Dell OptiPlex 5480 All-in-One Service Manual Download

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OptiPlex 5480 All-in-One

Service Manual

Regulatory Model: W26C
Regulatory Type: W26C001/W26C002

May 2020
Rev. A00

Summary of Contents for OptiPlex 5480 All-in-One

Page 1: ...OptiPlex 5480 All in One Service Manual Regulatory Model W26C Regulatory Type W26C001 W26C002 May 2020 Rev A00 ...

Page 2: ...ential damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2020 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ... Installing the cable cover 21 Back cover 22 Removing the back cover 22 Installing the back cover 24 Hard drive 25 Removing the hard drive 25 Installing the hard drive 26 Memory modules 27 Removing the memory modules 27 Installing the memory modules 28 System board shield 29 Removing the system board shield 29 Installing the system board shield 30 Solid state drive 31 Removing the M 2 2230 solid s...

Page 4: ...ving the processor 56 Installing the processor 57 Rear I O bracket 59 Removing the rear I O bracket 59 Installing the rear I O bracket 60 System board 62 Removing the system board 62 Installing the system board 66 Speakers 68 Removing the speakers 68 Installing the speakers 69 Power button board 70 Removing the power button board 70 Installing the power button board 71 Microphones 72 Removing the ...

Page 5: ...password 96 Assigning a system setup password 97 Deleting or changing an existing system setup password 97 5 Troubleshooting 98 Dell SupportAssist Pre boot System Performance Check diagnostics 98 Running the SupportAssist Pre Boot System Performance Check 98 Display built in self test 98 Diagnostics 99 Recovering the operating system 100 Flashing BIOS USB key 100 Flashing the BIOS 100 WiFi power c...

Page 6: ...pped with the product or at www dell com regulatory_compliance CAUTION Before touching anything inside your computer ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components CAU...

Page 7: ... memory integrity intermittent memory errors etc The more difficult type of damage to recognize and troubleshoot is the intermittent also called latent or walking wounded failure Perform the following steps to prevent ESD damage Use a wired ESD wrist strap that is properly grounded The use of wireless anti static straps is no longer allowed they do not provide adequate protection Touching the chas...

Page 8: ...hould be folded over and taped shut and all the same foam packing material should be used in the original box that the new part arrived in ESD sensitive devices should be removed from packaging only at an ESD protected work surface and parts should never be placed on top of the ESD bag because only the inside of the bag is shielded Always place parts in your hand on the ESD mat in the system or in...

Page 9: ...moved before working on your computer 3 Replace any media cards discs or any other parts that you removed before working on your computer 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer Safety instructions 9 ...

Page 10: ... sink Processor Rear I O bracket System board Speakers Power button board Microphones Side I O board Audio board Antenna modules Display panel Middle frame Recommended tools The procedures in this document may require the following tools Phillips screwdriver 1 Plastic scribe Screw list NOTE When removing screws from a component it is recommended to note the screw type the quantity of screws and th...

Page 11: ...M 2 2230 solid state drive M2x2 5 1 M 2 2280 solid state drive Intel Optane memory M2x2 5 1 System fan M3x5 3 Wireless card shield M2x2 5 2 Wireless card M2x2 5 1 Camera assembly M3x5 2 Camera door M3x5 2 Heat sink UMA Captive screws 5 Heat sink Discrete Captive screws 9 Power supply unit PSU M3x5 2 PSU fan M3x5 2 Rear I O bracket M3x5 4 System board M3x5 9 Speakers M3 4 7 1xZN 6 Removing and inst...

Page 12: ...x5 17 Audio board M3x5 1 Stand Removing the fixed stand Prerequisites 1 Follow the procedure in Before working inside your computer NOTE When servicing the system place it on an elevated clean and flat surface Dell recommends removing the stand to avoid accidental damage to the system display during servicing About this task The following image provides a visual representation of the fixed stand r...

Page 13: ...ard to lift the stand off the back cover Installing the fixed stand Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image provides a visual representation of the fixed stand installation procedure Removing and installing components 13 ...

