Lutron
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24
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troubleshooting
Symptom
Possible Cause
Remedy
Dimmers/switches
do not respond to the
wireless controller.
Central antenna is not
powered.
The wireless controller may
be out of communication
range of the
central antenna.
Batteries in the wireless
controller are weak or dead.
(factory installed batteries are
designed to last ten (10) years
during typical usage)
Ensure that plug on the rear of
the central antenna is inserted
fully and that the unit is plugged
in to a live wall receptacle.
Move the wireless controller
closer to the central antenna
and try again. Typically 100 ft.
Replace batteries in the
wireless controller with new
ones (CR2032).
Master control or central
antenna appears not to be
working at all.
No power available to unit.
Faulty dc adapter.
Ensure that the plug on the rear
of the unit is inserted fully and
that the unit is plugged in to a
live wall receptacle.
Check that the receptacle is not
controlled by a switch.
Check that breaker is on and
not tripped.
Swap dc adapters with master
control or central antenna and
check unit for power.
A dimmer/switch appears
not to be working at all.
Burned out or missing light
bulb.
Service switch is in the OFF
position (pulled out).
No power available to unit.
Replace light bulb.
See note 13 on page 23.
Turn service switch on by
pushing the switch in.
See note 13 on page 23.
Check that breaker is on
and not tripped.
