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Mitel Connected Guests InnLine IP Installation Manual Download Page 183

 

INNLINE IP Installation guide 

 

Chapter 4:  Add-on Features 

175 

 

Wake-up off-loading 

 

If this feature is enabled on the UniKey, guest wake-ups set through InnLine IP 

voice mail will be sent, or “off

-

loaded,” to the PBX to perform. If the wake

-up 

call cannot be off-loaded to the PBX, InnLine IP will take responsibility for 
delivering the wake-up call. 
When using this feature, we recommend that an announcement device be installed 

with the PBX to provide a wake-up message. The off-loading feature is supported 

for the following PBXs: 

•

 

Mitel MiVoice Business 

-

 

requires use of the Mitel Hotel/Motel Wakeup 

Port device interface. 

•

 

Avaya Blue (Nortel Meridian/Succession 1000) 

-

 

requires a connection to a 

TTY port, configured as a Background Terminal. 

•

 

Hitachi HCX 

-

 

requires passive connection to FOA IOC port.

 

For PBX programming details as they relate to wake-up off-loading, see the PBX 

Installation guide that came with your InnLine IP system. 

 

To revise wake-up call settings for guests, use the Wake-up Call Settings 
window described in Chapter 3. The fields in the wake-up Off-loading tab are 
illustrated and explained next. 

 

 

 

 

Summary of Contents for Connected Guests InnLine IP

Page 1: ...INSTALLATION GUIDE InnLine IP Voicemail...

Page 2: ...any means electronic or mechanical for any purpose without written permission from Mitel Networks Corporation TRADEMARKS The trademarks service marks logos and graphics collectively Trademarks appear...

Page 3: ...Adding administration mailboxes 26 Checking your maximum mailbox number size 28 Defining the guest services class 29 Prompt administration 32 Using InnLine IP s GUI to record prompts 32 Creating a Re...

Page 4: ...ference 81 System housekeeping 82 System backup 83 System languages 84 System atomic clock 85 System service log 86 System prompts 86 Alerts 86 SNMP alerts 87 System alerts 87 COM port assignments 87...

Page 5: ...gure PrivateLine settings 162 Step 2 Add a DID phone number for a guest 163 Step 3 Test the DID phone number routing 164 Step 4 Add the remaining DID phone numbers that guests will use 164 Step 5 Add...

Page 6: ...INNLINE IP Installation guide Introduction vi...

Page 7: ...installing the hardware you configure the software for the installation site InnLine IP is easy to modify for your own needs Chapter 2 explains what you can do Add mailboxes either one at a time or i...

Page 8: ...INNLINE IP Installation guide Introduction viii...

Page 9: ...s if necessary Device interfaces If you re a certified dealer or telephone technician you can use the instructions in this chapter to install the hardware of the InnLine IP voice messaging system You...

Page 10: ...at all the components are present With all systems you should find 1U server UPS uninterruptible power system AC Power cord UniKey PRO Mini Software key already connected to the system internally USB...

Page 11: ...on guide Chapter 1 Installation 3 Inspecting and installing hardware Before connecting InnLine IP to the phone system and electrical power check its components If all the components are present you ca...

Page 12: ...system Connect the AC power cord of the monitor to the UPS and turn on the VGA monitor The USB flash drive is already connected internally Connect the USB modem to the top right USB port on the back o...

Page 13: ...em The following sections explain how Note Voice mail functions are available when you are programming the system InnLine IP voice mail is a Windows based system Use the cursor to navigate through scr...

Page 14: ...on Watch the status bar at the bottom of the window for information as you pass the mouse pointer over certain items Adding general system information The first step in programming InnLine IP is to en...

Page 15: ...ields at the bottom of the window When you finish click the OK button to close the window and return to the System options screen as shown in the preceding illustration 3 Double click the Site Informa...

Page 16: ...een 5 Select the Tenant 1 option in the system tree and then double click the Tenant Information icon to fill in basic details about the tenant Use the window that appears to enter basic information a...

Page 17: ...move between fields Enter the same password in the Password and Verify Password fields Click OK when you finish Note Administrator passwords are not case sensitive 3 Click the Do button again and sel...

Page 18: ...rt interval Checking the voice ports The voice port integration type is pre programmed by Connected Guests before your system is shipped It s a good idea to verify that the correct port type was assig...

Page 19: ...own on the front of this manual 3 When you finish click OK to close the Wizard and save the settings to all ports Setting the MWI dial strings certain port types only If your Port Types window has an...

Page 20: ...dial strings in both the Indicator On and Indicator Off sections In the Dial string Prefix fields enter the digits that need to be dialed before the extension In the Dial string Suffix fields enter t...

