NEC EXP320K, User Manual

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Troubleshooting 6-3
TROUBLESHOOTING
This section describes what you should do when a trouble occurs in the product.
Problems with NEC EXPRESSBUILDER
When the NEC Express5800/ft series cannot be booted from the NEC EXPRESSBUILDER DVD,
check the following:

Did you set the NEC EXPRESSBUILDER DVD during POST and restart the server?

If you do not set the NEC EXPRESSBUILDER DVD during POST and restart the server,
an error message will appear or the OS will boot.

Is BIOS setup correct?

The boot device order may be specified with the BIOS setup utility of the server. Use the
BIOS setup utility to change the boot device order so that the optical disk drive boots first.
<Menu to be checked: [Boot]>
When an error occurs while the NEC EXPRESSBUILDER is in progress, the following message
appears. After this message appears, check the error and take the appropriate corrective action according
to the error codes listed in the table below.
Message Cause and Remedy
This machine is not supported. This NEC EXPRESSBUILDER version is not
designed for this server. Execute the NEC
EXPRESSBUILDER on the compliant server.
NvRAM access error An access to the nonvolatile memory (NvRAM) is not
acceptable.
Hard disk access error The hard disk is not connected or it is failed.
Check whether the hard disk is correctly connected.
The system-specific information does not
exist on the baseboard.
Please restore the backup data or write the
data by using [System Information
Management] of the Off-line Maintenance
Utility. Only the authorized personnel are
allowed to do this operation. This message is displayed when NEC
EXPRESSBUILDER cannot find device specific
information due to the replacement of a motherboard,
etc. Contact your maintenance service company.
An error message will also be displayed when an error was detected during system diagnosis. Take a
note or print the error message displayed, and contact your sales agent.