47
Appendix A: Troubleshooting
Frequently Asked Questions
Dual-Band Wireless Access Point
If you are using the Router and one or more Access Points in close proximity to one another, and they are set on
the same channel, interference will be generated. To avoid interference, be sure to set the Router and all Access
Points to different channels (frequencies); in other words, assign a unique channel to the Router and each Access
Point.
How do I reset the Router?
Press the Reset button on the back panel for about ten seconds. This will reset the Router to its default settings.
How do I resolve issues with signal loss?
There is no way to know the exact range of your wireless network without testing. Every obstacle placed
between the Router and a wireless PC will create signal loss. Lead glass, metal, concrete floors, water and walls
will inhibit the signal and reduce range. Start with the Router and your wireless PC in the same room and move
it away in small increments to determine the maximum range in your environment.
You may also try using different channels, as this may eliminate interference affecting only one channel.
I have excellent signal strength, but I cannot see my network.
WEP is probably enabled on the Router, but not on your wireless adapter (or vice versa). Verify that the same
WEP keys and levels (64 or 128) are being used on all nodes of your wireless network.
How many channels/frequencies are available with the Router?
There are eleven available channels, ranging from 1 to 11 (in North America).
If your questions are not addressed here, refer to the Linksys website, www.linksys.com.