Page 14: ...equisites 1 Follow the procedure in Before working inside your computer CAUTION When servicing the system place it on an elevated clean and flat surface Dell recommends removing the stand to avoid accidental damage to the system display during servicing About this task The following image indicates the articulating stand and provides a visual representation of the removal procedure 14 Removing and...

Page 15: ...Steps 1 Press and slide the release button up Removing and installing components 15 ...

Page 16: ...he bottom cover and pull it out Installing the articulating stand Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the articulating stand and provides a visual representation of the installation procedure 16 Removing and installing components ...

Page 17: ...d Prerequisites NOTE Follow the same procedure to remove the Height Adjustable Stand with Optical Disk Drive 1 Follow the procedure in Before working inside your computer CAUTION When servicing the system place it on an elevated clean and flat surface Dell recommends removing the stand to avoid accidental damage to the system display during servicing About this task The following image provides a ...

Page 18: ...ght adjustable stand Prerequisites If you are replacing a component remove the existing component before performing the installation procedure NOTE Follow the same procedure to install the Height Adjustable Stand with Optical Disk Drive About this task The following image provides a visual representation of the height adjustable stand installation procedure 18 Removing and installing components ...

Page 19: ...over Prerequisites 1 Follow the procedure in Before working inside your computer CAUTION When servicing the system place it on an elevated clean and flat surface It is recommended to remove the stand to avoid accidental damage to the system display during servicing 2 Remove the stand About this task The following image provides a visual representation of the cable cover removal procedure Removing ...

Page 20: ...route the power cable from the slots on the cable cover 2 Remove the screw M3x9 that secures the cable cover to the bottom cover 3 Lift the cable cover from the bottom cover 20 Removing and installing components ...

Page 21: ...are replacing a component remove the existing component before performing the installation procedure About this task The following image provides a visual representation of the cable cover installation procedure Removing and installing components 21 ...

Page 22: ...our computer Back cover Removing the back cover Prerequisites 1 Follow the procedure in Before working inside your computer CAUTION When servicing the system place it on an elevated clean and flat surface Dell recommends removing the stand to avoid accidental damage to the system display during servicing 2 Remove the stand 3 Remove the cable cover optional About this task The following image provi...

Page 23: ...k cover to release it from the latch on the system board shield 2 Slide the back cover up to release the tabs on the cover from the slots on the middle frame 3 Lift the back cover up and remove it from the system Removing and installing components 23 ...

Page 24: ...are replacing a component remove the existing component before performing the installation procedure About this task The following image provides a visual representation of the back cover installation procedure 24 Removing and installing components ...

Page 25: ...ble cover optional 2 Install the stand 3 Follow the procedure in After working inside your computer Hard drive Removing the hard drive Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the stand 3 Remove the cable cover optional 4 Remove the back cover About this task The following image indicates the location of the hard drive and provides a visual representatio...

Page 26: ...om its slots on the hard drive 4 Remove the hard drive from the hard drive bracket Installing the hard drive Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the hard drive and provides a visual representation of the installation procedure 26 Removing and installin...

Page 27: ...xt steps 1 Install the cable cover optional 2 Install the back cover 3 Install the stand 4 Follow the procedure in After working inside your computer Memory modules Removing the memory modules Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the stand 3 Remove the cable cover optional 4 Remove the back cover About this task The following image indicates the loca...

Page 28: ...rom the memory module slot NOTE Repeat step 2 and 3 if there are two memory modules Installing the memory modules Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the memory module and provides a visual representation of the installation procedure 28 Removing and i...

Page 29: ... the tabs on the DIMM door with the slots on the system board shield and snap it into place NOTE Repeat step 1 and 2 if there are two memory modules Next steps 1 Install the back cover 2 Install the cable cover optional 3 Install the stand 4 Follow the procedure in After working inside your computer System board shield Removing the system board shield Prerequisites 1 Follow the procedure in Before...

Page 30: ...isplay assembly base 2 Lift the system board shield off the display assembly base Installing the system board shield Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the system board shield and provides a visual representation of the installation procedure 30 Remov...

