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NEC UNIVERGE UM8500, Integration Manual

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NEC UNIVERGE UM8500 Integration Manual Download Page 234

UNIVERGE UM8500 I

NTEGRATION

 G

UIDE

 

224

Integration 
description

The UNIVERGE UM8500 unified messaging solution can use the Open 
Application Interface (OAI) to integrate with NEC phone systems including 
UNIVERGE SV8300. The OAI integration is established over a TCP/IP link between 
the messaging system server and the NEC phone system. 

How the integration works

There are two basic types of OAI integrations:

●

OAI pure integration . 

This type of integration uses only the TCP/IP link to 

connect to the phone system. It has an OAI monitoring slot opened with the 
phone system and dispatches calls to the enabled voice messaging systems. 
This type of OAI Integration provides the most efficient load balancing 
capability by dispatching new incoming calls from a monitored number, the 
voice mail pilot, to free voice mail ports.

●

OAI UCD - Serial MCI integration . 

The OAI Integration Server uses 

complementary Message Center Interface (MCI) integration capabilities 
through the serial interface. The complementary MCI integration feature of 
the OAI Integration Server is not a genuine OAI integration. The integration 
does work in Common Channel Interoffice Signaling (CCIS) networked 
environments between multiple NEC phone systems when the remote phone 
systems do not have OAI or their software revision does not feature call-
forwarding information in the OAI layer. The MCI link is used as 
complementary integration support for situations where the OAI layer does 
not provide full integration, such as in older, legacy phone system 
environments.

Integration features

The SV8300 OAI integration with UNIVERGE UM8500 provides the following 
features:

●

Call forward to personal greeting. 

When an incoming call is routed to an 

unanswered or busy extension, the call is forwarded to the subscriber’s voice 
mail. The caller then hears the subscriber’s personal greeting and can leave a 
message.

●

Caller ID. 

UM8500 receives caller ID information from the phone system, if 

available. This information is displayed in the message’s subject line in 

Microsoft Office Outlook

®

 or other desktop messaging application.

●

Easy message access. 

A subscriber can retrieve messages without entering 

an ID. UM8500 identifies a subscriber based on the extension from which the 
call originated. A password might be required.

●

Identified subscriber messaging. 

UM8500 automatically identifies a 

subscriber who leaves a message during a forwarded internal call based on 
the extension from which the call originated.

●

Message waiting indication (MWI). 

When a message is waiting for a 

subscriber, UM8500 notifies the phone system to activate the message 
waiting indicator on the subscriber’s extension, if it is equipped with one, or 
to activate a stutter dial tone.

●

Live Record. 

A subscriber can record a phone conversation by pressing the 

Live Record button on the Dterm phone. The recording can be saved in the 
subscriber’s mailbox for later reference, or forwarded to another subscriber or 
group of subscribers. 

Summary of Contents for UNIVERGE UM8500

Page 1: ......

Page 2: ...e trademarks of their respective owners Licensed under one or more of the following patents U S Nos 4 994 926 5 291 302 5 459 584 4 696 028 4 809 321 4 850 012 4 922 526 4 935 958 4 955 047 4 972 469 4 975 941 5 020 095 5 027 384 5 029 196 5 099 509 5 109 405 5 148 478 5 166 974 5 168 519 5 249 219 5 303 298 5 309 504 5 347 574 5 666 401 5 181 243 5 724 408 and Canadian No 1329852 NEC Unified Solu...

Page 3: ...25 Integration overview 26 Integration steps 26 Requirements 26 Integration description 27 How the integration works 28 Integration features 29 Setting up Cisco CallManager 30 Installing and configuring the TAPI service provider 36 Configuring UNIVERGE UM8500 for the integration 39 Changing the TAPI service provider settings 40 Upgrading from Cisco 2 4 42 Changing the number of uOne ports 43 Conve...

Page 4: ...000 66 Troubleshooting 68 Mitel SX 2000 T1 69 Integration overview 70 Integration steps 70 Requirements 70 Integration description 71 How the integration works 71 Integration features 71 Configuring UNIVERGE UM8500 for the integration 72 Programming the phone system 73 Steps to change the phone system settings 73 Mitel 3300 ICP T1 with Digital E M 85 Integration overview 86 Integration steps 86 Re...

Page 5: ...ne system 109 NEC NEAX 2000 with IP Protims 111 Integration overview 112 Integration steps 112 Requirements 112 Integration description 113 How the integration works 113 Integration features 113 Programming the phone system 114 Configuring UNIVERGE UM8500 for the integration 115 NEC NEAX 2000 with OAI 117 Integration overview 118 Integration steps 118 Requirements 119 Integration description 120 H...

Page 6: ... overview 150 Integration steps 150 Requirements 150 Integration description 152 How the integration works 152 Integration features 152 Setting up the trunk board 153 Programming the phone system 155 Programming the phone system steps 155 Configuring UNIVERGE UM8500 for the integration 159 Configuring UNIVERGE UM8500 ports 159 Transferring calls on phone systems without blind transfer 161 NEC NEAX...

Page 7: ...93 Programming the phone system 194 Configuring UNIVERGE UM8500 for the integration 195 NEC UNIVERGE SV7000 with OAI 197 Integration overview 198 Integration steps 198 Requirements 199 Integration description 200 How the integration works 200 Integration features 200 Programming the phone system 201 Configuring UNIVERGE UM8500 for the integration 204 Installing the OAI Integration Server software ...

Page 8: ...Integration description 237 How the integration works 237 Integration features 237 Configuring UNIVERGE UM8500 for the integration 238 Programming the phone system 239 NEC UNIVERGE SV8500 with IP Protims 241 Integration overview 242 Integration steps 242 Requirements 242 Integration description 243 How the integration works 243 Integration features 243 Programming the phone system 244 Configuring ...

Page 9: ... the integration 273 Installing the OAI Integration Server software 274 Configuring the OAI Integration Server 275 Installing and starting the OAI service 278 Testing the OAI integration 278 Nortel Meridian 1 with D82 281 Integration overview 282 Integration steps 282 Requirements 282 Integration description 283 Integration features 283 Configuring UNIVERGE UM8500 for the integration 284 Connectin...

Page 10: ...ts 321 Integration description 322 How the integration works 322 Integration features 322 Programming the phone system 323 Configuring UNIVERGE UM8500 for the integration 324 Toshiba CIX100 200 670 CTX 100 670 and StrataDK series 327 Integration overview 328 Integration steps 328 Requirements 328 Integration description 329 How the integration works 329 Integration features 329 Configuring UNIVERG...

Page 11: ... 3 Integration description 4 Integration features 4 Configuring UNIVERGE UM8500 for the integration 5 Connecting the systems 6 Programming the phone system 9 Avaya Definity G3 or System 75 phone system setup steps 9 Avaya System 85 phone system setup steps 15 Troubleshooting 17 Avaya D82 ...

Page 12: ... UM8500 for the integration on page 5 3 Connect the systems See Connecting the systems on page 6 4 Set up the phone system for the integration See Programming the phone system on page 9 for instructions on how to program the Avaya Definity G3 System 75 or System 85 G2 phone system 5 Test the phone extensions Test the phone extensions that are set up for the integration See Appendix B Testing the e...

Page 13: ...system ready for the integration as described in the phone system manufacturer s documentation A type 66 interconnect block for each PBX station interface cable UNIVERGE UM8500 server The Dialogic D82 voice boards installed see the Installation Guide for installation details An 18 pair PBX station interface cable for each voice board UNIVERGE UM8500 installed and ready for the integration as descr...

Page 14: ... message Caller ID UM8500 receives caller ID information from the phone system if available This information is displayed in the message s subject line in Microsoft Office Outlook or other desktop messaging application Easy message access A subscriber can retrieve messages without entering an ID UM8500 identifies a subscriber based on the extension from which the call originated A password might b...

Page 15: ...grams UNIVERGE UM8500 Edit Switch 2 If prompted for logon credentials type the administrator extension and password then click OK On a new install the logon credentials are Extension 99995 Password 12345 3 Confirm that the settings match those in the following table 4 If the settings are incorrect select the correct settings and click Update Voice Mail Now Phone system settings Parameter Required ...

Page 16: ...ter installing all of the required hardware on the messaging system perform the following procedure to connect the phone system to the messaging system To install required messaging system hardware such as D82 boards see the Installation Guide System connections ...

Page 17: ... Phone line number Type 66 Block pair Pin number Pair color Lead designation 1 2 27 2 white orange orange white T1 R1 2 4 29 4 white brown brown white T2 R2 3 6 31 6 red blue blue red T3 R3 4 8 33 8 red green green red T4 R4 5 10 35 10 red slate slate red T5 R5 6 12 37 12 black orange orange black T6 R6 7 14 39 14 black brown brown black T7 R7 8 16 41 16 yellow blue blue yellow T8 R8 D82 Four wire...

Page 18: ...2 black blue blue black black orange orange black TXR6 TXT6 PXR6 PXT6 7 38 13 39 14 black green green black black brown brown black TXR7 TXT7 PXR7 PXT7 8 40 15 41 16 black slate slate black yellow blue blue yellow TXR8 TXT8 PXR8 PXT8 D82 Four wire pinouts continued Phone line number Pin number Pair color Lead designation ...

Page 19: ... phone For the System 75 the D82 board emulates the Avaya 7434D phone See To set up the voice messaging extensions as digital phones on page 10 2 Set up the hunt group Set up a hunt group to include all of the voice messaging ports See To set up a hunt group on page 11 3 Set up message waiting indication Dedicate one of the voice messaging ports to control the phone system message waiting indicati...

Page 20: ...he programming screen type change system parameter features On page 5 set 7405ND Numeric Terminal Display to y 4 In the Feature Options section type the field settings as shown in the following example screen Refer to the phone system manufacturer s documentation for setting up the other fields left blank in the example screen 5 Go to page 2 of the Station screen 6 In the Button Assignments sectio...

Page 21: ...en 3 In Group Type type ucd or circ In Queue type n Refer to the phone system manufacturer s documentation for setting up the other fields 4 Go to page 3 and in the Group Member Assignments section type all of the voice messaging extensions that answer hunt group calls 5 Press ENTER to complete the setup NOTE The ACD field should be set to No UM8500 does not support voice messaging ports set up fo...

Page 22: ...hown in the screen below Refer to the phone system manufacturer s documentation for setting up the other fields left blank in the following example screen 4 Go to page 2 and in the Button Assignments section type call appr in fields 1 and 2 5 Go to page 3 and in the Feature Button Assignments section type the following field settings 6 Go to page 4 and in the Display Button Assignments section con...

Page 23: ... chosen The table below describes how the system uses the setting when it is set to Yes Refer to the phone system manufacturer s documentation for more details on setting up the coverage path fields 2 Press ENTER to exit this screen Field Description Active If any call appearance is in use the call forwards Busy If all call appearances are in use the call forwards Don t Answer If the call is unans...

Page 24: ...his restriction does not apply to the 8434D 7405ND emulation 3 In the Coverage Path field type the coverage path number created in step 1 of the To set up the coverage path procedure on the previous page then press ENTER For example the number 1 is used in the screen below 4 Repeat steps 1 through 3 for each subscriber extension Next step Test the extensions See Appendix B Testing the extensions o...

Page 25: ...rdware that has been added or enabled 2 Assign the extension numbers that the phone system will use to access the messaging system Program extensions as digital 7374D phones To set up the voice messaging extensions as 7434D digital phones see To set up subscriber extensions on page 16 3 Set up a hunt group to include all of the voice messaging ports If the phone system supports hunt group access c...

Page 26: ...racters of the subscriber s name 3 Go to the Word 2 section of Proc 000 4 In field 6 type the coverage path group number 5 Go to Proc 063 and set up the automatic message waiting lamp 6 Repeat steps 1 through 5 for each subscriber Next step Test the extensions See Appendix B Testing the extensions on page 338 7 8 Coverage point is an extension 8 1 Coverage point number 1 3 9 xxxx 7405 D extension ...

Page 27: ... StableDisplayPause key in the Configuration section The value is specified in milliseconds Initially increase it by 100 ms then restart the messaging system In the integration file modify the value of the CallInfoTimeout key The default value is 5000 ms Callers are asked to hold or complain that they are on hold for too long when calling an extension that is using Do not disturb mode Typically th...

Page 28: ...UNIVERGE UM8500 INTEGRATION GUIDE 18 ...

Page 29: ...view 20 Integration steps 20 Requirements 20 Integration description 21 How the integration works 21 Integration features 21 Configuring UNIVERGE UM8500 for the integration 22 Programming the phone system 23 Testing the Centrex connection 24 Centrex SMDI ...

Page 30: ...e tones associated with the phone system See Learning phone system tones on page 340 Requirements The steps to set up the Centrex Simplified Message Desk Interface SMDI integration require the following Phone system Centrex 1AESS 5ESS or DMS100 service A Centrex service SMDI package with one SMDI 4 wire private data link connected to the external modem A type 202T or 212T external modem set to 120...

Page 31: ...d from a subscriber extension to UM8500 is answered with the subscriber s personal greeting If the phone system routes the call to UM8500 without this information UM8500 answers with the opening greeting Integration features The Centrex SMDI integration with UM8500 provides the following features Call forward to personal greeting When an incoming call is routed to an unanswered or busy extension t...

Page 32: ... is enabled 1 Click Start All Programs UNIVERGE UM8500 Edit Switch 2 If prompted for logon credentials type the administrator extension and password then click OK On a new install the logon credentials are Extension 99995 Password 12345 3 Confirm that the settings match those in the following table 4 If the settings are incorrect select the correct settings and click Update Voice Mail Now Phone sy...

Page 33: ...system Instruct the Centrex service provider to set up the phone system in the following manner 1 Program the message desk lines as a multiline hunt group 2 Enable switchhook flash transfer capability on each message desk line 3 Enable SMDI caller ID on each subscriber extension 4 For each subscriber extension set the call forwarding options to unrestricted source forward when the extension is not...

Page 34: ...rm that there is a connection between the integration modem and the messaging system server 1 Confirm that the request to send RTS light is lit when UM8500 is running with the SMDI option enabled 2 If the RTS light is not lit perform one or more of the following corrective actions In the UM8500 Administrator go to System Switch then confirm that the Model box shows a Centrex SMDI model Confirm tha...

Page 35: ...ovider settings 40 Upgrading from Cisco 2 4 42 Changing the number of uOne ports 43 Converting from analog lines to IP lines 44 Troubleshooting 45 Message waiting indicators are not working properly 45 UNIVERGE UM8500 does not start after software is installed and integration is configured 45 The default earpiece and speaker volume on Cisco 7960 phones is too loud 45 Integrating with CallManager a...

