Section 3: Features
DS1000/2000 Product Description
Section 3: Features
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The system allows the following types of transfers:
●
Screened Transfer
The transferring user announces the call to the destination before hanging up.
●
Unscreened Transfer
The transferring party extends the call without an announcement.
The system cannot Transfer Intercom calls.
Feature Quick Steps
To Transfer your call:
1.
Do not hang up + Press
ICM
.
You can press your Call Coverage or Hotline key instead of
ICM
.
2.
Dial your co-worker’s extension, press a DSS key, dial a Ring Group master number, or dial a
UCD Hunting group master number.
3.
Announce call to make a Screened Transfer., hang up to send the call through Unscreened.
To Transfer your call to a co-worker’s mailbox:
1.
Do not hang up + Press
ICM
.
You can press your Call Coverage or Hotline key instead of
ICM
.
2.
Dial your co-worker’s ext Press
MW
+ Hang up.
Trunk Group Routing
Availability: All versions.
With Trunk Group Routing enabled, an extension user can just
press
ICM
and dial 9 to place a trunk call. Trunk Group Routing automatically selects the first avail-
able trunk in the extension’s programmed “dial 9” trunk group. This simplifies placing calls in sys-
tems that have a lot of trunks for outgoing calls. Rather than press one of many line keys, the user
just dials 9 instead.
Feature Quick Steps
To place a call over a trunk group:
1.
Lift h Press
ICM
+ Dial 9 + Dial outside number.
Trunk (Line) Queuing / Trunk Callback
Trunk Queuing
Availability: All versions.
Trunk Queueing permits an extension user to queue (wait in line)
off hook for a busy trunk or trunk group to become free. The sys-
tem connects the queued extension as soon as the trunk is avail-
able. The user does not have to manually retry the trunk later.
•
DS2000 U Slot (02.nn.nn) and DS1000 allow all extension
users to dial 9 for an outside line by default.
Dial a single code to place a
call over the first available
trunk in a trunk group.
When all trunks are busy,
Trunk Queuing lets a user
wait in line for a trunk to
become free.
