51
Note:
The ACD LOG IN/LOG OUT key lights.
Display before Agent login
Display after Agent login
Multiple AIC Agent Log In
To log in:
1. Press the
ACD LOG IN/LOG OUT
key (Service
Code 752: *10).
- OR –
Press the
Speaker
key and dial the
AIC Log In
service code -not assigned at default.
2. Dial
0
to cancel the log out option.
3. Dial the
Agent Identity Code
(AIC) (up to four
digits).
Note:
The ACD LOG IN/LOG OUT key lights.
4. Repeat steps 3 and 4, if more log ins are required.
To log out (for single or multiple agent AIC log In):
Note:
All AIC log in become logged out.
1. Press the
ACD LOG IN/LOG OUT
key (Service
Code 752: *10) + 1 to accept.
2. Press the
Speaker
key and dial the
AIC Log In
service code – not assigned at default.
Note:
The ACD LOG IN/LOG OUT key goes out.
Rest Mode
To set the manual Rest Mode:
1. From an idle state, press the
ACD Rest Mode
key
(Service Code 752: *13).
Note:
The ACD Rest Mode key lights. If the Rest Mode
key is pressed while the agent is on an active call,
the key will flash until the agent hangs up.
Note:
This operation is not available for the System
Supervisor.
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Summary of Contents for Univerge SV8100 DT310
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Page 13: ...5 1 DT330 DT730 DESI Less 8 Button without LCD ...
Page 34: ...26 This page is for your notes ...
Page 66: ...58 This page is for your notes ...
Page 70: ...62 STEP 5 The following is an example when NAME GRP NUM and MEM are selected as a search ...
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Page 78: ...NEC Corporation of America October 2012 DT310 DT330 DT710 DT730 User Guide ...