Page 36: ...ver See Installing and configuring the TAPI service provider on page 36 Requirements UNIVERGE UM8500 installed and ready for the integration as described in the Installation Guide A system key with the integration type set to TAPI or Multiple with the appropriate number of voice messaging ports enabled Cisco CallManager software version 3 05 or later Cisco Unity CM TSP version 6 0 2 or later A gat...

Page 37: ...D network CISCO GATEWAY DID line Mobile Phone Phone Fax FAX SERVER Fax server software Windows ADMINISTRATOR SUBSCRIBER E mail client IP Phone UNIFIED MESSAGING SERVER UNIVERGE UM8500 Exchange Internet Information Server Windows Server E MAIL SERVER Exchange Windows Server INTERNET OFF SITE SUBSCRIBER E mail client NETWORK PUBLIC PHONE NETWORK CISCO CALLMANAGER SERVER CallManager Windows Server ...

Page 38: ...int the path of the call depends on whether UM8500 is set up to perform supervised transfers or release transfers Supervised Transfers While UM8500 holds the call the CallManager attempts to establish a connection with extension 1234 If the line is available CallManager connects the call from UM8500 to extension 1234 CallManager and UM8500 drop out of the loop and the call is connected directly fr...

Page 39: ...displayed in the message subject line in Microsoft Outlook or other desktop messaging applications Easy message access A subscriber can retrieve messages without entering an ID UM8500 identifies a subscriber based on the extension from which the call originated A password might be required Identified subscriber messaging automatically identifies a subscriber who leaves a message during a forwarded...

Page 40: ...ager 3 2 CallManager Administration 2 On the Cisco CallManager Administration toolbar click Configuration The System screen appears 3 Scroll down to the System Parameters area and click Configure 4 Confirm that Call Waiting Enable is set to Off If not click Off then click Update to save the change To add TAPI phone lines to Cisco CallManager 1 On the Cisco CallManager server click Start then selec...

Page 41: ...Manager version 3 05 on page 32 If the site is using CallManager 3 2 or later go to To add voice mail ports to CallManager version 3 2 and later on page 34 Field Value Device type Click TAPI port Device name Type a name for the TAPI port for example tapi_01 Description Optional Type a brief description of the purpose for example Customer Service Device pool Click Default pool Location Click Hub Ho...

Page 42: ...umber the ports beginning with 1 and continuing in sequence Do not begin port numbers with 0 For example UM8500 1 is a valid value UM8500 0 is not CAUTION If a uOne port is given a device name that does not conform to these conventions UM8500 can not receive calls from that port Description This field is automatically filled in with the name typed in the Device name field These characters can be d...

Page 43: ...ger server Field Value ForwardMaximumHopCount The maximum number of times a call can be forwarded Specify a value that is 6 greater than the number of CallManager ports that are connected to the UNIVERGE UM8500 server This ensures that a call reaches the last port in the hunt group even if the call is forwarded by UM8500 several times for example if the system is a 72 port UM8500 system specify 78...

Page 44: ... 0 For example UM8500 1 is a valid value UM8500 0 is not CAUTION If a uOne port is given a device name that does not conform to these conventions UM8500 can not receive calls from that port Description This field is automatically filled in with the name typed in the Device name field These characters can be deleted and a new description can be typed Device pool Click Default Location Accept the de...

Page 45: ...gram select Feature Voice Mail Message Waiting 2 Click Add a New Directory Number 3 In the Directory Number field type the extension that turns MWIs on select On then click Insert 4 In the Directory Number field type the extension that turns MWIs off select Off then click Insert 5 Shut down and restart the CallManager server ...

Page 46: ...re the new one is installed See Upgrading from Cisco 2 4 on page 42 To install the TAPI service provider 1 Obtain a copy of the TAPI service provider software from a Cisco reseller 2 On the messaging system server shut down UM8500 3 Run the TAPI service provider setup program 4 Follow the on screen instructions 5 When prompted restart the server Continue with the next procedure NOTE UM8500 must be...

Page 47: ...co CallManager server from which UM8500 receives calls Number of voice ports The number of Cisco CallManager uOne or voice mail ports that are connected to UM8500 Device name prefix The prefix used for the Device name when uOne or voice mail ports were created in the Cisco CallManager Administration program See To add uOne ports to CallManager version 3 05 on page 32 or To add voice mail ports to ...

Page 48: ...messaging system server Error message Comments Pinging CallManager server IP address failed Make sure the IP address is valid the server is running and the network connection is working No computers on the network have the IP address that specified in Primary CallManager IP address Confirm that this address is valid If the value is correct or if the problem persists after the value is changed trou...

Page 49: ...d 1 Click Start All Programs UNIVERGE UM8500 Edit Switch 2 If prompted for logon credentials type the administrator extension and password then click OK On a new install the logon credentials are Extension 99995 Password 12345 3 Confirm that the settings match those in the following table 4 If the settings are incorrect select the correct settings and click Update Voice Mail Now Phone system setti...

Page 50: ...he test succeeds Continue with step 10 Field Value Primary CallManager IP address The IP address of the Cisco CallManager server that UM8500 will usually receive calls from Number of voice ports The number of Cisco CallManager uOne ports or voice mail ports that are connected to UM8500 Device name prefix The prefix used for Device name when the uOne ports or voice mail ports were created in the Ci...

Page 51: ...llManager Device List see step 4 of the procedure To configure the TAPI service provider on page 37 to match the names of the uOne ports created see To add uOne ports to CallManager version 3 05 on page 32 If not change the Device name prefix of the names of the uOne ports as necessary Could not connect to the CallManager Verify that all Cisco services are started on the CallManager server The IP ...

Page 52: ...ion 2 4 TAPI service provider 1 On the messaging system server log on to Windows as an administrator 2 On the Windows taskbar click Start Control Panel 3 Double click Phone and Modem Options The Phone and Modem Options dialog box appears 4 Click the Advanced tab 5 Click Cisco IP PBX Service Provider then click Remove 6 Click Yes to remove the selected telephony driver 7 Click Close to close the Ph...

Page 53: ...uOne ports for the Cisco Unity CM TAPI Service Provider 1 On the messaging system server log on to Windows as an administrator 2 On the Windows taskbar click Start Control Panel 3 Double click Phone and Modem Options The Phone and Modem Options dialog box appears 4 Click the Advanced tab 5 Click Cisco Unity CM TSP then click Configure The Cisco Unity CM TSP dialog box appears 6 Select the IP addre...

Page 54: ...o confirm that the integration is enabled perform the procedure To confirm that the integration is enabled on page 39 After upgrading the system key perform all the procedures under Installing and configuring the TAPI service provider on page 36 Then remove the software for the voice boards that are installed in the messaging system server Follow the procedure in the Installation Guide to remove s...

Page 55: ...CallManager version 3 05 on page 33 or To specify MWI extensions in CallManager version 3 2 and later on page 35 The parameters that control message waiting indicators are MessageWaitingOnDn and MessageWaitingOffDN For information on specifying values in Cisco Unity CM TSP see To configure the TAPI service provider on page 37 4 Stop and start the Cisco CallManager service 5 Shut down and restart t...

Page 56: ...traditional phone system including the voice board software used in the integration must be installed and integrated with UM8500 before Cisco CallManager is integrated Cisco CallManager and the appropriate Telephony Service Provider TSP installed and configured See Integration overview on page 26 for information about integrating UM8500 with CallManager Setting up UNIVERGE UM8500 Administrator Aft...

Page 57: ... To specify phone system settings for Cisco CallManager 1 Go to System Switch IP Switch 2 In the Set Active Switch Type section enter values as shown in the following table 3 Click Set As Active then click OK in the Warning dialog box 4 In the Access Code field type the trunk access code that UM8500 must dial to transfer calls to the traditional phone system from CallManager 5 Specify the settings...

Page 58: ...ts and call handlers UM8500 defaults to the traditional phone system During the initial setup of the dual switch integration you will modify only those pages that will use CallManager Note that changes made to subscriber templates do not affect existing subscribers 1 As appropriate go to Subscribers Subscriber Template Profile Subscribers Subscribers Profile Call Management Call Handlers Profile 2...

Page 59: ...h phone system uses The number of ports available for use by the traditional phone system is determined by the number of ports on the installed voice boards The number of ports available to CallManager is the difference between the number of licensed voice ports on the system key and the number of ports assigned to the traditional phone system Never assign more ports to the traditional phone syste...

Page 60: ...Unity CM TSP or Cisco IP PBX Service Provider then click Remove 6 Click Yes to remove the selected telephony driver 7 Click Close to close the Phone and Modem Options dialog box To reinstall the TAPI service provider 1 On the messaging system server log on to Windows as an administrator Subscribers Subscribers Profile Switch Select the phone system that the subscriber uses as a work phone If this ...

Page 61: ...he Phone and Modem Options dialog box appears 4 Click the Advanced tab 5 Click Add The Add Driver dialog box appears 6 Click either Cisco Unity CM TSP or Cisco IP PBX Service Provider then click Add 7 Click OK to close the Cisco Unity CM TSP dialog box 8 Click Close to close the Phone and Modem Options dialog box ...

Page 62: ...UNIVERGE UM8500 INTEGRATION GUIDE 52 ...

Page 63: ... Integration overview 54 Integration steps 54 Requirements 54 Integration description 55 How the integration works 55 Integration features 55 Configuring UNIVERGE UM8500 for the integration 56 Programming the phone system 57 Fujitsu 9600 SMDI ...

Page 64: ...m See Appendix C Learning phone system tones on page 340 Requirements The steps to set up the Fujitsu Simplified Message Desk Interface SMDI integration require the following Phone system Fujitsu 9600 with an SMDI port installed The phone system SMDI port must be connected to a serial port COM1 is the default on the messaging system server with an RS 232 serial cable The phone system voice messagi...

Page 65: ...tion with UNIVERGE UM8500 provides the following features Call forward to personal greeting When an incoming call is routed to an unanswered or busy extension the call is forwarded to the subscriber s voice mail The caller then hears the subscriber s personal greeting and can leave a message Caller ID UM8500 receives caller ID information from the phone system if available This information is disp...

Page 66: ...ration is enabled 1 Click Start All Programs UNIVERGE UM8500 Edit Switch 2 If prompted for logon credentials type the administrator extension and password then click OK On a new install the logon credentials are Extension 99995 Password 12345 3 Confirm that the settings match those in the following table 4 If the settings are incorrect select the correct settings and click Update Voice Mail Now Ph...

Page 67: ...ram the phone system 1 Assign a DCC port for integration with UNIVERGE UM8500 2 On the phone system in Assign single line phone set Type to 1 for the Fujitsu 9600 phone lines used as voice messaging ports 3 In Change service parameter set Type to 2 and ID 01 to 01 for the Fujitsu 9600 phone lines used as voice messaging ports NOTE The settings in step 3 disable the immediate ring feature ...

Page 68: ...UNIVERGE UM8500 INTEGRATION GUIDE 58 ...

Page 69: ...ntegration steps 60 Requirements 60 Integration description 61 Integration features 61 Configuring UNIVERGE UM8500 for the integration 62 Connecting the systems 63 Programming the phone system 65 Mitel SX 200 ML 65 Mitel SX 2000 66 Troubleshooting 68 Mitel SX200 SX2000 3300ICP and 200ICP ...

Page 70: ...ite meets the following requirements and that all of the necessary components are available Phone system One of the following Mitel phone systems For each voice messaging port one Digital Network Interface Circuit DNIC port which emulates a Superset 430 digital phone installed and set up as a voice messaging port The phone system ready for the integration as described in the phone system manufactu...

Page 71: ...leave a message Caller ID UM8500 receives caller ID information from the phone system if available This information is displayed in the message s subject line in Microsoft Office Outlook or other desktop messaging application Easy message access A subscriber can retrieve messages without entering an ID UM8500 identifies a subscriber based on the extension from which the call originated A password ...

Page 72: ...lick Start All Programs UNIVERGE UM8500 Edit Switch 2 If prompted for logon credentials type the administrator extension and password then click OK On a new install the logon credentials are Extension 99995 Password 12345 3 Confirm that the settings match those in the following table 4 If the settings are incorrect select the correct settings and click Update Voice Mail Now Phone system settings P...

Page 73: ...ter installing all of the required hardware on the voice messaging system perform the following procedure to connect the phone system to the messaging system To install required messaging system hardware such as D82 boards see the Installation Guide System connections ...

Page 74: ...face cable to a telco cable 4 Connect the other end of the telco cable to a D82 board installed in the messaging system server 5 Repeat steps 1 through 4 for each additional D82 board installed D82 Two wire pinouts Phone line number Type 66 Block pair Pin number Pair color Lead designation 1 2 27 2 white orange orange white T1 R1 2 4 29 4 white brown brown white T2 R2 3 6 31 6 red blue blue red T3...

Page 75: ... On the phone system Main menu select option 9 Station Supersets 2 Type 430 in each voice messaging extension TYP field 3 Select a voice messaging extension field then press ESC 3 to change the screen to expanded settings for the extension 4 Set the first key type to Prime and set the rest of the key types to Speed Dial 5 Repeat steps 3 through 4 for each voice messaging extension To set up the hu...

Page 76: ...ype channel 1 field to Superset 430 for each voice messaging extension To assign key numbers on the Mitel SX 2000 1 From the Main menu on the phone system console select Multiline set forms 2 On the Multiline Set Forms screen select Multiline key set assignment 3 On the Multiline Key Set Assignment screen type a voice messaging extension in the Prime directory number field 4 Set the Key numbers fi...

Page 77: ...ory number field type a voice messaging extension 7 In the Directory Name fields type a name for the voice messaging extension 8 Repeat steps 6 through 7 for each voice messaging extension that must be set up for the integration Next step Test the phone extensions that are set up for the integration See Appendix B Testing the extensions on page 338 ...

Page 78: ...Last Party Clear Dial option is set up on the phone system Callers are asked to hold or complain that they are on hold for too long when calling an extension that is using Do not disturb mode Typically this happens because the voice messaging system is set up to use the await answer transfer type and call holding for that extension Call holding must be turned off when using the Do not disturb mode...

Page 79: ...0 Integration steps 70 Requirements 70 Integration description 71 How the integration works 71 Integration features 71 Configuring UNIVERGE UM8500 for the integration 72 Programming the phone system 73 Steps to change the phone system settings 73 Mitel SX 2000 T1 ...

