Moneris smartselect, Operating Manual

Page: 185 / 198

SmartSELECT Merchant Operating Manual v 2.0 175
Error Messages & Troubleshooting
J.5: PINPad Error Messages
MESSAGE SOLUTION
CARD PROBLEM
PROBLEM DE CARTE
The customer has swiped a card on the PINPad’s
Magnetic Stripe Reader (MSR) and the informa-
tion on the card’s magnetic stripe was not read
properly. Ask the customer to try swiping the card
again in a different manner, e.g. if they swiped it
down, swipe it up or more quickly or more slowly
or try the SmartSELECT’s MSR.
NO CREDIT CARD
SWIPE ON PINPAD
You or the customer has swiped a Credit Card on
the PINPad’s Magnetic Stripe Reader (MSR).
The terminal displays the prompt
No Credit Card
Swipe on PINPAD .
Swipe the Credit card on the terminal’s MSR to
continue the transaction
NOT COMPLETED
PLEASE RETRY
The customer has not responded to the prompts
on the PINPAD within the time limit. Press
Exit
on the SmartSELECT touch screen to return to
the Idle screen then retry the transaction.
The terminal displays the prompt
Declined--Retry
PINPAD Timeout .
If the customer presses
the
CANCEL button on the
PINPad before the Please
Wait for Message prompt
appears.
The CANCELLED prompt appears on the termi-
nal and the PINPad then they return to their Idle
prompts. Restart the transaction.
If the customer presses
the
CORR button on the
PINPad at any other PIN-
Pad prompt (before the
Please Wait for Message
prompt appears)
The previous prompt re-appears on the PINPad.
The customer enters the correct response to the
prompt and the transaction continues.
If the customer presses
the
CORR button on the
PINPad at the Transaction
Amount - OK? prompt
Re-enter the transaction amount on the terminal
and press
Enter then continue from the Transac-
tion Amount - OK? prompt on the PINPad.