Section 3: Features
DS1000/2000 Product Description
Section 3: Features
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Voice Over
Availability: All versions.
Voice Over lets a user get through to a keyset extension user
busy on a handset call. With Voice Over, the busy keyset exten-
sion user hears an alert tone followed by the voice of the inter-
rupting party. The keyset extension user can respond to the
interrupting party without being heard by the original caller. If desired, the keyset extension user
can easily switch between their original caller and the interrupting co-worker. The original caller
and the interrupting party can never hear each other’s conversation.
Voice Over could help a lawyer, for example, waiting for an urgent call. While on a call with
another client, the lawyer’s paralegal could announce the urgent call as soon as it comes in. The
lawyer could then give the paralegal instructions on how to handle the situation — all without the
original client hearing the conversation.
Either a keyset or SLT can initiate a Voice Over, but only a keyset can receive a Voice Over.
Voice Over uses a system Conference circuit. The following table shows the system’s Conference
capacities:
The system’s 32 Conference circuits are dynamically allocated as users request them.
Feature Quick Steps
To initiate a Voice Over to a busy extension:
1.
Dial
9
.
To respond to a Voice Over alert tone to your extension:
1.
Press and hold
MIC
.
Release MIC to talk to your initial caller.
Description
Capacity
Conference circuits
32
Maximum simultaneous users in Conference
(total of all Conferences system-wide)
32
Maximum simultaneous conferences
8
Maximum parties in any one Conference
(trunks and/or extensions)
8
Get through to a co-worker
busy on a handset call —
without interrupting their
call.