Page 31: ...stall the back cover 2 Install the cable cover optional 3 Install the stand 4 Follow the procedure in After working inside your computer Solid state drive Removing the M 2 2230 solid state drive Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the stand 3 Remove the cable cover optional 4 Remove the back cover 5 Remove the system board shield Removing and instal...

Page 32: ... the M 2 card slot on the system board Installing the M 2 2230 solid state drive Prerequisites CAUTION Solid state drives are fragile Exercise care when handling the solid state drive If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the solid state drive and provides a visual re...

Page 33: ...er optional 4 Install the stand 5 Follow the procedure in After working inside your computer Removing the M 2 2280 solid state drive Intel Optane memory module Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the stand 3 Remove the cable cover optional 4 Remove the back cover 5 Remove the system board shield About this task The following image indicates the loca...

Page 34: ...Optane memory module Prerequisites CAUTION Solid state drives are fragile Exercise care when handling the solid state drive If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the solid state drive and provides a visual representation of the installation procedure 34 Removing and i...

Page 35: ...ver 3 Install the cable cover optional 4 Install the stand 5 Follow the procedure in After working inside your computer System fan Removing the fan Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the stand 3 Remove the cable cover optional 4 Remove the back cover 5 Remove the system board shield About this task The following image indicates the location of the ...

Page 36: ...an along with its cable off the display assembly base Installing the fan Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the fan and provides a visual representation of the installation procedure 36 Removing and installing components ...

Page 37: ...computer Coin cell battery Removing the coin cell battery Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the stand 3 Remove the cable cover optional 4 Remove the back cover 5 Remove the system board shield NOTE Removing the coin cell battery resets the CMOS and BIOS settings to default and results in data lose It is recommended that you note the CMOS and BIOS ...

Page 38: ... the coin cell battery holder Installing the coin cell battery Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the coin cell battery and provides a visual representation of the installation procedure 38 Removing and installing components ...

Page 39: ...ll the stand 5 Follow the procedure in After working inside your computer Wireless card Removing the wireless card Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the stand 3 Remove the cable cover optional 4 Remove the back cover 5 Remove the system board shield About this task The following image indicates the location of the wireless card and provides a visu...

Page 40: ...ff the wireless card 6 Disconnect the antenna cables from the wireless card 7 Slide and remove the wireless card from the wireless card slot Installing the wireless card Prerequisites If you are replacing a component remove the existing component before performing the installation procedure NOTE To avoid damage to the wireless card route the antenna cables accurately About this task The following ...

Page 41: ...wireless card at an angle into the wireless card slot 5 Replace the screw M2x4 to secure the wireless card bracket to the wireless card 6 Align and place the wireless card shield on the system board and wireless card 7 Replace the two screws M2x4 to secure the wireless card shield to the system board 8 Route the antenna cables through the routing guides on the wireless card shield Next steps 1 Ins...

Page 42: ...k cover 5 Remove the system board shield About this task The following image indicates the location of the camera assembly and provides a visual representation of the removal procedure Steps 1 Remove the two screws M3x5 that secure the camera assembly door to the display assembly base 2 Disconnect the camera cable from the connector on the system board 42 Removing and installing components ...

Page 43: ...lowing image indicates the location of the camera and provides a visual representation of the installation procedure Steps 1 Slide the camera assembly on the middle frame and align the screw holes on the camera assembly with the screw holes on the middle frame 2 Replace the two screws M3x5 to secure the camera assembly to the middle frame 3 Route the camera cable through the routing guides on the ...

Page 44: ...over Removing the bottom cover Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the stand 3 Remove the cable cover optional 4 Remove the back cover 5 Remove the system board shield About this task The following image indicates the location of the bottom cover and provides a visual representation of the removal procedure Steps 1 Remove the four screws M3x5 that s...

Page 45: ...ver and provides a visual representation of the installation procedure Steps 1 Align the screw holes on the bottom cover with the screw holes on the display assembly base 2 Replace the four screws M3x5 to secure the bottom cover to the display assembly base Next steps 1 Install the system board shield 2 Install the back cover 3 Install the cable cover optional 4 Install the stand 5 Follow the proc...

