RETURN GOODS POLICY
NEW WAVE INDUSTRIES, LTD. RGA POLICY AND PROCEDURE
POLICY
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All returns must be authorized by NEW WAVE INDUSTRIES, LTD. (Service
Department) with a Returned Goods Authorization (RGA) form prior to return.
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All returned goods must be received by NEW WAVE INDUSTRIES, LTD. within
30 days or you will not receive credit. All goods not received within 30 days will
not receive credit.
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Credit is contingent upon a credit evaluation inspection.
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Customer must prepay freight.
PROCEDURE
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Contact New Wave’s Service Department and give original invoice number and
date of order to request an RGA.
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New Wave’s Service Department will issue an RGA form and send it via fax or
mail.
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Include the RGA form inside the package and clearly write the RGA number on
the outside of the package.
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Customer must prepay freight.
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When returned parts are received by NEW WAVE INDUSTRIES, LTD., credit
for the parts is contingent upon credit evaluation inspection and warranty terms.
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If the customer wants to place an order for the part(s) during the return process,
then the customer is agreeing to purchase the replacement part(s) and pay the
invoice when received. If the returned part(s) is found to be a warranty item
NEW WAVE INDUSTRIES, LTD. will issue a credit redeemable in parts.
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If New Wave Industries, LTD. sends a part that was not ordered by the
customer, the customer needs to get an RGA number from NEW WAVE
INDUSTRIES, LTD.
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Include the RGA number clearly on the outside of the box and the part(s) to be
returned.
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NEW WAVE INDUSTRIES, LTD. will issue a call tag to the customer for pickup
of the wrong part(s) and ship it back to New Wave’s factory, at New Wave’s
expense.
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NEW WAVE INDUSTRIES, LTD. will pay standard ground freight for warranty
replacement parts. If the distributor/customer requires overnight/second day air
delivery, shipping will be at customer’s expense.