Page 21: ...stems may use what is called hardware handshaking Contact the device manufacturer for more information if you need help with handshaking It is often helpful to use a RS232 MINI TESTER to check whether...

Page 22: ...interface In the next window choose different settings as needed For more details on these settings see Device interfaces in Chapter 3 To monitor an interface click the Do button in the InnLine IP ma...

Page 23: ...p mailboxes and other useful features You can set up mailboxes for guests staff the front desk and administrators After setting up mailboxes you can Add guest service classes which are groups of optio...

Page 24: ...reasing message playback speed and skipping backward to a previous new or saved message Staff users can also configure their mailboxes for Call or Pager notification See Staff mailboxes in Chapter 3 f...

Page 25: ...lers to be routed to different mailboxes or mailbox IDs based on the time of day or a specified date You could route a caller to a different mailbox for every day of the week by linking multiple time...

Page 26: ...unt group Prompts then guide the guest to choose a specific package The Connected Guests iCharge application is required for this feature to fully function Room Status mailbox This specialized mailbox...

Page 27: ...mailbox IDs are used such as in a Reference mailbox or a Next Mailbox field the caller is presented with the automated attendant you specify AA1 through AA9 If only AA is referenced the caller is pre...

Page 28: ...e 1 Click the Do button of the InnLine IP main screen and then select Configure System In the next screen click Guest in the system tree 2 Double click the New Mailbox icon as shown above 3 In the win...

Page 29: ...all the information you need to enter For information on what the other fields control and how to set them see Guest mailboxes in Chapter 3 4 Press Enter or click OK to finish creating the mailbox The...

Page 30: ...2 Move the hand pointer to an empty area near the mailbox icon and right click again This time choose Paste from the menu 3 In the window that appears enter the mailbox s extension number and press E...

Page 31: ...mailbox you want to delete and choose Delete from the menu 2 At the next prompt press Enter or click Yes to confirm the deletion If you need to delete all guest mailboxes and start over use the Delet...

Page 32: ...enter the staff extension number then press Enter or click OK The following window appears The extension number you entered appears in the Extension field For most users this is all the information y...

Page 33: ...us section Adding front desk mailboxes The following steps explain how to add new front desk mailboxes The procedure is basically the same as entering guest and staff mailboxes 1 Click the Do button o...

Page 34: ...he window 2000 in the illustration below For most users this is all the information you need to enter For information on what the other fields control and how to set them see Front desk mailboxes in C...

Page 35: ...he previous illustration 3 In the next window that appears enter the desired mailbox number then press Enter or click OK The Administration Mailbox window appears 4 If the mailbox has no associated ex...

Page 36: ...y If the number is smaller than necessary the system will be unable to detect mailboxes assigned higher numbers To check the maximum mailbox number size 1 Click the Do button of the InnLine IP main sc...

Page 37: ...rivateLine in Chapter 4 If you want all guests rooms to work the same there s no need to create more service classes You can use the Default service class for all guest mailboxes unless you have a ser...

Page 38: ...t blank the system default prompts will be used Either re enter the prompt letters entered in the Default service class which you can view by clicking the Default icon shown above or enter new letters...

Page 39: ...e the service class you just created If you did not create a service class leave the setting at Default 7 Press Enter or click OK to save the change Note If you use the Range Duplicate command with th...

Page 40: ...prompts You can use a telephone located near the system to record prompts Prompts that you can record have a field action button to the right of the prompt name as illustrated at left In the following...

Page 41: ...r the extension or telephone4 number you want the system to call By default the last voice port is used to dial out but you can enter a new Voice port number or change it by clicking the up and down a...

Page 42: ...a USB storage drive you can click the Load button to transfer the file from flash drive to the system Prompts must be recorded or converted using Dialogic OKI ADPCM format at 32 KPS kilobits per secon...

Page 43: ...er features 35 2 Double click the New Mailbox icon as shown in the following illustration 3 Select the Record Prompt option in the list and then press Enter or click OK 4 Enter the mailbox ID in the n...

Page 44: ...s a generic recording called RECNEW which plays an instructional prompt before taking the user to a record tone The Next Mailbox field allows you to send the mailbox user elsewhere after the prompt re...

Page 45: ...anslation Translations are useful when each guest room has two extensions but the guest can try to call voice mail from either extension You can add translations one at a time or in groups as explaine...

Page 46: ...s Enter or click OK to finish adding the translation Adding multiple translations 1 Open the Port Type window and click the Translations tab as explained in the previous section 2 Right click on the w...

