UNIVERGE UM8500 I
NTEGRATION
G
UIDE
316
Troubleshooting
If one of the problems listed below is encountered, try the corrective actions listed
for the problem. If these actions do not correct the problem, or if the problem is
not described here, contact Technical Support.
Message waiting indicators are not working properly
If the message waiting indicators are not being turned on or off properly, perform
the following procedure.
To confirm that the message waiting indicator settings
are correct
1
Make sure the settings from Sphere Administrator console are properly
configured. See “
Configuring UNIVERGE UM8500 for integration
.
2
Restart the IP Phone. Phone switch settings are periodically renewed in SIP
integrations and this might cause the message waiting indicator lamp to stop
working. Restarting the phone sends all information to the switch and tells
the messaging system to send the MWI settings.
3
From the phone where the message waiting indicator is not working properly,
dial the extension that turns message waiting indicators on. The indicator on
the phone should turn on. If it does not, the problem is with the Sphere
system settings.
4
From the phone where the message waiting indicator is not working properly,
dial the extension that turns message waiting indicators off. The indicator on
the phone should turn off. If it does not, the problem is with the Sphere
system settings.
5
Confirm that the ports specified for turning message waiting indicators on
and off in Sphere system are the same as the ports specified in the Sphericall
Administrator.
Refer to the Sphere system documentation for information about setting
values in Sphere system. The parameters that control message waiting
indicators are
MessageWaitingOn
and
MessageWaitingOff
.
6
Stop and start the Sphere system service.
7
Shut down and restart the messaging system server.
8
Contact Technical Support if the problem persists.
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Page 164: ...UNIVERGE UM8500 INTEGRATION GUIDE 154 For a SPADLIC A trunk board ...
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Page 193: ...NEC NEAX 2400 OR NEC SV7000 WITH LAN MCI 183 For a SPADLIC A trunk board ...
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