Page 80: ...em tones on page 340 Requirements The steps to set up the Mitel SX 2000 T1 integration require the following Phone system Mitel SX 2000 with release N16 or later installed Mitel Advanced Analog Networking installed The phone system voice messaging ports must be connected to the voice boards in the messaging system server The phone system ready for the integration as described in the phone system i...

Page 81: ...00 T1 integration with UNIVERGE UM8500 provides the following features Call forward to personal greeting When an incoming call is routed to an unanswered or busy extension the call is forwarded to the subscriber s voice mail The caller then hears the subscriber s personal greeting and can leave a message Caller ID UM8500 receives caller ID information from the phone system if available This inform...

Page 82: ...d 1 Click Start All Programs UNIVERGE UM8500 Edit Switch 2 If prompted for logon credentials type the administrator extension and password then click OK On a new install the logon credentials are Extension 99995 Password 12345 3 Confirm that the settings match those in the following table 4 If the settings are incorrect select the correct settings and click Update Voice Mail Now Phone system setti...

Page 83: ...ignment form See To change the digital link assignment form on page 78 5 Change the settings for the trunk service assignment form See To change the trunk service assignment form on page 79 6 Change the settings for the trunk assignment form See To change the trunk assignment form on page 79 7 Change the settings for the trunk group assignment form See To change the trunk group assignment form on ...

Page 84: ...UNIVERGE UM8500 INTEGRATION GUIDE 74 14 Change the settings for the call rerouting first alternative assignment form See To change the call rerouting first alternative assignment form on page 83 ...

Page 85: ...ent form 1 On the phone system Form Groups menu select System forms then select Class of service options assignment 2 Change only those settings listed in the form below NOTE Highlighted fields are user defined The form shows only those settings that require changing ...

Page 86: ...UNIVERGE UM8500 INTEGRATION GUIDE 76 NOTE Highlighted fields are user defined The form shows only those settings that require changing ...

Page 87: ... form 1 On the phone system Form Groups menu select Digital link forms then select Link descriptor assignment 2 Change only those settings listed in the form below NOTE Highlighted fields are user defined The form shows only those settings that require changing ...

Page 88: ... only those settings listed in the form below To change the digital link assignment form 1 On the phone system Form Groups menu select Digital link forms then select Digital link assignment 2 Change only those settings listed in the form below NOTE Highlighted fields are user defined The form shows only those settings that require changing NOTE Highlighted fields are user defined The form shows on...

Page 89: ...ed in the form below To change the trunk assignment form 1 On the phone system Form Groups menu select Trunk forms then select Trunk assignment 2 Change only those settings listed in the form below NOTE Highlighted fields are user defined The form shows only those settings that require changing NOTE Highlighted fields are user defined The form shows only those settings that require changing ...

Page 90: ... the Trunk number field for all members To change the route assignment form 1 On the phone system Form Groups menu select Automatic route selection forms then select Route assignment 2 Change only those settings listed in the form below NOTE Highlighted fields are user defined The form shows only those settings that require changing NOTE Highlighted fields are user defined The form shows only thos...

Page 91: ...ed in the form below To change the call progress tone detection plan assignment 1 On the phone system Form Groups menu select Automatic route selection forms then select Call progress tone detection plan assignment 2 Assign Tone plan number 1 a maximum wait for a tone of two seconds NOTE The form shows only those settings that require changing NOTE The form shows only those settings that require c...

Page 92: ...en select System speed call assignment 2 Change only those settings listed in the form below To change the automatic route selection assignment form 1 On the phone system Form Groups menu select Automatic route selection forms then select Automatic route select assignment 2 Change only those settings listed in the form below NOTE Highlighted fields are user defined The form shows only those settin...

Page 93: ...alternative assignment 2 Change only those settings listed in the form below In this example with the form showing 6800 as a directory number the following conditions are true Calls forward to 6800 Users dial 6700 to retrieve messages Trunks are directed to 6900 for automated attendant NOTE Highlighted fields are user defined The form shows only those settings that require changing ...

Page 94: ...UNIVERGE UM8500 INTEGRATION GUIDE 84 ...

Page 95: ...n features 87 Configuring UNIVERGE UM8500 for integration 88 Connecting the systems 89 Programming the Mitel 3300 SX 3200 for digital E M integration 90 Setting up UNIVERGE UM8500 for integration 93 Configuring phone answering 93 Configuring message waiting 93 Configuring message retrieval 93 Configuring Auto Attendant 93 Mitel 3300 ICP T1 with Digital E M ...

Page 96: ...Connecting the systems on page 89 4 Program the phone system for digital E M integration See Programming the Mitel 3300 SX 3200 for digital E M integration on page 90 5 Set up the phone system for the integration See Setting up UNIVERGE UM8500 for integration on page 93 Requirements Before setting up the digital E M integration confirm that the site meets the following requirements and that all of...

Page 97: ... caller then hears the subscriber s personal greeting and can leave a message Caller ID UM8500 receives caller ID information from the phone system if available This information is displayed in the message s subject line in Microsoft Office Outlook or other desktop messaging application Easy message access A subscriber can retrieve messages without entering an ID UM8500 identifies a subscriber bas...

Page 98: ...nabled 1 Click Start All Programs UNIVERGE UM8500 Edit Switch 2 If prompted for logon credentials type the administrator extension and password then click OK On a new install the logon credentials are Extension 99995 Password 12345 3 Confirm that the settings match those in the following table 4 If the settings are incorrect select the correct settings and click Update Voice Mail Now Phone system ...

Page 99: ...ect the phone system to the voice messaging system To install required voice messaging system hardware see the Installation Guide System connections To connect the phone system and UM8500 1 Connect the 15 pin connector to the T1 board on the phone system 2 Connect the RJ 45 connector to the voice messaging voice fax board dedicated to the voice messaging system T1 connection ...

Page 100: ...essage Waiting Audible Tone Notification COS option enabled MWIs activated from an E M voice mail port are considered to be dialed message waiting type messages These messages can be deactivated from any E M voice mail port or any system port that is not in a voice mail type hunt group Voice mail ports can be assigned to multiple voice mail hunt groups E M Trunk Circuit Descriptor Assignment setti...

Page 101: ... is not required 8 In the ARS Leading Digits Assignment form program the parameters as shown in the following table NOTE Toll fraud should be considered when assigning a COR to the voice mail ports External dialing may be required for pager notification or message forwarding Call Progress Tone Detection Plan Assignment settings Setting Value Maximum Wait for Dial Tone 0 99 5 Tone Plan Number 01 Ac...

Page 102: ...uting can also be used To reroute a system call reroute extensions to a system speed call number containing the ARS leading digit for example 8 as used in the previous example and the user s extension number ARS Digits Dialed Assignment settings Setting Value Digits Dialed Number of digits to follow 4 4 0 Terminated Type Route Route Route Route Termination Number 01 01 01 NOTES The first ARS entry...

Page 103: ...ess codes assigned on the system followed by the subscriber s extension number Configuring message retrieval Subscribers retrieve messages by accessing an ARS route and dialing their extension number Digit modification absorbs the leading digit inserting a pause and any other necessary tones followed by the extension number dialed The subscriber is then prompted for his or her password Messages ca...

Page 104: ...UNIVERGE UM8500 INTEGRATION GUIDE 94 ...

Page 105: ...Integration steps 96 Requirements 96 Integration description 97 How the integration works 97 Integration features 97 Programming the phone system 98 Steps for changing the phone system settings 98 Configuring UNIVERGE UM8500 for the integration 102 Mitel 3300 ICP with IP integration ...

Page 106: ...Mitel 3300 ICP with IP integration require the following Phone system Mitel 3300 ICP with software version 5 2 6 8 1 or later installed Mitai Tapi Computer integration One 3300ICP IP user license for each messaging port One 3300ICP IP user license for each IP phone The phone system ready for voice over IP integration as described in the phone system installation guide All messaging ports and IP ph...

Page 107: ...ures Call forward to personal greeting When an incoming call is routed to an unanswered or busy extension the call is forwarded to the subscriber s voice mail The caller then hears the subscriber s personal greeting and can leave a message Caller ID UM8500 receives caller ID information from the phone system if available This information displays in the message s subject line in Microsoft Outlook ...

Page 108: ...rm out of sequence may cause error messages Follow these steps to change the phone system settings 1 Set up the DHCP settings See To configure DHCP settings on page 99 2 Set up the IP voice mail extensions See To configure IP voice mail extensions on page 99 3 Set up class of service options for voice mail extensions See To configure class of service options on page 100 4 Assign the class of servi...

Page 109: ...Consult your system administrator for this information 7 Click System Administration DHCP DHCP IP Address Range to specify the Start and End of the range of IP address of the voice mail extensions Also specify the Subnet and Lease Time 8 Click System Administration DHCP DHCP Options then change the settings listed in the form below To configure IP voice mail extensions Voice mail extensions must b...

Page 110: ...of Service then click Change 3 Select Yes for the options listed below ACD Silent Monitor Accept ACD Silent Monitor Allowed ACD Silent Monitor Notification Call Announce Line COV ONS E M Voice Mail Port Execute Busy Override HCI CTI TAPI Call Control Allowed HCI CTI TAPI Monitor Allowed Public Network Access via DPNSS Public Network To Public Network Connection Allowed 4 Click Save To assign the n...

Page 111: ... 101 the hunt group number should be 100 4 For Hunt Group Mode select Circular 5 Set Hunt Group Type to Voice 6 Click Save 7 Click Add Member 8 In the Enter the number of records to add field type the number of voice mail extensions 9 In the Define the Add Range Programming Pattern section in the Number field type the extension of the first voice mail extension In Increment by field type 1 10 Clic...

Page 112: ...field should display the name of the network card for example Intel R Pro 100 Desktop Adapter and the IP Address assigned to the card Leave the Current IP Address field blank if the IP is assigned automatically by the DHCP Server Type the IP address only if the messaging system server has a static IP address 9 On the Switch 0 tab type a Name for the Switch For example type Mitel SX3300 Switch 10 T...

Page 113: ...go to UM8500 Administrator http server name saweb 17 Go to System Ports and check the extensions of each port displayed in the Port Table section of the page Type the extension for each port The ports must appear in the same order as in the Mitel Networks IP Phone Emulation Settings dialog box ...

Page 114: ...UNIVERGE UM8500 INTEGRATION GUIDE 104 ...

Page 115: ... NEAX 2000 with Direct Digital D82 Integration overview 106 Integration steps 106 Requirements 106 Integration description 107 How the integration works 107 Integration features 107 Configuring UNIVERGE UM8500 for the integration 108 Programming the phone system 109 ...

Page 116: ...he phone system documentation One or more of the following digital line cards set up as voice messaging ports connected to the voice boards in the messaging system UNIVERGE UM8500 server The Dialogic digital voice boards installed see the Installation Guide for installation details UM8500 installed and ready for the integration as described in the Installation Guide A system key that enables the i...

Page 117: ... to an unanswered or busy extension the call is forwarded to the subscriber s voice mail The caller then hears the subscriber s personal greeting and can leave a message Caller ID UM8500 receives caller ID information from the phone system This information displays in the message s subject line in Microsoft Office Outlook or other desktop messaging application Constant message count The number of ...

Page 118: ...Click Start All Programs UNIVERGE UM8500 Edit Switch 2 If prompted for logon credentials type the administrator extension and password then click OK On a new install the logon credentials are Extension 99995 Password 12345 3 Confirm that the settings match those in the following table 4 If the settings are incorrect select the correct settings and click Update Voice Mail Now Phone system settings ...

Page 119: ...al voice messaging port by using command code 13 YY 24 9 Assign the UCD pilot number of the voice messaging ports to a tenant number by using command code 51 YY 15 10 Enable a periodic recording tone to be sent out from the phone system on Live Record by using command code 08 Set basic feature number 109 to to be sent 11 Enable the message waiting service on each phone that is using UM8500 by usin...

Page 120: ...UNIVERGE UM8500 INTEGRATION GUIDE 110 ...

Page 121: ...egration overview 112 Integration steps 112 Requirements 112 Integration description 113 How the integration works 113 Integration features 113 Programming the phone system 114 Configuring UNIVERGE UM8500 for the integration 115 NEC NEAX 2000 with IP Protims ...

Page 122: ...VERGE UM8500 must have software version 1 2 or newer NEAX 2000 phone system NEAX 2000 IPS software release 8 or newer installed and ready for the integration as described in the phone system documentation Password encryption type for IP extensions is MD5 see command CM08 YY 517 on 0 Fully functional IP PAD cards with VCTI sub boards UNIVERGE UM8500 server If the phone system uses G729 codec the Si...

Page 123: ...nsion the call is forwarded to the subscriber s voice mail The caller then hears the subscriber s personal greeting and can leave a message Caller ID UM8500 receives caller ID information from the phone system This information displays in the message s subject line in Microsoft Office Outlook or other desktop messaging application Easy message access A subscriber can retrieve messages without ente...

Page 124: ...ll hold Assignment of no answer timer for blind transfer to station or blind transfer attendant Blind transfer 5 Assign all of the voice messaging ports to a Uniform Call Distribution UCD group use commands CM 17 Y 0 1 2 6 Set the same location ID for all voice messaging ports and set either or both of the codecs G711 U Law or A Law and G729A with payload size equal to 40 milliseconds for that loc...

Page 125: ...500 8 Run VOIPAdmin exe from Commserver Utilities folder The VoipAdmin Tool appears 9 Enter IP address of the phone system 10 Set the general functionality for the ports as Terminal 11 Under Manage ports click Add to add a new port Enter the Extension and Password for each port 12 If the system uses one or more IP PADs under Manage Gateways click Add Enter the IP Address and set the Has DSP to 0 f...

Page 126: ...UNIVERGE UM8500 INTEGRATION GUIDE 116 ...

Page 127: ...egration features 120 Programming the phone system 121 Setting up the NEAX 2000 IVS or IVS 2 121 Setting up the NEAX 2000 IPS 124 Configuring UNIVERGE UM8500 for the integration 128 Installing the OAI Integration Server software 130 Configuring the OAI Integration Server 131 Installing and starting the OAI service 134 Testing the OAI integration 134 NEC NEAX 2000 with OAI ...

Page 128: ...ent requirements Verify that all phone systems and messaging system server requirements have been met See Requirements on page 119 2 Program the phone system and extensions See Programming the phone system on page 121 3 Configure UNIVERGE UM8500 for the integration See Configuring UNIVERGE UM8500 for the integration on page 128 4 Install the OAI Integration Server software See Installing the OAI I...

