64
Message
Possible causes
Possible corrective measures
Charging
error
Battery is not charged.
Charge battery.
Outside temperature is
too hot or cold.
Make sure phone is charging at a normal
temperature.
Contact problem
Check the charger and connection to the phone.
No voltage
Plug the charger into a different socket.
Charger defective
Replace charger.
Wrong charger
Only use original LG accessories.
Number not
permitted
The Fixed dialling
number function is on.
Check the Settings menu and turn the function off.
Impossible
to receive /
send SMS
& picture
Memory full
Delete some messages from the phone.
Files not
opening
Unsupported file format Check the file formats that can be supported.
The screen
does not
turn on
when I
receive a
call.
Proximity sensor
problem
If you use any protection tape or case, check to
see if it has covered the area around the proximity
sensor. Make sure that the area around the
proximity sensor is clean.
No sound
Vibration mode
Check the settings status of the sound menu to
make sure you are not in vibrate or silent mode.
Hang up or
freeze
Intermittent software
problem
Try to perform a software update via the website.
Troubleshooting
