Moneris smartselect, Operating Manual

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SmartSELECT Merchant Operating Manual v 2.0 93
Appendix C: Tip Entry on PINPad Transactions
This appendix outlines the procedures for enabling Tip Entry and processing
transactions when Tip Entry has been enabled. If Tip Entry is enabled, the follow-
ing transactions require PINPad entry by the customer:
• Debit purchase
• Debit refund
• Debit purchase void
• Debit refund void
• Credit purchase
• Credit Pre-Auth
• Credit Advice
Credit refunds, Credit purchase voids and Credit refund voids do not require PIN-
Pad entry even if the original purchase included a tip keyed in on the PINPad.
You must have the PINSmart (also known as the eN-Crypt 1200) PINPad attached
to your terminal to process Tip Entry on PINPad transactions. If you have a PIN-
Pad II (also known as the eN-Crypt 150) PINPad attached to your terminal, the
Enable Tip Entry
list item on the
General Parameters
menu will be greyed out
and set to
No
. You will not be able to change this parameter.
Debit transactions involve the use of the cardholder’s Debit card. Each debit trans-
action requires a swipe of the debit card (on the terminal or the PINPad) and the
input of a Personal Identification Number (PIN) by the cardholder (on the PIN-
Pad). Therefore, the cardholder must be present for a Debit transaction to be pro-
cessed.
Note: For security reasons, please respect the cardholder’s privacy while they
enter their PIN on the PINPad.
Credit transactions involve the use of the cardholder’s Credit card. Each Credit
transaction requires a swipe of the card on the terminal, or manual entry of the
card number and expiry date. The cardholder does not need to be present for a
Credit transaction to be processed.
The following instructions all begin at the Idle screen. To access the Idle screen:
• from the Moneris Logo screen, press the
Moneris Solutions
button.
• from any other screen, press
Exit
until the Idle screen appears.
The following instructions are for a SmartSELECT with an
Enter Purchase
Amount
Idle screen and a PINSmart PINPad attached.