Section 3: Features
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Section 3: Features
DS1000/2000 Product Description
An extension user can leave a Callback at many extensions simultaneously. The system processes
the Callbacks as the extensions become free. In addition, many extensions can leave a Callback at
the same extension. The system processes these Callbacks on a first-in/first-out (FIFO) basis.
If an extension user leaves a Callback request and then fails to answer within four rings, the system
cancels the Callback.
Feature Quick Steps
To place a Callback:
1.
Call busy ext Dial 2 and hang up.
Stay on the line without hanging up if you want to Camp-On instead.
2.
Lift handset to answer when Callback calls you back.
3.
Speak to your co-worker when call goes through.
Caller ID
Availability: Requires DS2000 U Slot (02.nn.nn) or DS1000.
Caller ID allows a display keyset to show an incoming caller’s
telephone number (called Directory Number or DN) and
optional name. Caller ID supports the telco’s Called Number
Identification (CNI) and Called Number Delivery (CND) ser-
vice, when available. These services provide the Caller ID information (i.e. messages) between the
first and second ring burst of an incoming call.
Caller ID provides the following features:
Single and Multiple Message Format Compatibility
There are two types of Caller ID message formats currently available: Single Data Message Format
(SDMF) and Multiple Data Message Format (MDMF). With Single Message Data Format, the telco
sends only the caller’s phone number (DN). The DN is up to 10 digits long. In Multiple Data Mes-
sage Format, the telco sends the DN and the caller’s name. The DN for this format is also up to 15
digits long and the name provided consists of up to 15 ASCII characters. If no DN is received, no
number or error message displays.
Caller ID on the SMDR Report
Caller ID data prints on the SMDR report. SDMF prints a single line which shows just the incom-
ing number. MDMF records print on two lines, with the first line showing the number and the sec-
ond line showing the name. Unlike the telephone display, the SMDR report can show the entire 15
digits in the DN, if required.
Following is a sample SMDR report showing Caller ID data. The first two lines of the report show
a complete MDMF record with both the caller’s number and name. The last two lines of the report
show two Caller ID error messages: Private Number and Out of Area. the “IN” in the type column
indicates that the records shown are for incoming calls. If no DN is received, no number or error
message displays.
Caller ID automatically
displays the phone number
and optional name for
incoming trunk calls.