Page 47: ...f the Port Type window right click on the translation you want to remove and select the Delete command from the resulting menu 2 At the resulting prompt press Enter or click Yes to delete the translat...

Page 48: ...y during message review The following section explains how to set up an automated guest service AGS menu For an explanation of each guest service see Guest services menus in Chapter 3 1 Click the Do b...

Page 49: ...e mouse Double click an Empty listing in the Guest Services menu and choose the guest service from the list in the next window The example in the following illustration shows a basic Guest Services se...

Page 50: ...g Double clicking on this service once assigned to the Guest Services menu will make the following window appear If the phone number to which you re connecting is a restaurant for example you should r...

Page 51: ...lt service class icon 6 Click the drop down box next to AGS Menu and choose the menu you just created Next click the check box to activate it Click OK when you finish Automated attendants InnLine IP s...

Page 52: ...ur own greeting or menu prompt see the Prompt administration section earlier in this chapter Automated attendant example In the following example you will build a three option auto attendant menu whic...

Page 53: ...1 Click the field action button next to AAGRTD in the Greeting Prompt field of the Automated Attendant window 2 In the next window click the Dial button Next enter the Dial extension number you want t...

Page 54: ...dentify mailboxes in the Key Mailbox fields with alphabetical characters as opposed to numeric ones Using alphabetical characters to identify mailboxes gives the installer or system administrator a be...

Page 55: ...u option in the Select New Mailbox Type window and then click OK 3 In the next window enter the word DIRECTIONS as the mailbox ID and then click OK The following window appears Now you need to write a...

Page 56: ...mailboxes in the three selections just advertised Again use alphabetical characters to identify the mailboxes Enter AIRPORT in the Key 1 Mailbox field and DOWNTOWN in the Key 2 Mailbox field Enter DIR...

Page 57: ...lect New Mailbox Type window and then click OK 3 In the next window enter AIRPORT as the mailbox ID and click OK 4 Enter a file name in the Prompt field and click the field action button to type the s...

Page 58: ...window appears 4 In the Extension field enter the number to which you want callers to transfer and click OK 5 Follow the immediately preceding steps 1 through 4 to create an Extension mailbox for SAL...

Page 59: ...taff and guests Parameters Description Default Connecting Hold Prompt This prompt is played to a caller when attempting to connect with a guest or staff member pre recorded music SCFHOLD GCFHOLD Forwa...

Page 60: ...service class will determine if AGS is enabled and which Menu 1 through 9 is in use 2 Find the guest service labeled Configure Call Forwarding and drag it to an available Empty button press 3 Next do...

Page 61: ...1 through 9 is in use Check the box labeled Call Forwarding The call forwarding prompts GCFINTRO and GCBUY will be offered to the guest as in automated guest services Step 4 Enable InnConnect for sele...

Page 62: ...ttings Step 5 Configure ports to perform outdial function for this feature When a caller chooses to reach a guest or staff members cellular phone another voice port is required to go off hook and dial...

Page 63: ...ce In order to bill for InnConnect calls the PBX s SMDR is required to flow through this interface before reaching the call accounting system This interface uses two COM ports even if you are running...

Page 64: ...e IP main screen and select View Print Report In the next screen select the type of report you want to print and then click the Continue button You may then proceed to print the report by clicking the...

Page 65: ...nstallation guide Chapter 2 Mailboxes other features 57 If the fax machine you want to send reports to is connected to a PBX station simply enter the station number in the Reports are faxed to field w...

Page 66: ...e 4 Click the Add button The report is added to the list of scheduled reports in the Report Settings window If you want to delete a scheduled report select it in the Report Settings window and then cl...

Page 67: ...ive Guest Report The Active Guest Report lists all active guest mailboxes A C T I V E G U E S T R E P O R T Tenant 1 05 17 2018 9 00a Lists all active guest mailboxes Active guest mailboxes are those...

Page 68: ...7 06 00 7103 05 17 09 00 21 NO ANSWER 1 05 17 09 00 7103 05 17 09 05 22 NO ANSWER 2 05 17 09 00 7103 05 17 09 10 21 NO ANSWER 3 05 17 09 00 P E N D I N G W A K E U P C A L L S When Mailbox Guest Attem...

Page 69: ...available Includes information about mailbox status guest name new and saved messages and whether any wake up calls are currently set Mailbox Status Guest Name New Saved Wake up Calls 7101 Checked In...

Page 70: ...formation about members and leaders of distribution lists The list group may be letters if PMS created or numbers if manually created Leaders are mailboxes that have message sending privileges for a l...

