Action
Yes
No
Step 2
a
Load paper from a fresh package.
Note:
Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b
Resend the print job.
Do paper jams still occur frequently?
Go to step 3.
The problem is solved.
Step 3
a
Review the tips on avoiding jams. For more information, see
“Avoiding
jams” on page 235
.
b
Follow the recommendations, and then resend the print job.
Do paper jams still occur frequently?
Contact
customer
support
.
The problem is solved.
Paper jam message remains after jam is cleared
Action
Yes
No
Check the entire paper path for jammed paper.
a
Remove any jammed paper.
b
From the printer control panel, touch
Continue
to clear the message.
Does the paper jam message remain?
Contact
customer
support
.
The problem is solved.
Troubleshooting
269