Lightware HDBaseT HDMI-TPS-RX110AY, User Manual

Page: 137 / 154

9.Troubleshooting HDMI-TPS-RX110AY series – User's Manual 137
Appliedfirmwarepackage:v1.5.0b3 | LDCsoftware:v2.5.9b2
9.1. Use Case Studies
Atfirst,checkfrontpanelLEDsandtakethenecessarystepsaccordingtotheirstates.Formoreinformation
aboutstatus,LEDsrefertothe FrontView and RearView sections.
Symptom Root cause Action Refer to
Video signal
No picture on the
video output
Device or devices are not
powered properly
Check the receiver and the other devices
if they are properly powered; try to unplug
and reconnect them.
2.2.1
Cable connection
problem
Cables must fit very well, check all the
connectors (video and TPS cables).
2.2
No incoming signal If the TPS LINK LED does not light, no
signal is present on the TPS input port.
Check the source device and the CATx
cable.
2.2
TPS mode problem Check the actual TPS mode and the
selected modes of the extenders.
5.4.1
The output is muted Check the mute state of output port.
5.4.1
LW2
6.4.5
LW3 7.6.2
Display is not able to
receive the video format
Check the emulated EDID; select another
(e.g. emulate the EDID of the display on
the input port).
5.6
LW3
7.24
HDCP is disabled Enable HDCP on the input and output
port.
5.4.1
LW3
7.6.11
LW3 7.6.12
Not the desired
picture displayed
on the video
output
Videooutputissetto
test pattern (no sync
screen) statically
Check Test Pattern settings in the HDMI
output properties.
5.4.1
LW3
7.6.13
Videooutputissetto
test pattern (no sync
screen) as there is no
picture on video source
Check video settings of the source.
Symptom Root cause Action Refer to
Audio signal
No audio is present
on output
Source audio volume is
low or muted
Check the audio settings of the source.
Output port is muted Check the output port properties.
5.4.3
LW2 6.4.5
LW3
7.7.2
Analog audio volume is
set low
Check the Analog audio output port
settings (volume).
5.4.3
LW3
7.8
HDMI output signal
contains no audio
HDMI mode was set to
DVI
Check the properties of the output port
and set to HDMI or Auto.
5.4.1
LW3
7.6.16
DVIEDIDisemulated Check the EDID and select and HDMI
EDID to emulate.
5.6
LW3 7.24
RS-232 signal
Connected serial
device does not
respond
Cable connection
problem
Check the connectors to fit well; check
the wiring of the plugs. 2.2.7
RS-232 settings are
different
Check the port settings of the transmitter
and/or the receiver and the connected
serial device(s). Pay attention to Link
and/orLocalports.
5.6.6
LW2 6.6
LW3 7.17
RS-232 mode is not right Check the RS-232 mode settings
(pass-through, control or command
injection)
5.6.6
LW2
6.6.1
LW3
7.17.6
Network
No LAN connection
can be established
Incorrect IP address is
set(fixIP)
Use dynamic IP address by enabling
DHCP option.
3.3.2
5.8.2
LW2
6.5.3
LW3 7.12.2
Restore the factory default settings (with
fixIP).
3.3.3
5.8.5
LW2
6.3.12
LW3 7.4.8
IPaddressconflict Check the IP address of the other
devices, too.
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