Page 129: ...Dialogic voice boards installed see the Installation Guide for installation details UM8500 installed and ready for the integration as described in the Installation Guide OAI Integration server installed A system key that enables the integration and the appropriate number of voice messaging ports Port type Description Analog One analog station port for each voice messaging port T1 One digital line ...

Page 130: ...is used as complementary integration support for situations where the OAI layer does not provide full integration such as in older legacy phone system environments Integration features The NEAX 2000 OAI integration with UNIVERGE UM8500 provides the following features Call forward to personal greeting When an incoming call is routed to an unanswered or busy extension the call is forwarded to the su...

Page 131: ...hone To set the Message Center Interface MCI configuration Verify the following configurations and settings 1 Verify the CP14 card is plugged in to MP12 FP12 slot 2 Verify the RS 0 to MCI connection RS 0 is the lower socket on the CP14 card 3 Verify the 9800 8 n 1 serial communication parameter settings are set as described in the table below If a parameter is not the same change it to the setting...

Page 132: ...figuration Example 09 12 function codes F1032 F1035 Terminal Mode Facility codes 192 195 11 Verify the OAI monitoring slots 1024 1039 in the OAI server configuration according to the OAI XML template chosen are set to 08 443 1 0 Set the type of VMS integration MCI 0 instead of DTMF 1 4000 0 10 Function MCI 4001 0 1 Data length 8 bit 4002 0 1 Parity check Ineffective 4004 0 0 Stop bit 1 4008 0 4 Da...

Page 133: ...e in the range of F1032 F1047 16 keys the available TMF codes are in the range of 192 255 9000 201 09 F1032 9000 201 10 F1033 9000 201 11 F1034 9000 201 12 F1035 Assign the function codes F1032 F1035 to DTerm function keys 09 12 for extension 201 08 045 0 Executive Override beep 0 play only one beep on initiation 1 beep every 4 seconds 08 046 0 Executive Override beep 0 disable Executive Override ...

Page 134: ...00 entry is BargeInCode X 4 Setting up the NEAX 2000 IPS To set the B Load and C Load 1 Set the sense wheel on CP14 to B and press SW1 2 Wait for minor alarm to occur 3 Set the sense wheel back to 0 4 After minor alarm clears set the sense wheel to C and press SW1 5 Wait for minor alarm to occur 6 Set the sense wheel back to 0 CAT MODE key usage To accomplish certain tasks use the following keys o...

Page 135: ... set per the phone system configuration for example 299 6 Verify that the monitored extensions or voice ports are set per the phone system configuration for example 208 231 7 Verify that the monitored DTerm Function Keys on extension 201 set per the phone system configuration for example 09 12 function codes F1032 F1035 Terminal Mode Facility codes 192 195 8 Verify that the OAI monitoring slot 600...

Page 136: ...integration method is used 172 299 NONE 00 Set the 299 as member of the Group 00 other than any other UCD group 01 D70 F1032 NONE 192 D70 F1033 NONE 193 D70 F1034 NONE 194 D70 F1035 NONE 195 Assign Terminal Mode Facility TMF codes to OAI monitored function keys the available OAI monitored function keys are in the range of F1032 F1047 16 keys the available TMF codes are in the range of 192 255 9000...

Page 137: ...A006 for example should match the BargeInCode parameter setting in the UNIVERGE UM8500 integration file In this case the code is 4 and the UM8500 entry is BargeInCode X 4 IMPORTANT Only adjust the UCD hunt group settings if the OAI UCD with Serial MCI integration is being used Command Description 170 220 NONE 221 170 221 NONE 222 170 222 NONE 223 170 223 NONE 220 Set up the 220 223 range as a UCD ...

Page 138: ... Using Windows Explorer on the UNIVERGE UM8500 server go to the CommServer IntLib directory 2 Use a text editor to open the corresponding configuration INI file noted in the previous procedure 3 In the Configuration section modify the NetIP1 value Replace the NetIPI with the exact IP address that the computer is using to access the same LAN as the phone system For example NetIP1 172 16 19 191 NOTE...

Page 139: ... the computer where UNIVERGE UM8500 is installed the default value is set to localhost but it should be changed because it is possible for the server machine to have more than one network interface 4 Click File Save and then close the configuration INI file ...

Page 140: ...ar and AvOAITray These applications are used to set up the OAI integration parameters To choose a predefined template for the integration in the OAI Integration Server 1 Insert the Installation disc into the disc drive 2 From the Windows taskbar click Start Run 3 Click Browse then in the Browse dialog box open the Voice Mail OAIIntegration OAI Server XML Templates Single Server folder on the disc ...

Page 141: ...fy the default value only if you know that the phone system is set to a different value Tenant PBX Tenant where the OAI pilot or AMNO number is defined physically If the integration is MCI based this will be the tenant number where the UCD is configured This value should match the one in the phone system configuration The default value is 1 Extension If one of the templates that enables an OAI UCD...

Page 142: ... KC Rerecord Enter the OAI Key Code used for the ReRecord command on a Dterm function key To disable monitoring of the key enter 0 or a negative number The default value is 3 KC End Enter the OAI Key Code used for the End command on a Dterm function key To disable monitoring of the key enter 0 or a negative number The default value is 4 ToggleStartStop This feature allows the user to press a singl...

Page 143: ...nter the IP address of the monitored UM8500 server This will be the same IP address entered previously in the configuration ini file The default value is just an IP example PortRange Enter the port or range of ports for the phone system tenant hosting the voice mail ports Ports can be set by entering a single port number for example xxxx a range of numbers for example xxxx xxxx or a combination or...

Page 144: ...I Integration server using either of the following methods In the Services MMC snap in right click AV OAI Integration Server then click Start or Right click the AV OAI Server in the notification area and then click Start service The icon changes from stop to start Testing the OAI integration After installing the service and setting up the parameters test the integration to ensure that it works cor...

Page 145: ...essage Count field in the MWI OAI node of the configuration file was set to True confirm that the message count is listed 3 Retrieve the voice message and confirm that the message waiting indicator turns off and the phone display clears ...

Page 146: ...UNIVERGE UM8500 INTEGRATION GUIDE 136 ...

Page 147: ...egration overview 138 Integration steps 138 Requirements 138 Integration description 139 How the integration works 139 Integration features 139 Configuring UNIVERGE UM8500 for the integration 140 Programming the phone system 141 NEC NEAX 2400 with Direct Digital ...

Page 148: ... for the integration as described in the phone system documentation One or more of the following digital line cards set up as voice messaging ports connected to the voice boards in the messaging system server UNIVERGE UM8500 server The Dialogic digital voice boards installed see the Installation Guide for installation details UM8500 installed and ready for the integration as described in the Insta...

Page 149: ...ncoming call is routed to an unanswered or busy extension the call is forwarded to the subscriber s voice mail The caller then hears the subscriber s personal greeting and can leave a message Caller ID UM8500 receives caller ID information from the phone system This information displays in the message s subject line in Microsoft Office Outlook or other desktop messaging application Constant messag...

Page 150: ...1 Click Start All Programs UNIVERGE UM8500 Edit Switch 2 If prompted for logon credentials type the administrator extension and password then click OK On a new install the logon credentials are Extension 99995 Password 12345 3 Confirm that the settings match those in the following table 4 If the settings are incorrect select the correct settings and click Update Voice Mail Now Phone system setting...

Page 151: ... ports in a UCD group specify additional UCD groups then link them together using the AUOG command 4 Program each phone to forward calls to the UCD pilot number assigned to the voice messaging ports based on the UM8500 call transfer type Release to switch transfer Program the phone to forward calls to the UCD pilot number when The extension is busy or The call is not answered Supervised transfer P...

Page 152: ... 2 Assign the extension to the UCD pilot number of the voice messaging ports by using the AVPS command 3 Designate the following function key assignments by using the AKYD command Programming system data System Index Bit Value Description 1 17 b4 1 Blind transfer to attendant console 28 b0 4 0 Guard timer not required 60 b3 0 UCD queuing required 63 b0 1 Blind transfer for stations in service 69 b...

Page 153: ...egration overview 144 Integration steps 144 Requirements 144 Integration description 145 How the integration works 145 Integration features 145 Programming the phone system 146 Configuring UNIVERGE UM8500 for the integration 147 NEC NEAX 2400 with IP Protims ...

Page 154: ...ion 1 2 or newer NEAX 2400 phone system A NEAX 2400 IMX software version 16 or newer or SV7000 model T10 or T20 installed and ready for the integration as described in the phone system documentation Password encryption type for IP extensions is MD5 see command ASYDL index 848 b7 0 Fully functional IP PAD cards with VCTI sub boards UNIVERGE UM8500 server If the G729 codec is used the Sipro Lab G729...

Page 155: ...tension the call is forwarded to the subscriber s voice mail The caller then hears the subscriber s personal greeting and can leave a message Caller ID UM8500 receives caller ID information from the phone system This information displays in the message s subject line in Microsoft Office Outlook or other desktop messaging application Easy message access A subscriber can retrieve messages without en...

Page 156: ...s by using the ASFC command It is recommended that all of the voice messaging ports be placed in their own SFC The following Service Feature Indexes SFIs are needed in the SFC 6 Assign all of the voice messaging ports to a Uniform Call Distribution UCD group using the ASHU command 7 Set the same location ID for all voice messaging ports and set either or both of the codecs G711 U Law or A Law and ...

Page 157: ... Utilities folder The VoipAdmin Tool appears 9 Enter IP address of the phone system 10 Set the general functionality for the ports as VPS and enter the VPS number 11 Under Manage ports click Add to add a new port Enter the Extension Password and VPS channel for each port 12 If the system uses one or more IP PADs under Manage Gateways click Add Enter the IP Address and set the Has DSP to 0 for each...

Page 158: ... port displayed in the Port Table section of the page If the extensions are incorrect stop UM8500 verify the PBX settings made for the voice messaging ports see To program the IP voice messaging ports in the phone system on page 146 and use the VOIPAdmin tool to make the necessary adjustments ...

Page 159: ...152 How the integration works 152 Integration features 152 Setting up the trunk board 153 Programming the phone system 155 Programming the phone system steps 155 Configuring UNIVERGE UM8500 for the integration 159 Configuring UNIVERGE UM8500 ports 159 Transferring calls on phone systems without blind transfer 161 NEC NEAX 2400 with serial MCI ...

Page 160: ...ts The steps to set up the NEC NEAX 2400 Message Center Interface MCI integration with a serial interface require the following Phone system One of the following NEAX 2400 phone systems with MCI One IOC serial port for the MCI data link connected to a serial port COM1 is the default on the voice mail server with a PH 68 two port cable and an RS 232C CA 1 cable MCI feature II installed according to...

Page 161: ...or each voice messaging port IP Terminal One IP Terminal port for each voice messaging port Port system Software version IMX All versions with blind transfer to the attendant and to the station IMG and SIM 5200 or later with blind transfer to the attendant and to the station MMG and UMG 5200 or later with blind transfer to the attendant and to the station T1 One digital trunk interface board card ...

Page 162: ...nformation UM8500 answers with the opening greeting Integration features The NEC NEAX 2400 serial MCI integration with UM8500 provides the following features Call forward to personal greeting When an incoming call is routed to an unanswered or busy extension the call is forwarded to the subscriber s voice mail The caller then hears the subscriber s personal greeting and can leave a message Caller ...

Page 163: ...emovable integrated circuit PROM with a white label This PROM contains the trunk board program or firmware The relative location of the PROM may vary but it is the only PROM with a white label on the trunk board 3 Confirm that the firmware version printed on the label is SP 3298 3A 001 or later If the version is incorrect update the firmware by replacing the PROM or the trunk board To set the trun...

Page 164: ...UNIVERGE UM8500 INTEGRATION GUIDE 154 For a SPADLIC A trunk board ...

Page 165: ...oup 2 Complete programming the phone system See To complete programming the phone system on page 157 To program the T1 ports 1 Assign each line circuit an extension number then add each of the numbers to the UCD group 2 Complete programming the phone system See To complete programming the phone system on page 157 To program the digital ports 1 Specify a Service Feature Restriction Class SFC for al...

Page 166: ...e that the NEAX 2400 system has enough IP licenses using the DPTR command 2 Configure the voice messaging ports as IP Terminal extensions using the AISTL command KIND IP DTERM TEC 12 3 Make sure the phone system is using the Protected Login Mode for the voice mail IP ports registration and set the password of each port to be the same with the port extension CAUTION All voice messaging ports must h...

Page 167: ... port for AIOC settings as follows 9600 baud 8 data bits 1 stop bit No parity 3 If a remote maintenance modem is used program the modem line for data line security 4 Use the AUCD command to program the phone system to send UCD call information to MCI Assign a value of 0 to the MCI Data Transfer field for the appropriate tenant and UCD pilot numbers 5 Use the programming system data table to progra...

Page 168: ...queuing required 63 b0 1 Blind transfer for stations in service 69 b0 1 No recall execute call forwarding on no answer 70 b0 1 Called number display when forwarding to attendant console 77 b2 0 MWI refresh required 78 b0 1 Calling number display enabled b1 1 Called station status display enabled 238 b0 7 0 Lamp flash rate 246 b3 0 MCI expansion set to normal 400 b2 1 Calling number information sen...

Page 169: ...The procedure used depends on the port type the system is using For IP VPS or IP Terminal ports see To configure IP VPS or IP Terminal ports on page 160 Phone system settings for integrations with analog ports Parameter Required setting Manufacturer NEC Model NEAX2400 IMS Switch PBX software version 4203 and later with analog boards and MCI Integration Serial Phone system settings for integrations...

Page 170: ... Extension and Password for each port If the system has VPS ports enter the VPS Channel for each port 6 If the system uses one or more IP PADs under Manage Gateways click Add Enter the IP Address and set the Has DSP to 0 for each gateway 7 Click OK to save the changes and then close VOIPAdmin 8 Restart UNIVERGE UM8500 To configure Analog T1 or Digital ports 1 Make sure that UNIVERGE UM8500 is runn...

Page 171: ... instead the phone system returns the call to the extension originally called Calls that the operator transferred appear on the console as Recall when they return The phone system will not forward calls to UM8500 when all of the following conditions are met The phone system does not support blind transfers to the attendant console and blind transfers to the stations The phone system is set to forw...

Page 172: ...UNIVERGE UM8500 INTEGRATION GUIDE 162 ...

Page 173: ...166 How the integration works 166 Integration features 166 Programming the phone system 167 Configuring UNIVERGE UM8500 for the integration 170 Installing the OAI Integration Server software 172 Configuring the OAI Integration Server 173 Installing and starting the OAI service 176 Testing the OAI integration 176 NEC NEAX 2400 with OAI ...