Page 46: ... working inside your computer 2 Remove the stand 3 Remove the cable cover optional 4 Remove the back cover 5 Remove the system board shield 6 Remove the bottom cover About this task The following image provides a visual representation of the PSU removal procedure 46 Removing and installing components ...

Page 47: ...Removing and installing components 47 ...

Page 48: ...r supply cable from the connector on the system board 5 Remove the screw M3x5 that secures the PSU to the display assembly base 6 Lift the PSU out of the system Installing the power supply unit PSU Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image provides a visual representation of the PSU ...

Page 49: ...Removing and installing components 49 ...

Page 50: ...e the power supply socket to the rear I O bracket Next steps 1 Install the bottom cover 2 Install the system board shield 3 Install the back cover 4 Install the cable cover optional 5 Install the stand 6 Follow the procedure in After working inside your computer Power supply fan Removing the PSU fan Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the stand 3 Re...

Page 51: ...splay assembly base 4 Lift the PSU fan from the display assembly base Installing the PSU fan Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the PSU fan and provides a visual representation of the installation procedure Removing and installing components 51 ...

Page 52: ...oard shield 3 Install the back cover 4 Install the cable cover optional 5 Install the stand 6 Follow the procedure in After working inside your computer Heat sink Removing the heat sink UMA Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the stand 3 Remove the cable cover optional 4 Remove the back cover 5 Remove the system board shield 6 Remove the system fan ...

Page 53: ...at sink UMA Prerequisites If you are replacing a component remove the existing component before performing the installation procedure NOTE If either the system board or the heat sink is replaced use the thermal pad paste provided in the kit to ensure that thermal conductivity is achieved About this task The following image indicates the location of the heat sink and provides a visual representatio...

Page 54: ...eps 1 Install the system fan 2 Install the system board shield 3 Install the back cover 4 Install the cable cover optional 5 Install the stand 6 Follow the procedure in After working inside your computer Removing the heat sink discrete Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the stand 3 Remove the cable cover optional 4 Remove the back cover 5 Remove th...

Page 55: ...nk off the system board and display assembly base Installing the heat sink discrete Prerequisites If you are replacing a component remove the existing component before performing the installation procedure NOTE If either the system board or the heat sink is replaced use the thermal pad paste provided in the kit to ensure that thermal conductivity is achieved About this task The following image pro...

Page 56: ...se Next steps 1 Install the system fan 2 Install the system board shield 3 Install the back cover 4 Install the cable cover optional 5 Install the stand 6 Follow the procedure in After working inside your computer Processor Removing the processor Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the stand 3 Remove the cable cover optional 4 Remove the back cover ...

Page 57: ...pen the processor cover CAUTION When removing the processor do not touch any of the pins inside the socket or allow any objects to fall on the pins in the socket 3 Gently lift the processor from the processor socket Installing the processor Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image i...

Page 58: ...ly 2 Align the notches on the processor with the tabs on the processor socket and place the processor in the processor socket CAUTION Ensure that the processor cover notch is positioned underneath the alignment post 3 When the processor is fully seated in the socket pivot the release lever down and place it under the tab on the processor cover Next steps 1 Install the heat sink 2 Install the syste...

Page 59: ...er 2 Remove the stand 3 Remove the cable cover optional 4 Remove the back cover 5 Remove the system board shield 6 Remove the bottom cover About this task The following image indicates the location of the rear I O bracket and provides a visual representation of the removal procedure Removing and installing components 59 ...

Page 60: ...ws M3x5 that secure the rear I O bracket to the display assembly base 5 Lift the rear I O bracket off the display assembly base Installing the rear I O bracket Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the rear I O bracket and provides a visual representatio...

Page 61: ...Removing and installing components 61 ...

Page 62: ...rew M3x5 that secure the power supply socket to the rear I O bracket Next steps 1 Install the bottom cover 2 Install the system board shield 3 Install the back cover 4 Install the cable cover optional 5 Install the stand 6 Follow the procedure in After working inside your computer System board Removing the system board Prerequisites 1 Follow the procedure in Before working inside your computer NOT...

