Repeating defects appear on prints
)
)
)
Action
Yes
No
a
Check if the distance between the defects is equal to one of the
following:
•
25.1 mm (0.98 in.)
•
29.8 mm (1.17 in.)
•
43.9 mm (1.72 in.)
•
45.5 mm (1.79 in.)
•
94.2 mm (3.70 in.)
b
If the distance between the defects equals 25.1 mm (0.98 in.), 29.8 mm
(1.17 in.), or 94.2 mm (3.70 in.), then replace the photoconductor unit.
c
If the distance between the defects equals 43.9 mm (1.72 in.) or
45.5 mm (1.79 in.), then replace the developer unit.
Do the repeating defects still appear?
1
Check if the
distance between
the defects is
equal to one of the
following:
•
37.7 mm
(1.48 in.)
•
78.5 mm
(3.09 in.)
•
95 mm
(3.74 in.)
2
Take note of the
distance, and then
contact
customer
support
or your
service
representative.
The problem is solved.
Shadow images appear on prints
A B C D
A B C D
A B C D
A B C D
Leading edge
Trailing edge
Action
Yes
No
Step 1
Check if the paper loaded in the tray has the correct paper type and weight.
Is paper with the correct paper type and weight loaded in the tray?
Go to step 2.
Load paper with the
correct paper type and
weight in the tray.
Step 2
From the printer control panel, set the paper type and weight in the Paper
menu to match the paper loaded in the tray.
Do the printer settings match the type and weight of the paper loaded?
Go to step 3.
Change the paper type
and weight to match
the paper loaded in the
tray.
Troubleshooting
287
