Link XP L2102/L2104 Receiver Instruction Manual Issue 1 - October 2003 Page 5 of 48
Link Research Ltd. 23/24 Watford Metro Centre, Dwight Road, Watford, Hertfordshire, WD18 9XA, England. Tel: +44 (0) 1923 200 900
Registered in London No. 2074604
Web:
www.linkres.co.uk Fax: +44 (0) 1923 241 357
L2102 & L2104 Receiver
Instruction Manual
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software upgrades etc..
4.
Warranty and support
In all support requirements or in case of unit failure please contact Link directly (contact
details at the front of this manual). Always refer to the Link web site for firmware
upgrades, interoperability and support in general.
4.1 Standard warranty cover
L2102 and L2104 are fully covered for parts and labour in case of failure for one year from
date of despatch from Link Research Ltd.
In addition an advance replacement service is included for the first year, see below.
Extended warranty and advance replacement are available beyond the first year; contact
Link for details.
4.2 Repair procedure
If the unit has failed please contact Link to be given a RAN number (Return Authorisation
Number). Wherever possible please give a full description of the problem leading to the
failure.
Return the receiver to Link Research at the address given, preferably in the original
packaging and enclosing a full fault report wherever possible. The unit will be repaired and
returned as soon as possible. Repair times should be short but if you must have a
replacement unit immediately then you can take advantage of our advance replacement
service.
4.3 Advance replacement service
On request, once the fault has been discussed with a Link technician and a RAN number
allocated, Link will despatch a temporary replacement unit within 24 hours of your call.
The replacement unit must be returned on receipt of your repaired unit complete with the
original packaging
.
N.B. For repairs and advance replacement units, shipping costs will be borne by Link for
the outward leg only.
For out-of-the box failures, occurring within the first 14 days from delivery, Link will
pay agreed transport costs in both directions.
5
Safety, compliance and approvals
5.1 Safe Operating Procedures
The product must be earthed.
Ensure that the power requirements meet the L2102/L2104 specification.
Operate within the environmental limits of the product and ensure there is
adequate ventilation. Units can be mounted one above the other without
compromising heat dissipation, but allow at least 40mm free air-space at each side
of the equipment.