Page 71: ...vered to 225 from 202 05 17 09 25 Message 10202 deleted 05 17 09 32 Access of STAFF mailbox successful 05 17 09 46 Access of STAFF mailbox successful 05 17 11 24 Access of STAFF mailbox successful no...

Page 72: ...uest rooms M A I D S T A T U S R E P O R T Tenant 1 05 17 2018 9 25a Lists activity regarding the entering of guest room status codes by maids and inspectors as to the condition of the guest rooms H I...

Page 73: ...saved messages whether or not name N and greeting G recordings have been set time and date of last log in and whether or not the mailbox has been initialized for a new user Mailbox Staff Name Directo...

Page 74: ...M T D Duration Wake up 0 0 0 0 sec call Notification 0 39 111 60 sec call MWI Total Failed 0 0 0 0 0 0 0 0 sec call Wake up Set 0 0 0 0 sec call Wake up Cancel 0 0 0 0 sec call DID Route 1 1 11 7 sec...

Page 75: ...guide Chapter 2 Mailboxes other features 67 7 D A Y H O U R L Y C A L L V O L U M E C H A R T 0 21 43 64 86 FRI 12AM 05 11 3AM 6AM 9AM 12PM 3PM 6PM 9PM SAT 12AM 05 12 3AM 6AM 9AM 12PM 3PM 6PM 9PM SUN...

Page 76: ...INNLINE IP Installation guide Chapter 2 Mailboxes other features 68 12PM 3PM 6PM 9PM MON 12AM 05 14 3AM 6AM 9AM 12PM 3PM 6PM 9PM TUE 12AM 05 15 3AM 6AM 9AM 12PM 3PM 6PM 9PM...

Page 77: ...INNLINE IP Installation guide Chapter 2 Mailboxes other features 69 WED 12AM 05 16 3AM 6AM 9AM 12PM 3PM 6PM 9PM THU 12AM 05 17 3AM 6AM 9AM 12PM 3PM 6PM 9PM...

Page 78: ...sful 05 17 09 36 57 Voice message 10015 recorded for 400 by 403 digit max size 05 17 09 37 02 Voice message 10015 delivered to 400 from 403 05 17 09 37 14 Access of STAFF mailbox 400 failed passcode 1...

Page 79: ...NO ANSWER 1910 1016 1 11 05 16 05 00 28 COVER NO ANSWER 1910 1016 1 11 05 16 05 05 28 COVER NO ANSWER 1911 1016 1 11 05 16 05 07 00 COVER NO ANSWER 1621 1919 1 11 05 16 05 31 46 DIRECT 1312 1 11 05 1...

Page 80: ...373 1 11 05 16 08 19 04 OTHER 1 11 05 16 08 21 03 COVER NO ANSWER 6123336263 368 1 11 05 16 08 24 20 DIRECT 337 1 11 05 16 08 24 43 DIRECT 338 2 11 05 16 08 25 16 COVER NO ANSWER 300 368 3 11 05 16 0...

Page 81: ...Lakes Or 17010 1 05 17 14 33 53 MARRPMS ZROOMSTATUS 5049 1 05 17 14 33 54 MARRPMS EMAID STATUS Grande Lakes Or 5049 1 05 17 14 34 12 MARRPMS vTEXTMWI 433 1 05 17 14 34 13 MARRPMS YMSGCOUNT 433 0 0 05...

Page 82: ...2016 8 30a Lists all staff mailboxes that have an e mail address configured for forwarding voice messages to email and whether the form is enabled to allow the feature and if the individual address i...

Page 83: ...MenuBox menu box N is 1 9 auto attendant number or a menu box number TTTTT is Day or Night auto attendant mode O is 0 9 option selected or pressed by caller or M extension in case caller enters direct...

Page 84: ...AA1Day AA1Day 4 1 AA1Day 0 7 AA1Day 1 34 AA1Day 2 2 AA1Day 3 2 AA1Day 4 42 Summary Total Selected Options 92 Hourly report example H O U R L Y A U T O A T T E N D A N T S A C T I V I T Y Activity from...

Page 85: ...and or Menu Selection Option Selected AA1Day 1 AA1Day 0 1 AA1Day 1 2 AA1Day 4 6 Activity from 05 07 2018 14 00 00 to 05 07 2018 14 59 59 Total Auto attendant and or Menu Selection Option Selected AA1...

Page 86: ...ay 1 2 AA1Day 4 3 Activity from 05 07 2018 19 00 00 to 05 07 2018 19 59 59 Total Auto attendant and or Menu Selection Option Selected AA1Day 1 2 AA1Day 4 3 Activity from 05 07 2018 20 00 00 to 05 07 2...

