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This chapter lists some problems you might encounter while using your phone. Some problems
require you to call your service provider, but most are easy to fix yourself.
Message
Possible causes
Possible corrective measures
Micro-USIM
error
There is no Micro-USIM
card in the phone or it
is inserted incorrectly.
Make sure that the Micro-USIM card is correctly
inserted.
No network
connection/
Losing
network
Signal is weak or you're
outside the carrier
network.
Move towards a window or into an open area.
Check the network operator coverage map.
Operator applied new
services.
Check whether the Micro-USIM card is more than
6~12 months old. If so, change your Micro-USIM
at your network provider's nearest branch. Contact
your service provider.
Codes do
not match
To change a security
code, you will need to
confirm the new code
by re-entering it.
If you forget the code, contact your service
provider.
The two codes you
have entered do not
match.
Any
application
cannot be
set
Not supported by
service provider or
registration required.
Contact your service provider.
Calls not
available
Dialling error
New network not authorised.
New Micro-USIM card
inserted.
Check for new restrictions.
Pre-paid charge limit
reached.
Contact service provider or reset limit with PIN2.
Phone
cannot be
switched on
On/Off key pressed too
briefly.
Press the On/Off key down for at least two
seconds.
Battery is not charged.
Charge battery. Check charging indicator on the
display.
Troubleshooting
