Lexmark XC4150, Service Manual

Page: 258 / 575

To generate the fax error file, perform the following steps:
1
In a Web browser, type
http://MFP/<IP address>/se
.
2
The MFP’s SE menu page will display. Click the “Dump Job History” link. The following displays:
3
Write down the type of connection, the type of error, and the job in which the error occurred.
4
In the Web browser address bar, type
http://MFP/<IP address>/se
.
5
Click Report a Fax Problem . The fax check list displays.
6
Fill in the requested information. This is where you will type in the information you retrieved in step 3. Second-
level support can assist you if you have questions about the information requested on the page.
Note: The fields requesting the code levels, model number, type of problem are auto
‑
filled. If the
information is not in the fields, it can be retrieved from the SE menu. The SE menu can be accessed by
pressing
**411
or typing
http://MFP/<IP address>/se
in a Web browser.
7
After all the requested information is entered into the Fax Checklist Web page, press the Submit button on
the bottom of the page. A dialogue asking you to save the file appears.
Note: The file generated by the MFP is not automatically transmitted to second
‑
level support. It is placed
on the computer desktop.
8
Enter a name for the file, and indicated where you want to save the file.
9
Press OK . The file appears on the desktop.
10
E
‑
mail the file to second
‑
level support.
7528
Diagnostic information
258