Page 87: ...Total Auto attendant and or Menu Selection Option Selected AA1Day 0 1 Summary Total Selected Options 82 Monthly report example M O N T H L Y A U T O A T T E N D A N T S A C T I V I T Y Activity from 0...

Page 88: ...just the Maximum Mailbox Number Size if necessary Add Translations if guest rooms have two extensions each Create a guest service menu AGS if necessary Setup automated attendants if necessary Set up a...

Page 89: ...a reference that explains every system option in case you need to set additional parameters to customize your application To edit system options click the Do button of the InnLine IP main screen and t...

Page 90: ...setting controls when InnLine IP performs maintenance HH MM SS AM or PM 3 00 00 AM System Restart Interval Determine when the system restarts after running through its maintenance routines If you cho...

Page 91: ...uest Group Service Class Life The maximum number of days to keep Guest Service Classes that were created by the Guest Group Service Class mailbox or a PMS check in that supports this feature 1 to 999...

Page 92: ...a network drive Manual Restore To restore the system from a backed up file click the Restore button and then select the file in the window that appears System languages This option allows you to activ...

Page 93: ...ndow appears You can edit the following parameters in the Atomic Clock window When you finish click the Dial Now button to call the Naval Observatory Atomic Clock Parameter Description Range Default E...

Page 94: ...double click the System Prompts icon The System Prompts window appears Each script or prompt has a number associated with it These prompts are part of a larger file mac file and cannot be modified by...

Page 95: ...rt and the communication parameters to match the SEB System alerts The system stores various errors or warnings in this section To use the feature click the Do button of the InnLine IP main screen sel...

Page 96: ...ngs Parameter Description Range Default Server Enter either the IP address name of the outgoing mail server e g smtp gmail com Valid address name N A Port Port number used by the outgoing mail server...

Page 97: ...ports This feature allows you to define each port in the voice mail system To edit voice port options click the Do button of the InnLine IP main screen and then select Configure System In the next scr...

Page 98: ...y be divided between the ports For example if you have two out bound ports one could be dedicated for MWI events and one to issue wake up calls Available out bound actions All options enabled Default...

Page 99: ...u double click the icon of the port type you want to edit a window appears and allows you to change parameters The window is divided into several tabs You can edit fields in each tab To change tabs cl...

Page 100: ...side the hotel This setting specifies the dial string prefix for long distance calls numbers with 7 or more digits valid dial strings 9 MWI tab Parameter Description Range Default Dial string Prefix T...

Page 101: ...rfaces If necessary you can add interface types to the system See Device interface serial ports in Chapter 1 for more details Follow the steps below to add serial interfaces or edit existing interface...

Page 102: ...ts tab Parameter Description Range Port Specify the serial COM port to be used by the interface driver Available COM ports Rate Specify the baud rate used by the serial COM port For this setting and t...

Page 103: ...ansmitting a check in message that is room based room 203 and the extension in the room is 7203 choose Append Leading Digit and specify the digit 7 in the drop down box Any messages going back to the...

Page 104: ...stration A screen similar to the following illustration appears Each icon in the above illustration represents an aspect of the tenant that you can revise if necessary For example you can edit Tenant...

Page 105: ...ears You can edit the following parameters in the window Parameter Description Range Default Maximum Mailbox Number Size The largest mailbox value in the system If the value is larger than necessary u...

Page 106: ...nu Iterations value 0ms through 99999ms 3000ms Mailbox Entry Time out This field shows how long the system will wait for the first and between each mailbox entry digit press before performing the next...

Page 107: ...staff extension The default value PLSHLD4 means Please hold for None PLSHLD 4 Other Transfer Phrase This setting defines how to announce other mailbox transfers If Prompt Only is chosen then only the...

Page 108: ...der ID Some integrations provide the calling party s station number on forwarded calls to voice mail This feature uses that station number as the sender ID to identify which calling station left a mes...

Page 109: ...ecording a message for a staff member None Checked Post Send Guest Message Menu This option announces additional instructions to forwarded callers after they leave a message for a guest and press any...

Page 110: ...ons on how to hang up will be offered after the staff member s unavailable greeting is played If the box is not checked this prompt is disabled None Not checked Leave Guest Message Speak Leave Message...

Page 111: ...r accessing express messaging in the previous field the system will instruct you to stay on the line to leave your message or to transfer the caller now if this box is checked None Checked Express Mes...

Page 112: ...eck in message from the PMS for a possible match of Guest Holding mailboxes within 24 hours If the box is not checked this function is disabled None Checked Guest Group Service Classes Checking this o...

