Application Note ANV00006
One company, with Auto Attendant answering calls day & night
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VANGARD Mail/i-Series Quick Setup Guide
Appendix A: Application Notes
Step 5. Change the Dial Action Table for Call Routing Mailbox 811 to pro-
vide the daytime dialing options.
By default, Dial Action Table 1 does not provide routing options for the digit 1 (Sales) or 2 (Ser-
vice). Consider directing these calls to the dispatchers or master numbers for Sales and Service,
respectively. To do this:
●
From the
Main Menu
, go to
CU - Customize Database
, then
DAT - Dial Action Table
.
You’ll see the prompts for Dial Action Table 1.
●
Press
Enter
until you see the prompt
Action - UND
for Key 1 Action.
●
Enter the option for key 1 that will direct callers to the Sales group.
For example, type
UTRF
and press
Enter
if you are setting up an Unscreened Transfer.
●
Enter the destination for key 1.
For example, enter the master number for the Sales Extension Hunting group.
●
Using these same steps, set up key 2 to route to the Service group.
Step 6. Program the telephone system to direct calls to the Automated
Attendant during the day and at night.
In i-Series, for example, you would set up a DIL that routes to the Voice Mail master number (e.g.,
700) during the day and at night. Refer to your systems’s Software Manual for additional details.