Page 174: ...rver on page 173 6 Install and start the OAI service See Configuring the OAI Integration Server on page 173 Requirements The steps to set up the NEC NEAX 2400 with OAI integration require the following Phone System A NEAX 2400 IMX or IPX phone system A network connection to the voice mail server One or more of the following station ports set up as voice messaging ports UNIVERGE UM8500 server A net...

Page 175: ...OAI 165 UM8500 installed and ready for the integration as described in the Installation Guide OAI Integration server installed A system key that enables the integration and the appropriate number of voice messaging ports ...

Page 176: ...k is used as complementary integration support for situations where the OAI layer does not provide full integration such as in older legacy phone system environments Integration features The NEAX 2400 OAI integration with UNIVERGE UM8500 provides the following features Call forward to personal greeting When an incoming call is routed to an unanswered or busy extension the call is forwarded to the ...

Page 177: ... 5 1 20 0 Enable ETF 1 Disable ETF 1 27 4 0 00 0 Enable MCI CCIS ISDN MW 1 Disable MCI CCIS ISDN MW 1 27 6 0 00 0 Enable OAI 1 Enable OAI 1 31 2 1 06 CM Page Name Display 1 63 6 1 C1 Enable Call Fwd detail in STS SMFN 1 63 7 0 1 C1 0 External OAI 1 Internal OAI 1 79 6 0 00 0 Enable OAI ACD services 1 Disable OAI ACD services 1 80 2 1 04 0 Clear OAI display 1 Leave OAI display 1 86 6 0 93 0 English...

Page 178: ...egration Command Description Parameter Value AMNO Assignment of Monitored Number A G A TN 1 MNO 299 NMI 1 MFC 0 UCD 0 NOTES MCI cannot be active on both serial and LAN interfaces at the same time If possible enable MCI over LAN for the best system performance The same settings must be enabled in the OAI Server software Do not adjust MCI settings if using an OAI pure integration Cmd Sys Index Bit V...

Page 179: ...ctively Set F KIND to 2 Set C TONE to 1 3 Save the AOKC key code information 4 Type AKYD command in the Windows MAT application The AKYD Dterm Key Data dialog box appears Assign the function key data for the desired Dterm station Assign FKY 34 through 47 to any positions of FKY 1 through 16 The OAI key codes for the NEAX 2400 are FKY 34 47 and by default are assigned to the third row from the top ...

Page 180: ...Mail Now NOTE The settings below apply to all NEC NEAX 2400 phone systems Phone settings for OAI integrations with analog ports Parameter Required setting Manufacturer NEC Model NEAX2400 IMS Specific version or country 4203 and later analog boards and OAI Integration method OAI Phone settings for OAI integrations with T1 ports Parameter Required setting Manufacturer NEC Model NEAX2400 IMS Specific...

Page 181: ...act IP address that the computer is using to access the same LAN as the phone system For example NetIP1 172 16 19 191 The NetIP1 the IP address of the computer where UM8500 is installed the default value is set to localhost but it should be changed because it is possible for the server machine to have more than one network interface 4 If using the OAI UCD LAN MCI integration under Configuration lo...

Page 182: ...s added to the program list Two new applications are added to this program group AvOAIGear and AvOAITray These applications are used to set up the OAI integration parameters To select a predefined template for the integration in the OAI Integration Server 1 Insert the Installation disc into the disc drive 2 From the Windows taskbar click Start Run 3 Click Browse then in the Browse dialog box open ...

Page 183: ...O number is defined physically In case the integration is MCI based this will be the tenant number where the UCD is configured This value should match the setting in the phone system configuration The default value is 1 Extension If the template that enables an OAI pure integration NEC 2400 OAI Pure No CCIS was selected enter the CallPilot OAI monitored extension AMNO number This extension is usua...

Page 184: ... used for the End command on a Dterm function key To disable monitoring of the key enter 0 or a negative number The default value is 4 ToggleStartStop This feature allows the user to press a single key to start stop or restart a Live Record session To enable the feature enter True To disable the feature enter False The default value is True 6 If using a template that enables the OAI UCD MCI serial...

Page 185: ...ice ID used by the MCI LAN integration module to identify itself to the MCI interface on the phone system Accepted values are 0 and 1 The default is 1 Leave all other parameters not listed above at their default values 8 In the navigation pane of the configuration file expand VMSystem1 node Set the following parameters to configure the VMSystem1 node Host Enter the IP address of the monitored voic...

Page 186: ...AV OAI Voice Mail Integration Server Properties dialog box 10 Start the OAI Integration server using either of the following methods In the Services MMC snap in right click AV OAI Integration Server then click Start or Right click the AV OAI Server in the notification area and then click Start service The icon changes from stop to start Testing the OAI integration After installing the service and ...

Page 187: ...t the MWI section of the configuration file was set properly If the Message Count field in the MWI OAI node of the configuration file was set to True confirm that the message count is listed 3 Retrieve the voice message and confirm that the message waiting indicator turns off and the phone display clears ...

Page 188: ...UNIVERGE UM8500 INTEGRATION GUIDE 178 ...

Page 189: ...ts 180 Integration description 181 How the integration works 181 Integration features 181 Setting up the trunk board 182 Programming the phone system 184 Programming the phone system steps 184 Configuring the UNIVERGE UM8500 for integration 188 Configuring UNIVERGE UM8500 ports 189 NEC NEAX 2400 or NEC SV7000 with LAN MCI ...

Page 190: ...X 2400 IMX or SV7000 model T10 or T20 phone system with LAN MCI A network connection to the UNIVERGE UM8500 server One or more of the following station ports set up as voice messaging ports UNIVERGE UM8500 server A network connection with the phone system The Dialogic voice boards installed see the Installation Guide for installation details UNIVERGE UM8500 installed and ready for the integration ...

Page 191: ...atures The LAN MCI integration with UNIVERGE UM8500 provides the following features Call forward to personal greeting When an incoming call is routed to an unanswered or busy extension the call is forwarded to the subscriber s voice mail The caller then hears the subscriber s personal greeting and can leave a message Caller ID UM8500 receives caller ID information from the phone system if availabl...

Page 192: ...e phone system 2 Locate the removable integrated circuit PROM with a white label This PROM contains the trunk board program or firmware The relative location of the PROM may vary but it is the only PROM with a white label on the trunk board 3 Confirm that the firmware version printed on the label is SP 3298 3A 001 or later If the version is incorrect update the firmware by replacing the PROM or th...

Page 193: ...NEC NEAX 2400 OR NEC SV7000 WITH LAN MCI 183 For a SPADLIC A trunk board ...

Page 194: ...stem on page 186 To program the T1 ports 1 Assign each line circuit an extension number then add each of the numbers to the UCD group 2 Complete programming the phone system See To complete programming the phone system on page 186 To program the digital ports 1 Specify a Service Feature Restriction Class SFC for all voice messaging ports using the ASFC command The following Service Feature Indexes...

Page 195: ...gin Mode for the voice mail IP ports registration and set the password of each port to be the same with the port extension 4 Specify a Service Feature Restriction Class SFC for the voice messaging ports see the ASFC command It is recommended that all voice messaging ports be placed in their own SFC The following Service Feature Indexes SFIs are needed in the SFC CAUTION All voice messaging ports m...

Page 196: ...e extensions in the network If the phone system that hosts the voice messaging ports extensions is part of a NEC Fusion network and those ports need to be accessible from the other Fusion nodes then the UCD must be configured to contain the logical numbers corresponding with the ports extensions see the commands ALGSN ASHUN CAUTION Do not use a phantom single line extension for the UCD pilot numbe...

Page 197: ...UCD group 7 b1 0 MCI out of service when terminating to attendant console Programming system data System Index Bit Value Description Programming system data local data System Index Bit Value Description 1 641 b1 0 1 0 1 MCI IMX station number phone number 832 b0 7 00 FD Assign the FPC of the node connected to MC 833 b0 1 Interface type for MCI 0 1 RS 232C interface LAN interface b1 1 0 1 ICS IMX f...

Page 198: ... the settings are incorrect select the correct settings and click Update Voice Mail Now Phone settings for integrations with analog ports Parameter Required setting Manufacturer NEC Model NEAX 2400 IMS Switch PBX software version 4203 and later with analog boards and LANMCI Integration LANMCI Phone settings for integrations with digital ports Parameter Required setting Manufacturer NEC Model NEAX ...

Page 199: ...heck whether the phone system uses office codes Use command ASYD confirm that index 240 bit b4 is set to 0 Write down the office code that the phone system uses for internal calls Check to see if the phone system is not set to remove the office code from MCI packets see the ASYD command index 370 bit b1 is set to 0 Return to Edit Switch Utility Integration tab Enter the office code recorded above ...

Page 200: ... system has VPS ports enter the VPS Channel for each port 6 If the system uses one or more IP PADs under Manage Gateways click Add Enter the IP Address and set the Has DSP to 0 for each gateway 7 Click OK to save the changes and then close VOIPAdmin 8 Restart UNIVERGE UM8500 To configure Analog T1 or Digital ports 1 Make sure that UNIVERGE UM8500 is running 2 In Internet Explorer go to the UM8500 ...

Page 201: ...egration overview 192 Integration steps 192 Requirements 192 Integration description 193 How the integration works 193 Integration features 193 Programming the phone system 194 Configuring UNIVERGE UM8500 for the integration 195 NEC UNIVERGE SV7000 SV7000MPS with IP Protims ...

Page 202: ...must have software version 1 2 or newer SV7000 SV7000MPS phone system UNIVERGE SV7000 SV7000MPS installed and ready for the integration as described in the phone system documentation Password encryption type for IP extensions is MD5 see command ASYDL index 848 b7 0 Fully functional IP PAD cards with VCTI sub boards UNIVERGE UM8500 server If the G729 codec is used the Sipro Lab G729 codec driver mu...

Page 203: ...ered or busy extension the call is forwarded to the subscriber s voice mail The caller then hears the subscriber s personal greeting and can leave a message Caller ID UM8500 receives caller ID information from the phone system This information displays in the message s subject line in Microsoft Office Outlook or other desktop messaging application Easy message access A subscriber can retrieve mess...

Page 204: ...g ports by using the ASFC command It is recommended that all of the voice messaging ports be placed in their own SFC The following Service Feature Indexes SFIs are needed in the SFC 6 Assign all of the voice messaging ports to a Uniform Call Distribution UCD group using the ASHU command 7 Set the same location ID for all voice messaging ports and set either or both of the codecs G711 U Law or A La...

Page 205: ...hanges 7 Stop UNIVERGE UM8500 8 Run VOIPAdmin exe from Commserver Utilities folder The VoipAdmin Tool appears 9 Enter IP address of the phone system 10 Set the general functionality for the ports as VPS and enter the VPS number 11 Under Manage ports click Add to add a new port Enter the Extension Password and VPS channel for each port 12 If the system uses one or more IP PADs under Manage Gateways...

Page 206: ... port displayed in the Port Table section of the page If the extensions are incorrect stop UM8500 verify the PBX settings made for the voice messaging ports see To program the IP voice messaging ports in the phone system on page 194 and use the VOIPAdmin tool to make the necessary adjustments ...

Page 207: ...200 How the integration works 200 Integration features 200 Programming the phone system 201 Configuring UNIVERGE UM8500 for the integration 204 Installing the OAI Integration Server software 206 Configuring the OAI Integration Server 207 Installing and starting the OAI service 210 Testing the OAI integration 210 NEC UNIVERGE SV7000 with OAI ...

Page 208: ...quipment requirements Verify that all phone system and messaging system server requirements have been met See Requirements on page 199 2 Program the phone system and extensions See Programming the phone system on page 201 3 Configure UNIVERGE UM8500 for the integration See Configuring UNIVERGE UM8500 for the integration on page 204 4 Install the OAI Integration Server software See Installing the O...

Page 209: ...ion details UM8500 installed and ready for the integration as described in the Installation Guide OAI Integration server installed A system key that enables the integration and the appropriate number of voice messaging ports Port type Description Analog One analog station port for each voice messaging port T1 One digital line interface card for each group of 24 voice messaging ports Digital One di...

Page 210: ...lementary integration support for situations where the OAI layer does not provide full integration such as in older legacy phone system environments Integration features The UNIVERGE SV7000 OAI integration with UNIVERGE UM8500 provides the following features Call forward to personal greeting When an incoming call is routed to an unanswered or busy extension the call is forwarded to the subscriber ...

Page 211: ...W 1 Disable MCI CCIS ISDN MW 1 27 6 0 00 0 Enable OAI 1 Enable OAI 1 31 2 1 06 CM Page Name Display 1 63 6 1 C1 Enable Call Fwd detail in STS SMFN 1 63 7 0 1 C1 0 External OAI 1 Internal OAI 1 79 6 0 00 0 Enable OAI ACD services 1 Disable OAI ACD services 1 80 2 1 04 0 Clear OAI display 1 Leave OAI display 1 86 6 0 93 0 English 1 Japan 1 186 0 1 61 Enable CCIS link reconnect 1 241 2 1 0E LP sends ...

Page 212: ...UCD hunt group In the example below the UCD group is extensions 220 223 with 220 as the pilot Command Description Parameter Value AMNO Assignment of Monitored Number A G A TN 1 MNO 299 NMI 1 MFC 0 UCD 0 Cmd Sys Index Bit Value Sample Description ASYDL 1 833 0 1 03 MCI type 0 IOC Input Output Card this means no MCI 1 LAN 1 833 1 1 03 MCI text format 0 ICS 1 IMX 1 834 0 1 03 MCI 0 LAN Interface in s...

Page 213: ...ecord Pause Resume Re Record and End respectively Set F KIND to 2 Set C TONE to 1 3 Save the AOKC key code information 4 Type the AKYD command in the Windows MAT application The AKYD Dterm Key Data dialog box appears Assign the function key data for the desired Dterm station Assign FKY 34 through 47 to any positions of FKY 1through 16 The OAI key codes for the NEAX 2400 are FKY 34 47 and by defaul...

Page 214: ...erver IntLib directory 2 Use a text editor to open the corresponding configuration INI file noted in the previous procedure NOTE The settings below apply to all NEC UNIVERGE SV7000 phone systems Phone settings for OAI integrations with analog ports Parameter Required setting Manufacturer NEC Model NEAX2400 IMS Specific version or country 4203 and later analog boards and OAI Integration method OAI ...

