4-2 Maintenance and Troubleshooting
This section provides information on maintaining and troubleshooting the
Direction SP E-Series computers. The following table provides the NEC CSD
service telephone numbers. Also included in this section are the error beep code
descriptions and a procedure for replacing the CMOS battery.
NEC CSD Service and Information Telephone Numbers
Service
Telephone Number
To contact the NEC CSD Direction Technical
Support Center (TSC):
In the U.S., call 1 (888) 632-2678
To order spare parts:
In the U.S., call 1 (800) 233-6321
In Canada, call 1 (800) 727-2787
To contact Customer Service about service and
contract warranty issues:
Call 1 (888) 632-9128
To log onto the NEC CSD Electronic Bulletin Board
System (BBS) to download drivers and the latest
BIOS for ROM flashing:
Call 1 (978) 635-4706
For information about NEC CSD products, call
FaxFlash
SM
(use the automated service to have the
latest Technical Information Bulletins sent to your
fax machine 24 hours a day):
In the U.S., call 1 (888) 329-0088
call 1 (888) FAX-0088
Outside the U.S., call 1 (978) 635-6090
To send technical questions over email:
To fax technical questions to customer support:
In the U.S., fax 1 (978) 635-4666
To access the NEC CSD website:
www.necnow.com
To access the NEC CSD FTP site:
ftp.neccsdeast.com
To purchase a new system through NEC NOW, or
to obtain sales literature:
Call 1 (888) 8NEC-NOW
Maintenance
This subsection contains general information for cleaning and checking the
system, keyboard, and monitor.
The system, keyboard, and monitor require cleaning and checking at least once a
year, and more often if operating in a dusty environment. No other scheduled
maintenance or lubrication is required.
!
WARNING
Unplug all power cords before performing any maintenance.
Voltage is present inside the system and monitor even after
the power button is off. All voltage is removed only when the
power cord is unplugged.