Page 113: ...ple Tenant 1 Next double click the Staff Tutorial icon as shown at left The following window appears You can edit the following parameters in the window Parameter Description Default Use Message Waiti...

Page 114: ...mode Guest mailboxes remain open or checked in all the time Not checked InnLine Controls Guest Message Indicators Typically InnLine IP controls guest message lamps Some PMS companies want to control g...

Page 115: ...updates on PMS data swap requests Checked Passcode Mode If the PMS provides the guest s name with the check in message the system can preset the passcode using the first three to six letters of the gu...

Page 116: ...ons 10 to 10 minutes 5 minutes Maximum Attempts This setting controls how often InnLine IP will issue a wake up call before it sends a notification that the wake up attempt failed Type the number of a...

Page 117: ...ed after a failed wake up call Generally front desk extensions not forwarded to voice mail are used Valid PBX stations 0 operator Maximum Attempts This controls how often InnLine IP will call the stat...

Page 118: ...tion Range Default Directory Type This setting controls whether the directory will be shared by both guests and staff members or if the directory is exclusive to guests or staff members Choosing Disab...

Page 119: ...example Tenant 1 Next double click the Reports icon as shown at left The following window appears Scheduled Reports Parameter Description Range Default Scheduled Reports This setting allows you have I...

Page 120: ...ort Valid email addresses N A Printer These setting control what device reports are printed to Valid print devices0 N A Guest messaging To edit guest message settings click the Do button of the InnLin...

Page 121: ...livered HH MM SS AM or PM 11 00 00 AM Deliver Check out Message This setting controls how many days before check out that the message is delivered 0 day of or 1 day 1 day before check out Check out Me...

Page 122: ...ller leave a message instead or limit automated transfers according to a schedule To create a schedule click the Edit Schedule button Next click the Add button In the next window for any day of the we...

Page 123: ...he InnLine IP system to dial telephone numbers such as pager and call notification you can specify area codes to which calls are restricted and specify area codes that are considered local calls To ad...

Page 124: ...igure System In the next screen click the name of the tenant you want to edit in the system tree for example Tenant 1 Next double click the Staff Mailbox Reset icon as shown at left The following wind...

Page 125: ...double click the Announce icon as shown at left The following window appears You can edit the following parameters in the Announcement Settings window Parameter Description Attendant Announcement Cli...

Page 126: ...Click the icon to the right of the field and enter the announcement to be played to the staff member at the time of mailbox log in Get Click this button to display which Announcement is currently pro...

Page 127: ...d night schedule A simple automated attendant example is described in Chapter 2 To edit automated attendant settings click the Do button of the InnLine IP main screen and then select Configure System...

Page 128: ...le explains parameters in the Day Menu and Night Menu tabs which control the menus you can develop for day open and night closed hours Parameter Description Range Default Key x Mailbox If you want ind...

Page 129: ...MOP Invalid Mailbox Prompt This prompt is played to the caller if an invalid unassigned mailbox number is entered By default the message is AAINVBOX That entry was not valid Valid recordings AAINVBOX...

Page 130: ...nd date set in the system Set Clear Wakeup Calls This feature allows a guest to set or clear wakeup calls for their own room The guest is prompted to enter the time in hours and minutes Set Greeting T...

Page 131: ...warding This feature allows a guest to enter a phone number where they want their calls sent if they cannot answer calls in their room See InnConnect starting on page 50 for feature descriptions Menu...

Page 132: ...for InnLine IP installations using PrivateLine See PrivateLine in Chapter 4 for PrivateLine feature descriptions Not checked Call Forwarding If you check this box the guest will be offered a chance to...

Page 133: ...teLine See PrivateLine in Chapter 4 for PrivateLine feature descriptions GPNINTRO GPNBUY Call Forwarding Prompts GCFINTRO is the default prompt played to a guest when accessing this service Call Forwa...

Page 134: ...time of message delivery You cannot edit this distribution list The Available Mailboxes list displays the staff or guest mailboxes you can add to the distribution list To add these mailboxes to the Ma...

Page 135: ...and leaders of distribution lists The list group may be letters if PMS created or numbers if manually created Leaders are mailboxes that have message sending privileges for a list ID List Group Mailbo...

Page 136: ...create the group list members adding them to the Mailboxes in Distribution List area The example below shows 4 guest mailboxes in Group List 0 0000 All that is needed now is a Group Leader Highlight o...

Page 137: ...p 0000 The list will be represented by the icon shown Group Lists created from a Front Desk Mailbox If the property does not have a PMS that provides guest group information to InnLine IP then lists c...

