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Appendix A: Troubleshooting
Frequently Asked Questions
Dual-Band Wireless Access Point
Force your Ethernet adapter to 10Mbps or half duplex mode, and turn off the “Auto-negotiate” feature of your
Ethernet adapter as a temporary measure. (Please look at the Network Control Panel in your Ethernet adapter’s
Advanced Properties tab.) Make sure that your proxy setting is disabled in the browser. Check our website at
www.linksys.com for more information.
If all else fails in the installation, what can I do?
Reset the Router by holding down the reset button until the Diag LED fully turns on and off. Reset your cable or
DSL modem by powering the unit off and then on. Obtain and flash the latest firmware release that is readily
available on the Linksys website, www.linksys.com.
How will I be notified of new Router firmware upgrades?
All Linksys firmware upgrades are posted on the Linksys website at www.linksys.com, where they can be
downloaded for free. To upgrade the Router’s firmware, use the System tab of the Router’s web-based utility. If
the Router’s Internet connection is working well, there is no need to download a newer firmware version, unless
that version contains new features that you would like to use. Downloading a more current version of Router
firmware will not enhance the quality or speed of your Internet connection, and may disrupt your current
connection stability.
Will the Router function in a Macintosh environment?
Yes, but the Router’s setup pages are accessible only through Internet Explorer 4.0 or Netscape Navigator 4.0 or
higher for Macintosh.
I am not able to get the web configuration screen for the Router. What can I do? You may have to remove the
proxy settings on your Internet browser, e.g., Netscape Navigator or Internet Explorer. Or remove the dial-up
settings on your browser. Check with your browser documentation, and make sure that your browser is set to
connect directly and that any dial-up is disabled. Make sure that your browser is set to connect directly and that
any dial-up is disabled. For Internet Explorer, click Tools, Internet Options, and then the Connection tab. Make
sure that Internet Explorer is set to Never dial a connection. For Netscape Navigator, click Edit, Preferences,
Advanced, and Proxy. Make sure that Netscape Navigator is set to Direct connection to the Internet.
What is DMZ Hosting?
Demilitarized Zone (DMZ) allows one IP address (computer) to be exposed to the Internet. Some applications
require multiple TCP/IP ports to be open. It is recommended that you set your computer with a static IP if you
want to use DMZ Hosting. To get the LAN IP address, see “Appendix D: Finding the MAC Address and IP Address
for Your Ethernet Adapter.”
If DMZ Hosting is used, does the exposed user share the public IP with the Router? No.
Does the Router pass PPTP packets or actively route PPTP sessions?
The Router allows PPTP packets to pass through.
