Moneris smartselect, Operating Manual

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SmartSELECT Merchant Operating Manual v 2.0 161
AIR MILES Reward Program
I.2.2: Reward Refund
Use this transaction to remove AIR MILES reward points from an AIR MILES
cardholder’s account when they return items they have purchased at your location.
Note: The SmartSELECT must be logged on in order to process Refund
transactions.
From the Idle screen:
1. Press
Menu
. The
Financial Transactions
menu appears.
2. Select
Reward Refund
. The
Enter Clerk ID
prompt appears if the Clerk ID
prompt has been enabled.
3. Key in the Clerk ID and press
Enter
. The
Select Reward Program Store
prompt appears if both Store Types have been enabled.
4. Select the
Reward Program Store
type. The
Enter Reference Number
prompt appears if it has been enabled.
5. Key in the AIR MILES Reference Number (min. = 1, max. = 9999) and press
Enter
. The
Enter Refund Amount
prompt appears.
6. Key in the amount of the refund and press
Enter
. The
Enter Rewards
Refunded
prompt appears.
7. Key in the number of AIR MILES Reward points to be removed from the
cardholder’s AIR MILES account and press
Enter
. The
Enter Collector Card
prompt appears.
8. Swipe the customer’s AIR MILES Reward Card.
OR
a. Key in the card number and press
Enter
. The Select Receipt Language
prompt appears.
b. Select
English
or
French
to set the language in which the customer’s
receipt will be printed.
9. The terminal prints the Merchant copy of the receipt. The Host Response
screen appears indicating the Reward Refund amount.
10. When the transaction is completed, the Host Response screen is updated with
the
Approved
text and the
Keep Merchant Record
prompt. The
Next Copy
button appears.
11. Tear off the receipt and keep it for your records.
12. Press
Next Copy
. The Cardholder copy of the receipt is printed. The Host
Response screen is updated with the prompt
Provide Transaction Record
.
13. Tear off the receipt and give it to the customer.
14. Press
Exit
. The terminal returns to the Idle screen.