Page 138: ...to notify individuals that a message exists Special message notification ends when one of the following conditions occur 1 The notification is confirmed 2 The mailbox containing the message is saved o...

Page 139: ...message Used to control what type of new message will trigger notification Selecting an urgent new message will cause the system to notify on urgent new messages only Keeping the setting at a new mes...

Page 140: ...ress one Or to confirm this notification press any other key If you press one the system will ask for the mailbox passcode Un checking disables the ability for message review during the call Notified...

Page 141: ...inally page him Then he wants the entire call list to repeat a second time and then print a report if the message was never picked up The following window shows how this may be programmed Any of the d...

Page 142: ...ation attempt 2 of 3 to 2134567 NO ANSWER 10 59 16 Notification for 400 call notification attempt 3 of 3 to 2134567 NO ANSWER 10 59 37 Notification for 400 pager notification attempt 1 of 2 to 1888345...

Page 143: ...his utility Refresh All MWIs When activated the system issues a light on or light off command for each staff and guest mailbox in the system Use this feature with care If you have a 300 room hotel wit...

Page 144: ...reen and then select Configure System In the next screen click Guest under Mailboxes in the system tree To create a guest mailbox double click the New Mailbox icon In the next window enter an ID for t...

Page 145: ...st is expected to check out used only if PMS sends this information to InnLine IP Guest ID Group ID These two fields show the Guest and Guest Group identifiers for this mailbox used only if PMS sends...

Page 146: ...nds By default 20 seconds is selected Cellular Phone Number The number that a guest s call would forward to provided by the guest if using the InnConnect feature Service classes for guest mailboxes Th...

Page 147: ...rds a new message for you it will light the lamp on your room phone to notify you that you have a new message waiting Check to use the prompt at right uncheck to not play a prompt Not checked Tutorial...

Page 148: ...specific date you can set the schedule to always use the day operator or the night operator or to use the day operator during a period you specify Click Add when you finish Note that Dated periods you...

Page 149: ...eck to disable Not checked Comfort Message The message received by the guest later in the stay See the Guest Messaging section earlier in this chapter to control when the comfort message is delivered...

Page 150: ...time To reach this area click the Do button of the InnLine IP main screen and then select Configure System In the next screen click Guest Holding under Mailboxes in the system tree To edit or view a...

Page 151: ...k Staff under Mailboxes in the system tree To create a staff mailbox double click the New Mailbox icon In the next window enter an ID for the new mailbox and then click OK To edit or view an existing...

Page 152: ...to log in to this mailbox The default passcode is 9876 Staff Name The mailbox user s last name Used for informational and staff directory purposes Department The department to which this mailbox belo...

Page 153: ...to specify the order in which saved messages are presented during review either in order of time or grouped by message type e g Voice or Fax Your choices are Oldest 1st Oldest 1st Grouped Newest 1st...

Page 154: ...Certified Expires value is reached will send the non delivery notification message to the sender s mailbox Missed Forward Notification If you check this box the system will send this mailbox a messag...

Page 155: ...member A number from 30000 to 39999 represents a recorded greeting A 0 represents no greeting Transfers tab Parameter Description Transfer Type This option controls the type of transfer to this mailb...

Page 156: ...nect feature for this mailbox See InnConnect in Chapter 4 for InnConnect feature descriptions Key X This area allows you to define up to seven go to or transfer points based on an individual key press...

Page 157: ...Add In the next window for any day of the week or any specific date you can set the schedule to always be on always be off or to be on during a period you specify Click Add when you finish Note that D...

Page 158: ...r in this chapter Email tab InnLine IP can forward a new voice message to single or multiple email addresses This area allows you to enable the feature and add email addresses that will receive the fo...

Page 159: ...and the complete email address To enter more email addresses just right click on one of the empty cells and repeat the process Un checking the box in the description cell will disable the system from...

Page 160: ...Verify that the user received the email message Please note that the message may have been deposited in the user s junk mail folder If the email was not sent check your email configuration settings se...

Page 161: ...sk you to set the guest s passcode during a manual check in Not checked Record Guest Name also prompted If you check this box the system will ask you to record the guest s name during a manual check i...

Page 162: ...e New Mailbox icon In the next window enter an ID for the new mailbox and then click OK To edit or view an existing administration mailbox double click the mailbox icon as shown at left The following...

Page 163: ...hoices to other mailboxes or mailbox IDs Minibar Use this mailbox to allow hotel staff to update minibar inventory Works in conjunction with Connected Guests iLink or iCharge Play Prompt Callers forwa...