Page 215: ...172 16 19 191 The NetIP1 the IP address of the computer where UM8500 is installed the default value is set to localhost but it should be changed because it is possible for the server machine to have more than one network interfaces 4 If using the OAI UCD LAN MCI integration under Configuration locate UseInternalParser no Change this to UseInternalParser yes 5 Click File Save and then close the con...

Page 216: ...new Program Group Active Voice is added to the program list Two new applications are added to this program group AvOAIGear and AvOAITray These applications are used to set up the OAI integration parameters To choose a predefined template for the integration in the OAI Integration Server 1 Insert the Installation disc into the disc drive 2 From the Windows taskbar click Start Run 3 Click Browse the...

Page 217: ...nt number where the UCD is configured This value should match the setting in the phone system configuration The default value is 1 Extension If the template that enable an OAI pure integration NEC SV7000 OAI Pure No CCIS was selected enter the CallPilot OAI monitored extension or AMNO number This extension is usually associated with the auto attendant and is a virtual number In this case this will...

Page 218: ...enter 0 or a negative number The default value is 4 ToggleStartStop This feature allows the user to press a single key to start stop or restart a Live Record session To enable the feature enter True To disable the feature enter False The default value is True 6 If using a template that enables the MCI LAN integration in the navigation panel of the configuration file expand the MCI LAN node The set...

Page 219: ...example PortRange Enter the port or range of ports for the PBX tenant hosting the voice mail ports Ports can be set by entering a single port number for example xxxx a range of numbers for example xxxx xxxx or a combination or both for example xxxx xxxx x The default ports are just an example Tenant Enter the PBX tenant number where the voice mail ports are set The default value is 1 Leave all oth...

Page 220: ...on server using either of the following methods In the Services MMC snap in right click AV OAI Integration Server then click Start or Right click AV OAI Server in the notification area and then click Start service The icon changes from stop to start Testing the OAI integration After installing the service and setting up the parameters test the integration to ensure that it works correctly To test ...

Page 221: ...e Message Count field in the MWI OAI node of the configuration file was set to True confirm that the message count is listed 3 Retrieve the voice message and confirm that the message waiting indicator turns off and the phone display clears ...

Page 222: ...UNIVERGE UM8500 INTEGRATION GUIDE 212 ...

Page 223: ...egration overview 214 Integration steps 214 Requirements 214 Integration description 215 How the integration works 215 Integration features 215 Programming the phone system 216 Configuring UNIVERGE UM8500 for the integration 219 NEC UNIVERGE SV8300 with IP Protims ...

Page 224: ...RGE UM8500 must have software version 1 2 or newer SV8300 phone system UNIVERGE SV8300 software release 4 0 or newer installed and ready for the integration as described in the phone system documentation Password encryption type for IP extensions is MD5 see command CM08 YY 517 on 0 Fully functional IP PAD cards with VCTI sub boards UNIVERGE UM8500 server If the phone system uses G729 codec the Sip...

Page 225: ...nsion the call is forwarded to the subscriber s voice mail The caller then hears the subscriber s personal greeting and can leave a message Caller ID UM8500 receives caller ID information from the phone system This information displays in the message s subject line in Microsoft Office Outlook or other desktop messaging application Easy message access A subscriber can retrieve messages without ente...

Page 226: ...2 Configure the voice messaging ports as IP Terminal extensions the default IP extensions type The following example reflects programming eight ports 3901 3907 and the VM pilot 3999 Use this example as guide for programming the PBX a CM 10 01 F3900 F3907 Assigns station numbers VM Ports b CM 11 0000 3999 Assigns the VM pilot as a virtual number c CM E50 3999 0 Makes Busy the VM Pilot number d CM 1...

Page 227: ...ows MWI lamp OFF example of code q CM 200 4 A006 Allows executive override for Live Record If needed example of code r CM 9000 xxxx 01 xxxx Sets the prime line on button 1 where xxxx is the IP extension numbers 3901 3907 in this example s Enable VM Softkeys CM 1337 3900 0 Enables VM Softkey feature for VM Ports only CM 1337 3901 0 CM 1337 3902 0 CM 1337 3903 0 CM 1337 3904 0 CM 1337 3905 0 CM 1337...

Page 228: ...3 1 G 729a CM 42 102 priority codec 3 for codec list 0 G 711u G 711a G 722 wide band G 723 1 G 729a CM 42 103 priority codec 4 for codec list 0 G 711u G 711a G 722 wide band G 723 1 G 729a CM 42 110 priority payload 1 for codec list 0 10ms 20ms 30ms 40ms CM 42 111 priority payload 2 for codec list 0 10ms 20ms 30ms 40ms CM 42 112 priority payload 3 for codec list 0 10ms 20ms 30ms 40ms CM 42 113 pri...

Page 229: ...p UNIVERGE UM8500 8 Run VOIPAdmin exe from Commserver Utilities folder The VoipAdmin Tool appears 9 Enter IP address of the phone system 10 Set the general functionality for the ports as Terminal 11 Under Manage ports click Add to add a new port Enter the Extension and Password for each port 12 If the system uses one or more IP PADs under Manage Gateways click Add Enter the IP Address and set the ...

Page 230: ...UNIVERGE UM8500 INTEGRATION GUIDE 220 ...

Page 231: ...224 How the integration works 224 Integration features 224 Programming the phone system 225 Configuring UNIVERGE UM8500 for the integration 228 Installing the OAI Integration Server software 229 Configuring the OAI Integration Server 230 Installing and starting the OAI service 233 Testing the OAI integration 233 NEC UNIVERGE SV8300 using OAI ...

Page 232: ...ent requirements Verify that all phone systems and messaging system server requirements have been met See Requirements on page 223 2 Program the phone system and extensions See Programming the phone system on page 225 3 Configure UNIVERGE UM8500 for the integration See Configuring UNIVERGE UM8500 for the integration on page 228 4 Install the OAI Integration Server software See Installing the OAI I...

Page 233: ...e IP terminal port for each voice messaging port UNIVERGE UM8500 server A network connection with the phone system A second network card on the messaging system server to connect directly to the phone system is recommended UM8500 installed and ready for the integration as described in the Installation Guide OAI Integration server installed A system key that enables the integration and the appropri...

Page 234: ...s complementary integration support for situations where the OAI layer does not provide full integration such as in older legacy phone system environments Integration features The SV8300 OAI integration with UNIVERGE UM8500 provides the following features Call forward to personal greeting When an incoming call is routed to an unanswered or busy extension the call is forwarded to the subscriber s v...

Page 235: ...ult hardware LENS 224 239 4 Verify that the OAI pilot is set per the phone system configuration for example 299 5 Verify that the monitored extensions or voice ports are set per the phone system configuration for example 208 231 6 Verify that the monitored DTerm Function Keys on extension 201 set per the phone system configuration for example 09 12 function codes F1032 F1035 Terminal Mode Facility...

Page 236: ...ilot 299 and the voice ports 208 231 as monitored numbers NOTE Do not run the following command if the OAI UCD Serial MCI integration method is used 172 299 NONE 00 Set the 299 as member of the Group 00 other than any other UCD group 01 D70 F1032 NONE 192 D70 F1033 NONE 193 D70 F1034 NONE 194 D70 F1035 NONE 195 Assign Terminal Mode Facility TMF codes to OAI monitored function keys the available OA...

Page 237: ...A4 A006 for example should match the BargeInCode parameter setting in the UNIVERGE UM8500 integration file In this case the code is 4 and the UM8500 entry is BargeInCode X 4 IMPORTANT Only adjust the UCD hunt group settings if the OAI UCD with Serial MCI integration is being used Command Description 170 220 NONE 221 170 221 NONE 222 170 222 NONE 223 170 223 NONE 220 Set up the 220 223 range as a U...

Page 238: ...ndow 4 Click Update Voice Mail Now to apply the changes and close Edit Switch utility To update the INI file 1 Using Windows Explorer on the UNIVERGE UM8500 server go to the CommServer IntLib directory 2 Use a text editor to open the corresponding configuration INI file noted in the previous procedure 3 In the Configuration section modify the NetIP1 value Replace the NetIPI with the exact IP addre...

Page 239: ...cations are added to this program group AvOAIGear and AvOAITray These applications are used to set up the OAI integration parameters To choose a predefined template for the integration in the OAI Integration Server 1 Insert the Installation disc into the disc drive 2 From the Windows taskbar click Start Run 3 Click Browse then in the Browse dialog box open the Voice Mail OAIIntegration OAI Server ...

Page 240: ...efined physically If the integration is MCI based this will be the tenant number where the UCD is configured This value should match the one in the phone system configuration The default value is 1 Extension If one of the templates that enables an OAI UCD MCI Serial integration such as NEC IPS 2000 OAI UCD MCI was selected this field can be left blank according to the predefined settings If one of...

Page 241: ...lt value is 4 ToggleStartStop This feature allows the user to press a single key to start stop or restart a Live Record session To enable the feature enter True To disable the feature enter False The default value is True 6 If using a template that enables the OAI UCD MCI serial integration in the navigation panel of the configuration file expand the MCI Serial node The settings must match the set...

Page 242: ...rtRange Enter the port or range of ports for the phone system tenant hosting the voice mail ports Ports can be set by entering a single port number for example xxxx a range of numbers for example xxxx xxxx or a combination or both for example xxxx xxxx x The default ports are just an example Tenant Enter the phone system tenant number where the voice mail ports are set The default value is 1 Leave...

Page 243: ...Integration server using either of the following methods In the Services MMC snap in right click AV OAI Integration Server then click Start or Right click the AV OAI Server in the notification area and then click Start service The icon changes from stop to start Testing the OAI integration After installing the service and setting up the parameters test the integration to ensure that it works corre...

Page 244: ... the Message Count field in the MWI OAI node of the configuration file was set to True confirm that the message count is listed 3 Retrieve the voice message and confirm that the message waiting indicator turns off and the phone display clears ...

Page 245: ...egration overview 236 Integration steps 236 Requirements 236 Integration description 237 How the integration works 237 Integration features 237 Configuring UNIVERGE UM8500 for the integration 238 Programming the phone system 239 NEC UNIVERGE SV8500 with Direct Digital ...

Page 246: ...ation as described in the phone system documentation One or more of the following digital line cards set up as voice messaging ports connected to the voice boards in the messaging system server UNIVERGE UM8500 server The Dialogic digital voice boards installed see the Installation Guide for installation details UM8500 installed and ready for the integration as described in the Installation Guide A...

Page 247: ...ncoming call is routed to an unanswered or busy extension the call is forwarded to the subscriber s voice mail The caller then hears the subscriber s personal greeting and can leave a message Caller ID UM8500 receives caller ID information from the phone system This information displays in the message s subject line in Microsoft Office Outlook or other desktop messaging application Constant messag...

Page 248: ...1 Click Start All Programs UNIVERGE UM8500 Edit Switch 2 If prompted for logon credentials type the administrator extension and password then click OK On a new install the logon credentials are Extension 99995 Password 12345 3 Confirm that the settings match those in the following table 4 If the settings are incorrect select the correct settings and click Update Voice Mail Now Phone system setting...

Page 249: ...n UCD group If the number of voice messaging system ports exceeds the number of supported ports in a UCD group specify additional UCD groups then link them together using the AUOG command 4 Program each phone to forward calls to the UCD pilot number assigned to the voice messaging ports based on the UM8500 call transfer type Release to switch transfer Program the phone to forward calls to the UCD ...

Page 250: ... to the UCD pilot number of the voice messaging ports by using the AVPS command Enter the UCD pilot number for the VPS STN 3 Designate the following function key assignments by using the AKYD command Programming system data System Index Bit Value Description 1 17 b4 1 Blind transfer to attendant console 28 b0 4 0 Guard timer not required 60 b3 0 UCD queuing required 63 b0 1 Blind transfer for stat...

Page 251: ...egration overview 242 Integration steps 242 Requirements 242 Integration description 243 How the integration works 243 Integration features 243 Programming the phone system 244 Configuring UNIVERGE UM8500 for the integration 245 NEC UNIVERGE SV8500 with IP Protims ...

Page 252: ...8500 must have software version 1 2 or newer SV8500 phone system UNIVERGE SV8500 installed and ready for the integration as described in the phone system documentation Password encryption type for IP extensions is MD5 see command ASYDL index 848 b7 0 Fully functional IP PAD cards with VCTI sub boards UNIVERGE UM8500 server If the G729 codec is used the Sipro Lab G729 codec driver must be installed...

Page 253: ...tension the call is forwarded to the subscriber s voice mail The caller then hears the subscriber s personal greeting and can leave a message Caller ID UM8500 receives caller ID information from the phone system This information displays in the message s subject line in Microsoft Office Outlook or other desktop messaging application Easy message access A subscriber can retrieve messages without en...

Page 254: ...g ports by using the ASFC command It is recommended that all of the voice messaging ports be placed in their own SFC The following Service Feature Indexes SFIs are needed in the SFC 6 Assign all of the voice messaging ports to a Uniform Call Distribution UCD group using the ASHU command 7 Set the same location ID for all voice messaging ports and set either or both of the codecs G711 U Law or A La...

Page 255: ...s 7 Stop UNIVERGE UM8500 8 Run VOIPAdmin exe from Commserver Utilities folder The VoipAdmin Tool appears 9 Enter IP address of the phone system 10 Set the general functionality for the ports as VPS and enter the VPS number 11 Under Manage ports click Add to add a new port Enter the Extension Password and VPS channel for each port 12 If the system uses one or more IP PADs under Manage Gateways clic...

Page 256: ... port displayed in the Port Table section of the page If the extensions are incorrect stop UM8500 verify the PBX settings made for the voice messaging ports see To program the IP voice messaging ports in the phone system on page 244 and use the VOIPAdmin tool to make the necessary adjustments ...

Page 257: ...s 248 Requirements 248 Integration description 249 How the integration works 249 Integration features 249 Programming the phone system 250 Programming the phone system steps 250 Configuring the UNIVERGE UM8500 for integration 254 Configuring UNIVERGE UM8500 ports 255 NEC UNIVERGE SV8500 with LAN MCI ...

Page 258: ... Phone System A SV8500 phone system with LAN MCI A network connection to the UNIVERGE UM8500 server One or more of the following station ports set up as voice messaging ports UNIVERGE UM8500 server A network connection with the phone system The Dialogic voice boards installed see the Installation Guide for installation details UNIVERGE UM8500 installed and ready for the integration as described in...

Page 259: ...es The LAN MCI integration with UNIVERGE UM8500 provides the following features Call forward to personal greeting When an incoming call is routed to an unanswered or busy extension the call is forwarded to the subscriber s voice mail The caller then hears the subscriber s personal greeting and can leave a message Caller ID UM8500 receives caller ID information from the phone system if available Th...

