Application Note ANV00005
One company, with Auto Attendant answering calls day & night
Appendix A: Application Notes
VANGARD Mail/i-Series Quick Setup Guide
◆
75
The default Instruction Menu is: “If you are calling from a touch tone phone, please dial the
extension number you wish to reach or dial 0 for assistance. If you are calling from a rotary
dial phone, please stay on the line for assistance.”
(You will change these recordings in Steps 3 and 4 below.)
●
Your telephone system is not set up to direct calls to the Automated Attendant. (You will
change this in Step 6 below.)
Step 2. Set up Answering Schedules 1 and 2 to use Call Routing Mailbox
811. Then, set up Answering Schedules 3 and 4 to use Call Routing Mail-
box 813.
This will cause Call Routing Mailbox 811 to be active each weekday from 8: AM to 5:00 PM. In
addition, Call Routing Mailbox 813 will be active each evening and on weekends. To do this:
●
From the
Main Menu
, go to
CU - Customize Database
, then
AST - Answering
Schedule
Table
. You’ll see the prompt for Schedule Table 1.
●
Press
Enter
repeatedly until you see
Schedule 2 Day Mailbox number (N-None) - 812
.
●
Type
811
and press
Enter
.
●
Press
Enter
repeatedly until you see
Schedule 3 Mailbox Number (N-None) - 813
.
●
Press
Enter
. This will leave Answering Schedule 3 assigned to Call Routing Mailbox 813.
●
Press
Enter
repeatedly until you see
Schedule 4 Mailbox number (N-None) - 814
.
●
Type
813
and press
Enter
.
Step 3. Record a Welcome Message and Instruction Menu for Call Rout-
ing Mailbox 811.
This is the Welcome Message that will play every weekday from 8:00 AM to 5:00 PM. Record a
Welcome Message similar to: “Thank you for calling ABC company.”
Remember, your weekday routing is Call Routing Mailbox 811 with Dial Action Table 1. Your
evening and weekend routing is Call Routing Mailbox 813 and Dial Action Table 2.
To record your Welcome Message for CRB 811:
●
Call the System Administrator mailbox.
-
Get Intercom dial tone
-
Dial Voice Mail master extension
-
Dial System Administrator mailbox number
-
Enter security code (if required)
●
Dial
S A
(72) for the System Administrator Menu.
●
Dial
W
(9) for the Welcome Message
●
Follow the voice prompts to make your recording for Call Routing Mailbox
811
.
This is the Instruction Menu that will play every weekday from 8:00 AM to 5:00 PM. Record
an Instruction Menu similar to: “If you know the extension of the person you would like to
reach, dial it now.”
