NEC ElectraElite IPK, General Description Manual

Page: 63 / 151

Electra Elite IPK Document Revision 4
General Description Manual 2 - 9
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A-19
AUTOMATIC CALLBACK
After receiving a call waiting tone from a busy station, a user can set
Automatic Callback when allowed in Class of Service (Station). When both
stations are idle, the system signals the Automatic Callback originator first
and, after the originator answers, signals the other station.
A-20
AUTOMATIC CALL DISTRIBUTION
Automatic Call Distribution (ACD) forwards any incoming trunk call (DIT,
ANA, DID, or CO Ring Transfer) to a selected ACD Group of Agents. An
incoming call is distributed to the ACD Group Agent that has been idle the
longest. The ACD feature has four distinct parts: Call Distribution, Agents
and Supervisor Function, Status screens and Management Information
System (MIS) reports, and Delay Announcement.
A Real Time Display (RTD) feature (R1500 or higher) has been added that
provides real time queue and agent information to the agent desktop and
serves as a cost effective alternative to expensive wall displays. Text
messages can be sent to agents or groups of agents. Elite Stat Plus
Software Suite V 1.1.1 or higher is required to support RTD.
When 5-, 6-, or 7-digit station numbers are used (R2000 or higher), this
feature is unavailable.
A-21
AUTOMATIC DAY/NIGHT MODE SWITCHING
Automatic Day/Night Mode switching programs the system to switch
automatically in or out of the Night Mode at a programmed time. This
eliminates the daily need to manually set/reset the Night Mode. After a
programmed time, the system automatically switches back to Day Mode.
A-22
AUTOMATIC HOLD
Automatic Hold works when an Attendant at an Attendant Add-On Console
presses a DSS key programmed for station or page access during an outside
call or when a Multiline Terminal user, engaged in an outside call, presses a
Feature Access key or One-Touch key programmed for Direct Station
Selection or Direct Paging Access. This feature reduces the risk of
accidentally disconnecting a call and simplifies access to various features by
reducing the required operational steps.