Page 260: ...e the SFC previously created 3 Assign all voice messaging ports to a UCD group 4 Complete programming the phone system See To complete programming the phone system on page 252 To program the IP VPS ports 1 Make sure that the SV8500 system has enough IP licenses using the DPTR command 2 Configure the voice messaging ports as IP VPS extensions using AISTL command KIND IP VPS TEC 26 3 Assign the IP V...

Page 261: ...e following Service Feature Indexes SFIs are needed in the SFC 5 Assign all of the voice messaging ports to a Uniform Call Distribution UCD group see command ASHU SFI Service feature 10 Call hold 103 Assignment of no answer timer for blind transfer to station or blind transfer to attendant 104 Blind transfer NOTE If the phone system that hosts the voice messaging ports extensions is part of a NEC ...

Page 262: ...tem that contains the extensions of the voice messaging ports must be the one that also sends the integration data to the UNIVERGE UM8500 through the LAN MCI module Programming system data ASYD System Index Bit Value Description 1 17 b4 1 Blind transfer to attendant console 28 b0 4 0 Guard timer not required b5 1 MWI controlled by MCI 34 b1 4 0 Set output to no parity and 1 stop bit 60 b3 0 UCD qu...

Page 263: ...CI 253 832 b0 7 00 FD Assign the FPC of the node connected to MC 833 b0 1 Interface type for MCI 0 1 RS 232C interface LAN interface b1 1 0 1 ICS IMX format Programming system data local data ASYDL System Index Bit Value Description ...

Page 264: ...type the administrator extension and password then click OK On a new install the logon credentials are Extension 99995 Password 12345 3 Confirm that the settings match those in the following tables 4 If the settings are incorrect select the correct settings and click Update Voice Mail Now Phone settings for integrations with digital ports Parameter Required setting Manufacturer NEC Model NEAX 2400...

Page 265: ...ab To check whether the phone system uses office codes Use command ASYD confirm that index 240 bit b4 is set to 0 Write down the office code that the phone system uses for internal calls Check to see if the phone system is not set to remove the office code from MCI packets see the ASYD command index 370 bit b1 is set to 0 Return to Edit Switch Utility Integration tab Enter the office code recorded...

Page 266: ... If the system has VPS ports enter the VPS Channel for each port 6 If the system uses one or more IP PADs under Manage Gateways click Add Enter the IP Address and set the Has DSP to 0 for each gateway 7 Click OK to save the changes and then close VOIPAdmin 8 Restart UNIVERGE UM8500 To configure Digital ports 1 Make sure that UNIVERGE UM8500 is running 2 In Internet Explorer go to the UM8500 Admini...

Page 267: ...s 258 Requirements 258 Integration description 259 How the integration works 259 Integration features 259 Programming the phone system 260 Programming the phone system steps 260 Configuring UNIVERGE UM8500 for the integration 264 Configuring UNIVERGE UM8500 ports 264 NEC UNIVERGE SV8500 with serial MCI ...

Page 268: ... Requirements The steps to set up the NEC SV8500 with Message Center Interface MCI integration with a serial interface require the following Phone system A UNIVERGE SV8500 phone systems with MCI One IOC serial port for the MCI data link connected to a serial port COM1 is the default on the voice mail server with a PH 68 two port cable and an RS 232C CA 1 cable One or more of the following station ...

Page 269: ...ening greeting Integration features The UNIVERGE SV8500 serial MCI integration with UM8500 provides the following features Call forward to personal greeting When an incoming call is routed to an unanswered or busy extension the call is forwarded to the subscriber s voice mail The caller then hears the subscriber s personal greeting and can leave a message Caller ID UM8500 receives caller ID inform...

Page 270: ...port using the ASDT command Use the SFC previously created 3 Assign all voice messaging ports to a UCD group 4 Complete programming the phone system See To complete programming the phone system on page 262 To program the IP VPS ports 1 Make sure that the SV8500 system has enough IP licenses using the DPTR command 2 Configure the voice messaging ports as IP VPS extensions using AISTL command KIND I...

Page 271: ...he following Service Feature Indexes SFIs are needed in the SFC 5 Assign all of the voice messaging ports to a Uniform Call Distribution UCD group see command ASHU SFI Service feature 10 Call hold 103 Assignment of no answer timer for blind transfer to station or blind transfer to attendant 104 Blind transfer NOTE If the phone system that hosts the voice messaging ports extensions is part of a NEC...

Page 272: ... the appropriate tenant and UCD pilot numbers 5 Use the programming system data table to program the ASYD settings Each bit is part of a hexadecimal number displayed in the ASYD settings Convert the hexadecimal number to binary to determine the individual settings 6 Use the programming system data local data table to program the ASYDL settings Each bit is part of a hexadecimal number displayed in ...

Page 273: ... a UCD group 7 b1 0 MCI out of service when terminating to attendant console Programming system data local data ASYDL System Index Bit Value Description 1 641 b1 0 1 0 1 MCI IMX station number phone number 832 b0 7 00 FD Assign the FPC of the node connected to MC 833 b0 0 IOC serial interface enabled for MCI b1 0 0 1 ICS IMX format Programming system data ASYD System Index Bit Value Description ...

Page 274: ...l ports see To configure IP VPS or IP Terminal ports on page 264 For digital ports see To configure Digital ports on page 265 To configure IP VPS or IP Terminal ports 1 Stop the UNIVERGE UM8500 2 Run VOIPAdmin exe from Commserver Utilities folder The VoipAdmin Tool appears 3 Enter the PBX IP address 4 Set the general functionality for the ports VPS or Terminal If the system has VPS ports enter the...

Page 275: ...Restart UNIVERGE UM8500 To configure Digital ports 1 Make sure that UNIVERGE UM8500 is running 2 In Internet Explorer go to the UM8500 Administrator http server name saweb 3 Go to System Ports Type the extension of each port These extensions must be introduced as station numbers not logical numbers and without the office codes if they have any Save the changes ...

Page 276: ...UNIVERGE UM8500 INTEGRATION GUIDE 266 ...

Page 277: ...269 How the integration works 269 Integration features 269 Programming the phone system 270 Configuring UNIVERGE UM8500 for the integration 273 Installing the OAI Integration Server software 274 Configuring the OAI Integration Server 275 Installing and starting the OAI service 278 Testing the OAI integration 278 NEC UNIVERGE SV8500 using OAI ...

Page 278: ... See Configuring the OAI Integration Server on page 275 6 Install and start the OAI service See Installing and starting the OAI service on page 278 Requirements The steps to set up the UNIVERGE SV8500 using OAI integration require the following Phone System A UNIVERGE SV8500 phone system A network connection to the voice mail server One IP VPS port for each voice messaging port TEC26 or one digita...

Page 279: ...mplementary integration support for situations where the OAI layer does not provide full integration such as in older legacy phone system environments Integration features The UNIVERGE SV8500 OAI integration with UNIVERGE UM8500 provides the following features Call forward to personal greeting When an incoming call is routed to an unanswered or busy extension the call is forwarded to the subscribe...

Page 280: ... 1 Disable MCI CCIS ISDN MW 1 27 6 0 00 0 Enable OAI 1 Enable OAI 1 31 2 1 06 CM Page Name Display 1 63 6 1 C1 Enable Call Fwd detail in STS SMFN 1 63 7 0 1 C1 0 External OAI 1 Internal OAI 1 79 6 0 00 0 Enable OAI ACD services 1 Disable OAI ACD services 1 80 2 1 04 0 Clear OAI display 1 Leave OAI display 1 86 6 0 93 0 English 1 Japan 1 186 0 1 61 Enable CCIS link reconnect 1 241 2 1 0E LP sends S...

Page 281: ...D hunt group In the example below the UCD group is extensions 220 223 with 220 as the pilot Command Description Parameter Value AMNO Assignment of Monitored Number A G A TN 1 MNO 299 NMI 1 MFC 0 UCD 0 Cmd Sys Index Bit Value Sample Description ASYDL 1 833 0 1 03 MCI type 0 IOC Input Output Card this means no MCI 1 LAN 1 833 1 1 03 MCI text format 0 ICS 1 IMX 1 834 0 1 03 MCI 0 LAN Interface in ser...

Page 282: ...cord and End respectively Set F KIND to 2 Set C TONE to 1 3 Save the AOKC key code information 4 Type the AKYD command in the SV8500 PCPro application The AKYD Dterm Key Data dialog box appears Assign the function key data for the desired Dterm station Assign FKY 34 through 47 to any positions of KYN 1through 16 The OAI key codes for the SV8500 are FKY 34 47 and by default are assigned to the thir...

Page 283: ...VERGE UM8500 server go to the CommServer IntLib directory 2 Use a text editor to open the corresponding configuration INI file noted in the previous procedure 3 In the Configuration section modify the NetIP1 value Replace the NetIPI with the exact IP address that the computer is using to access the same LAN as the phone system Example NetIP1 172 16 19 191 The NetIP1 the IP address of the computer ...

Page 284: ...m group AvOAIGear and AvOAITray These applications are used to set up the OAI integration parameters To choose a predefined template for the integration in the OAI Integration Server 1 Insert the Installation disc into the disc drive 2 From the Windows taskbar click Start Run 3 Click Browse then in the Browse dialog box open the Voice Mail OAIIntegration OAI Server XML Templates Single Server fold...

Page 285: ...nt number where the UCD is configured This value should match the setting in the phone system configuration The default value is 1 Extension If the template that enable an OAI pure integration NEC SV7000 OAI Pure No CCIS was selected enter the CallPilot OAI monitored extension or AMNO number This extension is usually associated with the auto attendant and is a virtual number In this case this will...

Page 286: ...leStartStop This feature allows the user to press a single key to start stop or restart a Live Record session To enable the feature enter True To disable the feature enter False The default value is True 6 If using a template that enables the OAI UCD MCI serial integration in the navigation panel of the configuration file expand the MCI Serial node The settings must match the settings of the phone...

Page 287: ...ERGE UM8500 server DeviceID Enter the device ID used by the MCI LAN integration module to identify itself to the MCI interface on the phone system Accepted values are 0 and 1 The default is 1 Leave all other parameters not listed above at their default values 8 In the navigation pane of the configuration file expand VMSystem1 node Set the following parameters to configure the VMSystem1 node Host E...

Page 288: ...on server using either of the following methods In the Services MMC snap in right click AV OAI Integration Server then click Start or Right click AV OAI Server in the notification area and then click Start service The icon changes from stop to start Testing the OAI integration After installing the service and setting up the parameters test the integration to ensure that it works correctly To test ...

Page 289: ...he Message Count field in the MWI OAI node of the configuration file was set to True confirm that the message count is listed 3 Retrieve the voice message and confirm that the message waiting indicator turns off and the phone display clears ...

Page 290: ...UNIVERGE UM8500 INTEGRATION GUIDE 280 ...

Page 291: ... overview 282 Integration steps 282 Requirements 282 Integration description 283 Integration features 283 Configuring UNIVERGE UM8500 for the integration 284 Connecting the systems 285 Programming the phone system 286 Troubleshooting 291 Nortel Meridian 1 with D82 ...

Page 292: ...on page 340 Requirements The steps to set up the Nortel Meridian 1 with D82 integration require the following Phone system A Nortel Meridian 1 generic release 15 or later phone system The following phone system packages Package 19 Digit Display software DDSP Package 46 Message Waiting Center MWC For each voice messaging port one Digital Network Interface Circuit DNIC port which emulates a digital ...

Page 293: ...nd can leave a message Caller ID UM8500 receives caller ID information from the phone system if available This information is displayed in the message s subject line in Microsoft Office Outlook or other desktop messaging application Easy message access A subscriber can retrieve messages without entering an ID UM8500 identifies a subscriber based on the extension from which the call originated A pa...

Page 294: ...ed 1 Click Start All Programs UNIVERGE UM8500 Edit Switch 2 If prompted for logon credentials type the administrator extension and password then click OK On a new install the logon credentials are Extension 99995 Password 12345 3 Confirm that the settings match those in the following table 4 If the settings are incorrect select the correct settings and click Update Voice Mail Now Phone system sett...

Page 295: ...t an 25 pair PBX station interface cable to an amphenol connection on the type 66 interconnect block 3 Connect the other end of the PBX station interface cable to a digital cable 4 Connect the other end of the digital cable to a D82 board installed in the UM8500 server 5 Repeat steps 1 through 4 for each additional D82 board installed D82 Two wire pinouts Phone line number Type 66 Block pair Pin n...

Page 296: ...t up the voice messaging extensions to use a hunt group 1 On the phone system find the extensions assigned to the voice messaging system circuit board types QPC578 or NT8D02 2 On the phone system go to an LD11 screen 3 Set up a terminal number the TN prompt for the first voice messaging extension The screen sample on the next page uses TN 0 0 6 2 as an example 4 Set Key 00 to SCR ring call appeara...

Page 297: ...ify that the CFNA prompt is set to CFNA The settings should be as follows NOTES Some releases of the Meridian 1 phone system require setting the CLS prompt to DDS instead of ADD Only the prompts needed for this integration appear on this screen For details on other prompt settings refer to the phone system documentation Prompt Setting REQ PRT TYPE CPND CUST 0 TYPE CPND CUST 0 CNFG ALON MXLN 27 STA...

Page 298: ... prompts as applicable NOTE If the system is equipped with audible message waiting AMW set the CLS prompt to LPD to enable a stutter dial tone If the phones have LEDs or neon lamps set the CLS prompt to LPA to allow the activation of visual message waiting indicators NOTE Only the prompts needed for this integration appear in this screen For details on other prompt settings refer to the phone syst...

Page 299: ...le The other prompts shown in the screen sample are examples Different settings might be required depending on the site For details on the other prompt settings refer to the phone system documentation NOTE Only the prompts needed for this integration appear in this screen For details on other prompt settings refer to the phone system documentation NOTE Analog phones require special interface board...

Page 300: ...he CLS prompt setting for call forwarding FNA can be different depending on the transfer type selected for individual subscriber extensions Only the prompts needed for this integration appear in this screen For details on other prompt settings refer to the phone system documentation ...

Page 301: ...el type are displayed Callers are asked to hold or complain that they are on hold for too long when calling an extension that is using Do not disturb mode Typically this happens because the voice messaging system is set up to use the await answer transfer type and call holding for that extension Call holding must be turned off when using the Do not disturb mode on the phone The phone system cabine...

Page 302: ...UNIVERGE UM8500 INTEGRATION GUIDE 292 ...