Page 63: ... Remove the M 2 2230 solid state drive 10 Remove the M 2 2280 solid state drive Intel Optane 11 Remove the heat sink 12 Remove the processor 13 Remove the coin cell 14 Remove the bottom cover 15 Remove the rear I O bracket About this task The following image indicates the connectors on your system board 1 Power supply unit PSU connector 2 Intrusion switch 3 Processor 4 Display back light cable con...

Page 64: ...nnector 18 Display cable connector 19 M 2 WLAN connector 20 PSU fan cable connector 21 Touch screen cable connector The following image indicates the location of system board and provides a visual representation of the removal procedure 64 Removing and installing components ...

Page 65: ... cable from the connector on the system board 2 Disconnect the touchscreen cable from the connector on the system board 3 Disconnect the system fan cable from the connector on the system board Removing and installing components 65 ...

Page 66: ...o the system board 14 Remove the nine screws M3x5 that secure the system board to the display assembly base 15 Lift and remove the system board from the display assembly base Installing the system board Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the connectors on your system...

Page 67: ...nnector 19 M 2 WLAN connector 20 PSU fan cable connector 21 Touch screen cable connector The following image indicates the location of system board and provides a visual representation of the installation procedure Removing and installing components 67 ...

Page 68: ...he system board 15 Connect the PSU cable to the system board Next steps 1 Install the rear I O bracket 2 Install the bottom cover 3 Install the coin cell 4 Install the processor 5 Install the heat sink 6 Install the M 2 2230 solid state drive Intel Optane 7 Install the M 2 2230 solid state drive 8 Install the hard drive 9 Install the wireless card 10 Install the memory module 11 Install the system...

Page 69: ...assembly base 3 Unroute the speaker cable from the routing guides on the display assembly base 4 Lift the speakers along with the cable off the display assembly base Installing the speakers Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the speakers and provides ...

Page 70: ...se and connect the speaker cable to the system board Next steps 1 Install the rear I O bracket 2 Install the bottom cover 3 Install the system board shield 4 Install the back cover 5 Install the cable cover optional 6 Install the stand 7 Follow the procedure in After working inside your computer Power button board Removing the power button board Prerequisites 1 Follow the procedure in Before worki...

Page 71: ...r on the system board 2 Unroute the power button board cable from the display assembly base 3 Remove the screw M3x5 that secures the power button board to the middle frame 4 Lift and remove the power button board with the cable off the middle frame Installing the power button board Prerequisites If you are replacing a component remove the existing component before performing the installation proce...

Page 72: ...kers 2 Install the rear I O bracket 3 Install the bottom cover 4 Install the system board shield 5 Install the back cover 6 Install the cable cover optional 7 Install the stand 8 Follow the procedure in After working inside your computer Microphones Removing the microphones Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the stand 3 Remove the cable cover optio...

Page 73: ...ve the two screws M2x2 5 that secure the microphone module 2 to the middle frame 3 Lift the microphone module 2 off the slots on the middle frame Installing the microphones Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the microphones and provides a visual repre...

Page 74: ...the system board Next steps 1 Install the speaker 2 Install the rear I O bracket 3 Install the bottom cover 4 Install the back cover 5 Install the cable cover optional 6 Install the stand 7 Follow the procedure in After working inside your computer Side I O board Removing the side I O board Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the stand 3 Remove the ...

Page 75: ...rd 3 Disconnect the SIO signal cable SIO power cable and audio board cable from the connector on the system board 4 Remove the SIO signal cable SIO power cable and audio board cable from the routing guides on the display assembly base 5 Remove the two screws M2 5x3 5 that secure the side I O board to the display assembly base 6 Lift and remove the side I O board with the cables off the display ass...

Page 76: ... the routing guides on the display assembly base 4 Connect the SIO signal cable SIO power cable and audio board cable to the system board 5 Align the screw holes on the side I O board shield with the screw holes on the display assembly base 6 Replace the two screws M3x5 to secure the side I O board shield to the display assembly base Next steps 1 Install the rear I O bracket 2 Install the bottom c...

