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4. Dial
*
.
-OR-
5. Dial the number you want to call.
Note:
If you hear “stutter” dial tone after dial
the number, ARS is requesting that you
enter an Automatic Route Selection
Authorization Code.
AUTOMATIC CALL DISTRIBUTION
(ACD)
Agent Log In
To log in:
1. Press the
ACD LOG IN/LOG OUT
key (Service
Code 752: *10).
-OR-
Press the
Speaker
key and dial the Log In Service
Code (Default *5).
2. Dial the log in code (up to 20 digits).
Note:
This step is not required if the ID code is
disabled.
AIC Agent Log In
To log in:
1. Press the
ACD LOG IN/LOG OUT
key (Service
Code 752: *10).
-OR-
Press the
Speaker
key and dial the
AIC Log In
service code – not assigned at default.
2. Dial the log in code (up to 20 digits).
Note:
This step is not required if the ID code is
disabled.
3. Dial the
Agent Identity Code
(AIC – up to four
digits).
12345678 STA 12345678
WAIT ACD LOGIN G:01
List Dir ICM Prog
12345678 STA 12345678
Group G:01
(1:Yes; 0:No)
ACD LOGOUT?
Input AIC
List Dir ICM Prog
Display before Agent login
Display after Agent login
Agent Log Out display
Summary of Contents for Univerge SV8100 DT310
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Page 13: ...5 1 DT330 DT730 DESI Less 8 Button without LCD ...
Page 34: ...26 This page is for your notes ...
Page 66: ...58 This page is for your notes ...
Page 70: ...62 STEP 5 The following is an example when NAME GRP NUM and MEM are selected as a search ...
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Page 78: ...NEC Corporation of America October 2012 DT310 DT330 DT710 DT730 User Guide ...