INNLINE IP Installation guide
Chapter 2: Mailboxes & other features
43
advertise that it is presently closed, and state the times that the establishment is
open.
Using this configuration requires that you record a new Main Menu prompt
(such as AGS1
)
, since the system doesn’t know how to advertise number 5 of the
menu. If you don’t record one, the system will skip prompt
ing option 5. The
option will not function until you record a Main Menu Prompt.
As a general rule, Guest Services that are displayed in brackets [ ] require you to
record a Main Menu prompt as well as recording additional prompts and
programming. After assigning a guest service that is enclosed in brackets, always
double-click on it to see what additional entries are required.
Guest Services that are displayed in parentheses can be customized further. After
assigning a guest service that is enclosed in parentheses, double-click it for
additional programming.
4. Press Enter or click OK to finish creating the Guest Services menu
.
5. Click the Service Classes option in the system tree and double-click the
Default service class icon.
6. Click the drop-down box next to AGS Menu and choose the menu you just
created. Next, click the check box to activate it. Click OK when you finish.
Automated attendants
InnLine IP
’s automated attendant can be
used to answer calls
6
for a property full
time, or on an operator overflow basis. Callers can enter the extension of their
choice, or press an “advertised” digit for a department
(e.g., reservations), sales, or a service (e.g., directions).
A schedule can be programmed to reflect day (open) or night (closed) hours.
A holiday greeting can also be added to override the usual greeting message for
that day.
Nine automated attendants are available in the system, each with its own
day/night schedule.
Only one of the nine attendants can be set as the “default” auto attendant.
The default auto attendant is where a caller sent to when the mailbox ID “AA” is
referenced, or if a staff mailbox user presses zero within their mailbox.
To access the Automated Attendant window:
1. Click the Do button of the InnLine IP main screen and then select Configure
System. In the next screen, click Automated Attendants in the system tree.
2. Double-click the Attendant 1 icon to open the following window.
6
PBX programming is required to direct outside calls to the InnLine IP system.