Page 77: ...The following image indicates the location of the audio board and provides a visual representation of the removal procedure Steps 1 Disconnect the audio board cable from the connector on the system board 2 Remove the screw M3x5 that secure the audio board to the display assembly base 3 Lift and remove the audio board with the cable off the display assembly base Installing the audio board Prerequis...

Page 78: ...teps 1 Install the rear I O bracket 2 Install the hard drive 3 Install the bottom cover 4 Install the system board shield 5 Install the back cover 6 Install the cable cover optional 7 Install the stand 8 Follow the procedure in After working inside your computer Antenna modules Removing the antenna modules Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the sta...

Page 79: ... the two screws M2x2 5 that secure the antenna modules to the middle frame 3 Carefully peel the copper foil that secures the antenna cables to the middle frame 4 Lift the antenna modules off the middle frame Installing the antenna modules Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image pro...

Page 80: ...ugh the routing guides on the display assembly base Next steps 1 Install the side I O board 2 Install the speakers 3 Install the rear I O bracket 4 Install the system board 5 Install the bottom cover 6 Install the wireless card 7 Install the hard drive 8 Install the system board shield 9 Install the back cover 10 Install the cable cover optional 11 Install the stand 12 Follow the procedure in Afte...

Page 81: ...ck cover 5 Remove the system board shield 6 Remove the hard drive 7 Remove the bottom cover 8 Remove the rear I O bracket 9 Remove the speakers 10 Remove the camera assembly 11 Remove the system board 12 Remove the PSU 13 Remove the PSU fan About this task The following image provides a visual representation of the display panel removal procedure Removing and installing components 81 ...

Page 82: ...k light touch screen and display cable through the slots on the display assembly base 5 Lift the display panel up from the middle frame and display assembly base Installing the display panel Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the display panel and provides a visual r...

Page 83: ...the slots of the display assembly base 2 Route the display backlight touch screen and display cable through the slots on the display assembly base 3 Place the display assembly base on a clean and flat surface with the display panel facing down Removing and installing components 83 ...

Page 84: ...tional 12 Install the stand 13 Follow the procedure in After working inside your computer Middle frame Removing the middle frame Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the stand 3 Remove the cable cover optional 4 Remove the back cover 5 Remove the system board shield 6 Remove the hard drive 7 Remove the wireless card 8 Remove the bottom cover 9 Remove...

Page 85: ... 1 Remove the 17 screws M3x5 that secure the middle frame to the display assembly base 2 Remove the middle frame and lift the middle frame off the display assembly base Removing and installing components 85 ...

Page 86: ...cing a component remove the existing component before performing the installation procedure About this task The following image indicates the middle frame and provides a visual representation of the installation procedure 86 Removing and installing components ...

Page 87: ... I O board 4 Install the PSU fan 5 Install the PSU 6 Install the microphones 7 Install the power button board 8 Install the system board 9 Install the camera assembly 10 Install the speakers 11 Install the rear I O bracket 12 Install the bottom cover 13 Install the wireless card 14 Install the hard drive 15 Install the system board shield 16 Install the back cover 17 Install the cable cover option...

Page 88: ...your computer starts to download and install SupportAssist NOTE Review on screen instructions for browser specific instructions 8 Click View Drivers for My System 9 Click Download and Install to download and install all driver updates detected for your computer 10 Select a location to save the files 11 If prompted approve requests from User Account Control to make changes on the system 12 The appl...

Page 89: ...equence System setup options System and setup password BIOS overview The BIOS manages data flow between the computer s operating system and attached devices such as hard disk video adapter keyboard mouse and printer Entering BIOS setup program About this task Turn on or restart your computer and press F2 immediately Navigation keys NOTE For most of the System Setup options changes that you make ar...

Page 90: ...menu General System Information System Information BIOS Version Displays the BIOS version number Service Tag Displays the Service Tag of the computer Asset Tag Displays the Asset Tag of the computer Ownership Tag Displays the Ownership Tag of the computer Manufacture Date Displays the manufacture date of the computer Ownership Date Displays the ownership date of the computer Express Service Code D...