Page 164: ...click Other under Mailboxes in the system tree Double click the New Mailbox icon to see the list of mailbox options shown above For more information on creating mailboxes see Chapter 2 The Automated a...

Page 165: ...box option click the Do button in the InnLine IP main screen and then select Configure System In the next screen click Other under Mailboxes in the system tree To create a question answer mailbox doub...

Page 166: ...Confirmation Menu if checked If this prompt is blank then the single word phrase Canceled will be played to the caller Next Mailbox Field that defines where the call flow should continue after Conclu...

Page 167: ...el Claritin Downtown Chicago David Smith GM Hotel Claritin 312 555 1212 The system is currently down To accept the responses you gave press 1 To listen to your responses press 2 To start over again pr...

Page 168: ...ill move on to the next question if a key is pressed during the Response Collection step or after system time out If a caller hangs up or immediate system shutdown is detected during the Question Resp...

Page 169: ...APTER PrivateLine Wake up off loading features The add on features described in this chapter are UniKey activated items When the add on features are enabled fields that were shaded become accessible A...

Page 170: ...Also meeting rooms can instantly have DID capability which can be extremely helpful for convention groups If the UniKey is licensed for this option a PrivateLine icon will appear when you click Tenant...

Page 171: ...ID number s will be assigned to the guest at check in InnLine Voice Mail or Property Management InnLine Voice Mail Out of service Number This is the number to which all unassigned DID telephone number...

Page 172: ...he number to verify that the DID phone number is correctly routed to the Out of service station 2 Next click on the number you just entered to highlight it Click Route and enter a guest mailbox to whi...

Page 173: ...ose that the DID phone number 608 798 5102 yields DNIS digits of 102 Then the value for the ID numeric offset would be 5000 negative 5000 Step 5 Add DID phone numbers that staff members will use 1 Cli...

Page 174: ...highlight the number and click Unreserve After selecting a number you can click Refresh to make InnLine re issue the DID routing command to the PBX Click Refresh All to make InnLine re issue DID rout...

Page 175: ...extension 2 If checked this parameter allows DID phone number assignments to be made to mailbox extension 2 Note that the Extension 2 field in the guest mailbox must contain the second extension for...

Page 176: ...ck Tenant1 which is typically the name of the property 2 Double click the Phone Card Printing icon and then check the appropriate boxes as they relate to your installation For example if each guest th...

Page 177: ...s preloaded and is set to automatically run Another program called the Telephone Number Card Print Server will be minimized on the task bar of the InnLine IP system This program includes the DID card...

Page 178: ...ings use method 1 nothing needs to be done other than ensuring that you have a dedicate network cable between InnLine IP s second NIC the one with IP address 192 168 1 10 and the Dymo Print Server If...

Page 179: ...option accessible Click Configure Server You will be presented with a Login window The default user name password is admin admin Change the IP address and then click Apply Another window will display...

Page 180: ...ave been assigned to them when voice mail is accessed for the first time It also can be configured to let guests activate their own DID number s if a property wants to sell the service 1 Click Guest T...

Page 181: ...appear in the Guest Services list Hear Assigned Phone Numbers Use this feature in a Guest Services Menu to allow guests to hear their assigned DID phone number s at any time Configure Phone Numbers Us...

Page 182: ...hich it is currently routed Phone Number Billing Report This report shows the amount of time in tenths of hours that a DID number has been assigned to a guest s station Refer to Chapter 2 Reports of t...

Page 183: ...up message The off loading feature is supported for the following PBXs Mitel MiVoice Business requires use of the Mitel Hotel Motel Wakeup Port device interface Avaya Blue Nortel Meridian Succession...

Page 184: ...loaded Supported PBXs None Set Wake up Code Prefix The feature code used to set up wake up calls for an extension Valid feature code None Set Wake up Code Suffix This field is normally left blank None...

Page 185: ...Data bits 94 Day menu 120 Day Operator 98 140 Dealer information 8 Deleting guest mailboxes 135 Deleting mailboxes 23 Deleting translations 39 Device interface serial ports 13 Device interfaces 13 93...

Page 186: ...number size 28 97 Menu mailbox 17 155 Menu schedule 120 Message waiting indicator MWI 11 135 MWI dial strings 11 N Naval Observatory Atomic Clock 85 New Translation Range command 38 Night menu 120 Nig...

Page 187: ...84 service log 86 System Activity report 70 134 System alerts 87 88 System information 6 System languages 84 T Tenant information 8 96 Tenants 96 announcement prompts 117 dialing directory 110 dialin...

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