WDS
Operation, Maintenance and Installation Manual
Issue 11
Page
51
14/02/2019
• It is the owner's responsibility to provide safe access to the device. Malmet, or any of its authorised service outlets,
may refuse to perform maintenance or warranty work if access is unsafe, as determined by Malmet or any of its
authorized service outlets acting reasonably.
• Should a warranty claim be rejected you will be advised in writing with a full explanation of our reasons.
• Malmet have a Warranty Claim Procedure that is fair to our customers and provides an efficient system of
replacement and/or repair of faulty parts. If at any time you believe we are not meeting our commitment to you
please contact Malmet Head Office via email: [email protected]
• To the extent permitted by law, no responsibility will be accepted for outside elements including, but not limited to
storms, pest and vermin that may cause damage to the device.
• To the extent permitted by law, no responsibility will be accepted for damage incurred as a result of, or incidental to,
electrical surges or brown outs or for any other consequential damages.
• If there is no certificate of compliance for plumbing or electrical, Malmet reserves the right to refuse service on non-
compliant installations.
• To the extent permitted by law, claims for damage to contents, carpet, ceilings, foundations or any other
consequential loss either direct or indirect resulting from, power spikes, incorrect operation, incorrect installation,
faulty product or any other cause, are excluded.
• This warranty, and to the extent permitted by law, any warranties owed by Malmet under the Australian Consumer
Law or other applicable legislation, are not transferrable and cannot be sold, assigned or transferred in any other
way from the purchaser to any other person.
• To the extent permitted by law, unauthorised use of any parts that were not supplied or approved for use in the
applicable device by Malmet will result in this warranty and any warranty claims applicable to that device being void.
• Warranty labour (service work) shall not include devices located outside of city metropolitan areas of Melbourne,
Sydney, Adelaide, Perth and Brisbane. Costs outside these areas shall be borne by the owner. The owner shall be
notified of this prior to the warranty call out.
To the extent permitted by law, a charge will be made for work done or a service call made where:
• There is no default apparent with the device, as determined by Malmet or its authorized representative or agent
acting reasonably.
• The defective operation of the device is due to failure of electricity or water supply.
• Defects are caused by neglect, incorrect application, abuse or by accidental damage of the device.
• An unauthorised person has attempted to repair the device.
• Harsh environmental situations including, but not limited to, water quality that may cause the water tank
damage cannot be covered under this warranty.