Page 91: ...ys the video BIOS version of the computer Video Memory Displays the video memory information of the computer Panel Type Displays the Panel Type of the computer Native Resolution Displays the native resolution of the computer Audio Controller Displays the audio controller information of the computer Wi Fi Device Displays the wireless device information of the computer Bluetooth Device Displays the ...

Page 92: ...Configuration Enable or disable rear USB configuration By default all the options are enabled USB PowerShare Enable or Disable USB PowerShare By default the Enable USB PowerShare option is not enabled Audio Enable or disable the integrated audio controller By default all the options are enabled OSD Button Management Disable OSD button Enable or disable OSD button By default the Disable OSD Buttons...

Page 93: ... optional Absolute Persistence Module service from Absolute Software By default the option is enabled Chassis Intrusion Enable or disable the chassis intrusion feature By default the option is not enabled OROM Keyboard Access Enable or disable OROM keyboard access By default the option is enabled Admin Setup Lockout Enable to prevent users from entering Setup when an Admin Password is set By defau...

Page 94: ...ault the option is enabled Table 9 System setup options Power Management menu Power Management AC Recovery Enables the system to turn on automatically when AC is inserted By default the Power Off option is enabled Enable Intel Speed Shift technology Enable disable Intel Speed Shift Technology support Setting this option to enable to allows the operating system to select the appropriate processor p...

Page 95: ... Table 11 System setup options Manageability menu Manageability Intel AMT Capability Enable or disable the Intel AMT capability By default the Restrict MEBx Access option is enabled USB Provision Enable or disable USB provision By default the option is disabled MEBx Hotkey Enable or disable the MEBx hotkey feature By default the option is disabled Table 12 System setup options Virtualization Suppo...

Page 96: ...m Resolution menu SupportAssist System Resolution Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System Resolution Console and for the Dell OS Recovery tool SupportAssist OS Recovery Enable or disable the boot flow for the SupportAssist OS Recovery tool when certain system errors By default the option is enabled BIOSConnect Enable or disable the cloud service OS upon ...

Page 97: ...Deleting or changing an existing system setup password Prerequisites Ensure that the Password Status is Unlocked in the System Setup before attempting to delete or change the existing System and Setup password You cannot delete or change an existing System or Setup password if the Password Status is Locked About this task To enter the System Setup press F2 immediately after a power on or reboot St...

Page 98: ...he computer terminal when the diagnostic tests are performed For more information see Resolve Hardware Issues With Built in and Online Diagnostics SupportAssist ePSA ePSA or PSA Error Codes Running the SupportAssist Pre Boot System Performance Check Steps 1 Turn on your computer 2 As the computer boots press the F12 key as the Dell logo appears 3 On the boot menu screen select the Diagnostics opti...

Page 99: ...on Failure Replace the system board 1 2 MBIST SPI flash Unrecoverable SPI flash failure Replace the system board 1 5 i Fuse Failure EC unable to program i Fuse Replace the system board 1 6 EC internal Failure Generic catch all for ungraceful EC code flow errors Disconnect all power source AC battery coin cell and press and hold the power button to drain flea power 2 1 Processor failure Run the Int...

Page 100: ... system It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating system It enables you to diagnose hardware issues repair your computer back up your files or restore your computer to its factory state You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operat...

Page 101: ...ccess the internet due to WiFi connectivity issues a WiFi power cycle procedure may be performed The following procedure provides the instructions on how to conduct a WiFi power cycle NOTE Some ISPs Internet Service Providers provide a modem router combo device Steps 1 Turn off your computer 2 Turn off the modem 3 Turn off the wireless router 4 Wait for 30 seconds 5 Turn on the wireless router 6 T...

Page 102: ...cations technical help blogs drivers software updates and so on www dell com support Dell knowledge base articles for a variety of computer concerns 1 Go to https www dell com support home app knowledgebase 2 Type the subject or keyword in the Search box 3 Click Search to retrieve the related articles Contacting Dell To contact Dell for sales technical support or customer service issues see www de...

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