Page 303: ...steps 294 Requirements 294 Integration description 295 Integration features 295 Configuring UNIVERGE UM8500 for the integration 296 Connecting the systems 297 Programming the phone system 298 Programming ROLMphone 400 digital station sets 298 Troubleshooting 301 Siemens 9751 CBX with D42 or D82 ...

Page 304: ... 6 Run the Learn Tones utility Run the Learn Tones utility to teach the messaging system the tones associated with the phone system See Appendix C Learning phone system tones on page 340 Requirements Before setting up the Siemens 9751 CBX with D42 or D82 integration confirm that the site meets the following requirements and that all of the necessary components are available Phone system Siemens 97...

Page 305: ...ge Caller ID UM8500 receives caller ID information from the phone system if available This information is displayed in the message s subject line in Microsoft Office Outlook or other desktop messaging application Easy message access A subscriber can retrieve messages without entering an ID UM8500 identifies a subscriber based on the extension from which the call originated A password might be requ...

Page 306: ... Start All Programs UNIVERGE UM8500 Edit Switch 2 If prompted for logon credentials type the administrator extension and password then click OK On a new install the logon credentials are Extension 99995 Password 12345 3 Confirm that the settings match those in the following table 4 If the settings are incorrect select the correct settings and click Update Voice Mail Now Phone system settings Param...

Page 307: ...a telco cable to an amphenol connection on the type 66 interconnect block 3 Connect the other end of the telco cable to a PBX station interface cable 4 Connect the other end of the PBX cable to a voice board installed in the UM8500 server 5 Repeat steps 1 through 4 for each additional voice board installed D82 Two wire pinouts Phone line number Type 66 Block pair Pin number Pair color Lead designa...

Page 308: ...gn COS 15 settings to meet ROLMphone 400 digital station set requirements Refer to the following table for the required setting for each feature For example if the NOH no howler feature is disabled to enable it at the command prompt type MODIFY COS_FEAT NOH then press ENTER To program the ROLMphone 400 digital stations 1 Before setting up the ROLMphone 400 feature button table locate an available ...

Page 309: ...indication cannot be used on a voice mail port Before continuing verify the ROLMphone 400 programming For example at the command prompt type LI RP 010402 then press ENTER Repeat this step for each voice mail port To set up the hunt group The integration uses only one hunt group The pilot number for this group is the published voice mail number for all direct and forwarded calls Choose a number tha...

Page 310: ...ital station sets have a message waiting button defined on their phone If not the phone system administrator can add this feature If the pilot number of the integration hunt group is assigned to the message waiting button messages are retrieved by pressing the button whenever the light is flashing 1 Enable forward on busy forward on ring no answer and forward on do not disturb as desired for each ...

Page 311: ...nd model type are displayed Callers are asked to hold or complain that they are on hold for too long when calling an extension that is using Do not disturb mode Typically this happens because the voice messaging system is set up to use the await answer transfer type and call holding for that extension Call holding must be turned off when using the Do not disturb mode on the phone The phone system ...

Page 312: ...UNIVERGE UM8500 INTEGRATION GUIDE 302 ...

Page 313: ...ation features 305 Setting up the Sphere system 307 Configuring UNIVERGE UM8500 for integration 313 Changing the number of voicemail ports 315 Troubleshooting 316 Message waiting indicators are not working properly 316 Dual integration with the Sphere system through SIP trunks and traditional analog ports 317 Requirements 317 Setting up a UNIVERGE UM8500 with dual integration 317 ...

Page 314: ...egration confirm that the following requirements are met and that all the necessary components are available Phone system A media gateway compatible with the Sphere system is needed if UM8500 users use the fax feature Sphere system software version 6 1 or later Licenses for all phone lines IP phones and other compliant devices or software that is be connected to the network as well as one license ...

Page 315: ... desktop messaging applications Easy message access A subscriber can retrieve messages without entering an ID The messaging system identifies a subscriber based on the extension from which the call originated A password might be required Identified subscriber messaging The messaging system automatically identifies a subscriber who leaves a message during a forwarded internal call based on the exte...

Page 316: ...using ViewMail for Microsoft Outlook VMO to record or play voicemail messages if the multimedia device is set to a phone the messaging system calls the phone to facilitate subscriber interaction with the messaging system for creating and listening to voicemail messages TDM fax integration simultaneously with the Sphere SIP integration The voicemail system supports native fax integration using Dial...

Page 317: ...o open the System Properties window The System Properties window appears 4 On the System Properties window click the SIP tab NOTE Verify that the User Agent Generic SIP Trunk your Voice Mail SIP user agent appears in the SIP tab in the Sphericall System Properties If it is missing add the user agent and restart the UM8500 system in order to be recognized by the Sphere system NOTE The Sphere System...

Page 318: ...Type the following If Sphere SIP Phone entry is listed skip this step 6 Double click the Default column entry The User Agent Profile Active Voice Voicemail window appears 7 Select Unsupported from the Value list 8 Click OK System Properties Field name Type or Select Agent Name Sphere SIP Phone Version All Endpoint Trunk Agent Description ActiveVoice Voicemail ...

Page 319: ...pears b On the Properties for New Extension window Type the extension number in the Number field Select the Round Robin Group from the Hunt Order list Type the port number in the First Name field Type UM8500 in the Last Name field Select the Allow Transfers from Sphericall Auto Attendant check box Select the Allow Sphericall AA Directory Lookup by last name check box Select Voice Mail in the Type ...

Page 320: ...13 Right click Port 1 and select View Properties The Properties window port appears 14 Click the General tab Depending on your licenses type the appropriate values in the Total Capacity Inbound Capacity and Outbound Capacity fields If you do not know these values type an Inbound and Outbound value that is equal or greater than the total number of ports that you are using on the messaging system In...

Page 321: ... earlier in step 9 a then click OK Repeat this step for all Voice Mail type extensions that you added in step 9 a and click Apply 18 Click the Settings tab and click Add 19 Select Set As Voice Mail as Name and true as Value 20 Click OK 21 Verify that the extension is allocated to the trunk If not press F5 to refresh the window 22 In the Spherical Administrator click the General tab ...

Page 322: ...P Address from the SIP MWI Service Provider Address followed by 6060 For example 192 168 0 116 6060 This setting is used by the Sphere and the messaging system to send Message Waiting Indicator requests throughout the system c Click OK to close the System Properties window d Configure the Sphere system MWI using the Sphere system documentation 25 Close the Sphericall Administrator 26 Restart the m...

Page 323: ...onnecting the messaging system server to the Sphere phone system 6 In the Extension Type list select Sphere 7 Type the IP address for the phone system in the SIP Server IP Address field 8 Type the Sphere domain name in the SIP Server Domain Name field 9 Select Use Authentication if the SIP trunks are using authentication If the SIP Trunks are not using authentication if the Sphere was configured o...

Page 324: ...ntegration is enabled 1 In Internet Explorer go to the UM8500 Administrator http server name saweb 2 Go to System Licensing Licensed Features 3 In the Integration box confirm that the setting is Standard SIP or Multiple 4 If the setting is not Standard SIP or Multiple contact a sales representative for the system key 5 Go to System Switch Confirm that the settings match those in the following tabl...

Page 325: ...Programs UNIVERGE UM8500 Applications License Synchronizer b Specify the path to the new license file c Restart the UM8500 system 2 On the Sphericall system server a Open the Sphericall Administrator and add or remove voicemail lines as appropriate To add voicemail ports See To configure the Sphere system and add voicemail ports on page 307 For information on removing voicemail ports see the Spher...

Page 326: ...h and tells the messaging system to send the MWI settings 3 From the phone where the message waiting indicator is not working properly dial the extension that turns message waiting indicators on The indicator on the phone should turn on If it does not the problem is with the Sphere system settings 4 From the phone where the message waiting indicator is not working properly dial the extension that ...

Page 327: ...n the Sphere system Refer to the Installation Guide and this guide for details See Integration overview on page 304 for information about integrating UM8500 with Sphere system Setting up a UNIVERGE UM8500 with dual integration To set up a UNIVERGE UM8500 with dual integration 1 Verify that your system key allows Multiple integrations and has Sphere as a feature programmed on it 2 Verify that the D...

Page 328: ...If this setting is incorrect UM8500 will not be able to Transfer calls to or from the subscriber Turn MWIs on or off Dial the subscriber s extension for Media Master recording by phone Subscribers Subscriber Template Message Notification Switch Select the Sphere system On the System Ports page you must configure at least one port to dial out for message notification Subscribers Subscribers Profile...

Page 329: ...ndard SIP Integration Integration overview 320 Integration steps 320 Requirements 321 Integration description 322 How the integration works 322 Integration features 322 Programming the phone system 323 Configuring UNIVERGE UM8500 for the integration 324 ...

Page 330: ...steps to set up this integration 1 Review the system and equipment requirements Verify that all phone system and UNIVERGE UM8500 server requirements have been met See Requirements on page 321 2 Program the phone system and extensions See Programming the phone system on page 323 3 Configure UNIVERGE UM8500 for the integration See Configuring UNIVERGE UM8500 for the integration on page 324 ...

Page 331: ...l Offers the main support for the SIP integration RFC 3264 An Offer Answer Model with the Session Description Protocol SDP Used by UM8500 for multimedia session initiations codec negotiation for both incoming and outgoing calls RFC 3265 Session Initiation Protocol SIP Specific Event Notification Used by UM8500 for message waiting indication MWI RFC 3515 The Session Initiation Protocol SIP Refer Me...

Page 332: ...rward to personal greeting When an incoming call is routed to an unanswered or busy extension the call is forwarded to the subscriber s voice mail The caller then hears the subscriber s personal greeting and can leave a message Caller ID UM8500 receives caller ID information from the phone system if available This information displays in the message s subject line in Microsoft Outlook or other des...

Page 333: ...STANDARD SIP INTEGRATION 323 Programming the phone system Use the phone system documentation to program the phone switch for the SIP integration This includes defining the voice mail port extensions ...

Page 334: ...der The VoipAdmin Tool appears 8 In the IP Protocol field select Standard SIP 9 Type the name or IP address of phone switch in the PBX Name or IP Address field 10 The server name can be left blank 11 Type the IP address of the SIP proxy in the SIP Proxy IP Address field 12 Select the Peer to Peer or User Authentication check box as follows Peer to Peer Select only if the port authentication does n...

Page 335: ...NTEGRATION 325 17 Go to System Ports and check the extensions of each port displayed in the Port Table section of the page Type the extension for each port The ports must appear in the same order as in VOIPAdmin Tool ...

Page 336: ...UNIVERGE UM8500 INTEGRATION GUIDE 326 ...

Page 337: ...egration overview 328 Integration steps 328 Requirements 328 Integration description 329 How the integration works 329 Integration features 329 Configuring UNIVERGE UM8500 for the integration 330 Programming the phone system 331 Toshiba CIX100 200 670 CTX 100 670 and StrataDK series ...

Page 338: ... Simplified Message Desk Interface SMDI integration require the following Phone system Toshiba DK280 or DK424 with an SMDI port installed The phone system SMDI port must be connected to a serial port COM1 is the default on the UM8500 server with an RS 232 serial cable The phone system voice messaging ports must be connected to the voice boards in the UM8500 server The phone system ready for the in...

Page 339: ...tegration features The Toshiba DK280 424 SMDI integration with UNIVERGE UM8500 provides the following features Call forward to personal greeting When an incoming call is routed to an unanswered or busy extension the call is forwarded to the subscriber s voice mail The caller then hears the subscriber s personal greeting and can leave a message Caller ID UM8500 receives caller ID information from t...

Page 340: ...abled 1 Click Start All Programs UNIVERGE UM8500 Edit Switch 2 If prompted for logon credentials type the administrator extension and password then click OK On a new install the logon credentials are Extension 99995 Password 12345 3 Confirm that the settings match those in the following table 4 If the settings are incorrect select the correct settings and click Update Voice Mail Now Phone system s...

Page 341: ...ystem 4 In Program 13 1 enter the lowest standard phone port connected to the voice messaging system 5 Set Program 31 LED 4 5 9 15 18 should be turned on 6 For Toshiba DK280 release 3 or higher and DK424 systems assign all phones connected to voice mail to the lowest standard phone port connected to the voice messaging system NOTE Always use an antistatic wrist strap or grounding device when handl...

Page 342: ...UNIVERGE UM8500 INTEGRATION GUIDE 332 ...

Page 343: ...333 In this integration A APPENDIX Shutting down and starting the messaging server Shutting down and starting UNIVERGE UM8500 334 To shut down the messaging system 334 To start the messaging system 334 ...

Page 344: ... select a shutdown option Wait until all calls are finished The messaging system shuts down after all calls are finished Send voice message before terminating all calls The messaging system interrupts calls in progress notifying users that calls are being disconnected Calls are disconnected then the server shuts down 3 Click Shut down On the messaging system server an X appears on the UM8500 icon ...

Page 345: ... start successfully two tones play and an X appears on the UM8500 icon in the taskbar notification area 4 If you are at the messaging system server press CTRL ALT DELETE then lock or log off Windows to prevent access by unauthorized users ...

Page 346: ...UNIVERGE UM8500 INTEGRATION GUIDE 336 ...

Page 347: ...337 In this integration B APPENDIX Testing the extensions Testing the extensions 338 What is needed for the test 338 Steps to test the extensions 338 ...

Page 348: ...hould hear the tone on the test phone Repeat this test for each type of station connected to the phone system for example analog feature set or operator 4 Confirm that the test phone can access outside lines Dial a number outside of the phone system from the test phone You should reach the number 5 Confirm that the phone system generates rings on the test extension From a station phone dial the ex...

Page 349: ...339 In this integration C APPENDIX Learning the phone system tones Learning phone system tones 340 Troubleshooting the Learn Tones utility 341 ...

Page 350: ...en you want the primary port to call a specified extension rather than a helper port You will be prompted to answer the extension and busy it You also use manual mode when some aspect of the phone system programming such as forwarding when a line is busy conflicts with the tone learning process 8 Type 1000 in the Delay between calls box 9 Type 25 in the Deviation threshold box Values outside the D...

Page 351: ...enerating a tone for a sufficient length of time To adjust the length of the tone that Learn Tones expects in the Learn Tones window change the number in the Frames column For continuous tones one sample is one second for tones with cadence one sample is one cycle The process might also fail if the first few seconds of the tone varies from the rest of the tone To accommodate this situation in the ...

Page 352: ...UNIVERGE UM8500 INTEGRATION GUIDE 342 ...

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