User Guide
- 74
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23 Warranty
23.1.1
Lumen Dynamics
warrants the original purchaser for a period of one (1) full year,
calculated from the date of purchase, that the equipment sold is free from
defects in material and workmanship. All repairs are warranted for 90 days.
23.1.2
In the event of a claim under this warranty, the equipment is to be sent postage
and carriage paid to the
Lumen Dynamics
Service Centre
. Returned equipment
will not be received without a Return Authorization (RA) Number, issued by the
appropriate Service Centre.
23.1.3
In order for us to serve you better, include a written description of the fault and
the name and telephone number of a contact person who may be contacted for
additional service related questions.
23.1.4
Any claims for units received with defects in material or workmanship must be
reported to an authorized
Lumen Dynamics
Service Centre
within 30 days from
the original date of receipt and returned within 30 days of reporting to a an
authorized
Lumen Dynamics
Service Centre.
Lumen Dynamics
will repair or
replace these reported defects free of charge. The equipment must be sent
postage and carriage paid.
23.1.5
Package the equipment in its original shipping case or as appropriate to
prevent damage during transport.
23.1.6
In the case of damage caused by wear and tear, careless handling, neglect, by
the use of force or in the case of interventions and repairs not carried out by an
Lumen Dynamics
Authorized Service Center
, the warranty ceases to be valid.
This warranty may not form the basis for any claims for damages, in particular
not for compensation of consequential damages.
23.1.7
This warranty is not transferable.
23.1.8
No warranty is extended to perishable items (if purchased separately or
included in systems). These may include, but are not limited to, fuses, air filters,
optical filters, cables, light guides and light guide adapters.
Warning:
Apart from lamps (for certain equipment), fuses, air filters, or optical
filters (for certain equipment) there are no field serviceable parts
within the equipment. Opening the equipment main enclosure will
void the warranty.
