INNLINE IP Installation guide
Chapter 3: Reference
120
The Automated Attendant window has four tabs:
•
Menu Schedule tab
. By default, the automated attendant is set to use the
Day menu settings. To revise the schedule, click the
Menu Schedule
tab and
then click the
Add
button. In the next window, for any day of the week or
any particular date, you can set the automated attendant to always use the
day menu, always use the night menu, or to use the day menu during a
period you specify. If you use the latter option, the night menu will be used
during the hours not specified for the day menu. Click the
Add
button when
you finish. Note that Dated Period settings will override conflicting Day-of-
Week periods you enter.
•
Greetings Schedule tab
. On holidays you can record a special greeting that
plays instead of the usual greeting message. Click the
Add
button in the tab,
select the date, enter a name for the special Day Greeting prompt, then click
the field action button beside the prompt field. Use the next window to
record the message. For details, see the
Automated attendant example
section in
Chapter 2. If you want, you can repeat these steps to record a special Night
Greeting prompt.
•
The following table explains parameters in the Day Menu and Night Menu
tabs, which control the menus you can develop for day (open) and night
(closed) hours.
Parameter
Description
Range
Default
Key x
Mailbox
If you want individual key press options in the
automated attendant menu, enter mailboxes or
mailbox IDs in these fields.
Valid
mailboxes or
mailbox IDs
N/A
Allow
Mailbox
Entry - Guest
This setting controls whether guest mailbox
number entry is allowed during the attendant
menu. If the box is not checked, guest mailbox
entry is disallowed.
N/A
Checked
Allow
Mailbox
Entry - Other
This setting controls whether staff or “other”
mailbox number entry is allowed during the
attendant menu. If the box is not checked, staff
or other mailbox entry is disallowed.
N/A
Checked
Initial Entry
Timeout
This setting controls the wait period for the
initial digit in the attendant menu.
1000ms to
30000ms
3000ms
Mailbox
Entry
Timeout
This setting controls the wait period for
subsequent mailbox number digits in the
attendant menu.
1000ms to
30000ms
2500ms
Max Invalid
Entries
This setting controls the maximum number of
invalid entries. After this threshold is reached,
the Entry Failure prompt is played, and the
caller is sent to the Entry Failure mailbox.
1 to 20
3
Greeting
Prompt
The message that plays before the attendant
menu recording. By default, it is AAGRTD or
AAGRTN (”Thank you for calling”).
Valid
recordings
AAGRTD or
AAGRTN