Head error is temporarily ignored...

Page 20: ...emove the ribbon on the taking up side front cover notches Put the removed ribbon on the notches behind Press the release levers on both sides and lift the thermal head release levers Lift the electri...

Page 21: ...e connecters to the new thermal head Be sure not to scratch the new thermal head Align the positioning pins on both sides of the thermal head with the guide holes on the printer positioning pin guide...

Page 22: ...over 21 Note Be careful not to scratch or stain the new thermal head Be careful not to touch the heating surface of the thermal head The sweat on human fingers includes chlorine that may rot the prote...

Page 23: ...is in the normal condition Check how the limit switch ON OFF plate See the figure on the right is installed Hasn t the screw come loose and unsteady Isn t the tip shaved When the screw on the limit sw...

Page 24: ...he personal computer correctly Is there not a break in the cable Check 1 First check the printer mode See 1 How to Adjustm Function Setting No 1 Problem No 6 Can t Print without any Error The trouble...

Page 25: ...flashing of Ready LED shows that the printer is in the function setting mode What is the number of the lit lamp in B If two lamps are lit the sum of the numbers on the left of the LEDs is the value of...

Page 26: ...nd print labels Does the printer work If the data are sent correctly from the personal computer the communication cable is not broken and still you can t print labels the main board of the printer may...

Page 27: ...r Limit Switch No improvement Check 1 Check 2 The trouble still persists The verifier may be broken See 3 How to Stop the Verifier First check the action of the verifier See 1 How to Clear Jammed Labe...

Page 28: ...e the jammed labels if any to allow the verifier to move smoothly Unless the front cover limit switch is ON verifier hard error is detected even if the verifier is in normal condition Check to see tha...

Page 29: ...t setting is effective Turn the power off Then turn the density switch C to 3 Turn on the power while pressing F Mode Reset See the figure on the right Press and hold the switch until the buzzer sound...

Page 30: ...SR Troubleshooting 29 Please contact us when you want the verifier to be fixed...

Page 31: ...ck 3 Emergency measure Check the label format See 3 Label Format Specification No improvement First check the output slot paper guide See 1 Output Slot Paper Guide What shall I do Check 1 Clean the ve...

Page 32: ...When the output slot paper guide is not installed correctly voids may occur even though the barcodes are printed normally Insert the output slot paper guide into the slots at its both sides 2 How to...

Page 33: ...on and print labels 32 F E D B A Note When the function setting is sent to the printer by printing software you generated the sent setting is effective Turn the power off Then turn the density switch...

Page 34: ...SR Troubleshooting 33 Please contact us when you want the verifier to be fixed...

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