Multi-Tech MultiModem ISDN MT128ISA-UV, User Manual

Page: 68 / 85

69
Chapter 4 - Troubleshooting
MT128ISA/PCI
Figure 4-1. The ISDN Log
START/STOP: Begins or ends data logging.
SAVE: Saves the entire log history contents to a file. This file can be e-mailed or printed and
faxed to our technical support center.
CLEAR: Clears the Log contents. You may want to save the data before erasing it.
PRINT: Sends the Log contents to the printer.
OPTION: The Options dialog box allows you to select specific line information for the ISDN D
channel, B channels and CAPI messages to include in the Log.
Enable Show statistic to display the bottom section of the log as shown in figure 4-2.
Information pertaining to the ISDN D channel is presented in a manner similar to that of a
protocol analyzer. The information for the ISDN B channels and CAPI is presented in Hex
format.
Figure 4-2. Options Dialog Box
CLOSE: Terminates the ISDN Log function.
ISDN Log Error Messages
You may encounter the following runtime problems:
1. “Cannot find CTL3D.DLL”. This message indicates that your Windows system does
not support 3D graphics. The ISDN 128K driver will continue to execute normally without
the 3D control graphic feature. You may contact your PC or system dealer to upgrade
your Windows system if you would like this feature.
2. “Irq Selftest Fail”. This message indicates the ISDN 128K VxD driver failed its IRQ
self-test. Check the IRQ values in System Resources by selecting
Start>Setting>Control Panel>System>Device Manager>ISDN card, ISDN PC
Adapter>Resource.
The PC system may have a non-PnP device using the same IRQ number as ISDN 128K
adapter. This error is common in systems that have ISA bus sound cards installed using