Lexmark Pro910 Series, Service Manual

Page: 28 / 118

2-8
Service Manual
Lexmark Pro910 Series
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Ink cartridge order Unsupported order of ink cartridge. Technical Support Center:
Install the correct ink cartridge.
Service:
Install the correct ink cartridge.
Print incomplete The print carrier stopped before all of
the data was used. Technical Support Center:
Clear any carrier jams. Unplug the
printer from the electrical outlet, wait
for 10 seconds, and then plug the
printer back in. Resend the print job.
Service:
Clear any carrier jams. Unplug the
printer from the electrical outlet, wait
for 10 seconds, and then plug the
printer back in. Resend the print job.
Data error Incorrect data has been sent from the
host computer to the printer. Technical Support Center:
Unplug the printer from the electrical
outlet, wait for 10 seconds, and then
plug the printer back in. If the problem
remains, then replace the USB cable.
Service:
Replace the system board. See
“System board removal” on
page 4-35
.
Ink cartridge short The short test detected a short circuit
in the printhead. Technical Support Center:
Check the printhead for proper
installation. If properly installed, then
replace the printhead.
Service:
Remove the printhead. Clean and
reinstall the printhead. If the problem
remains, then replace the printhead.
Ink cartridge programming Firmware is unable to program
pseudo-random ink cartridge ID. Technical Support Center:
Check the printhead for proper
installation. If properly installed, then
replace the printhead.
Service:
1. Clean the printhead contacts. If
the problem remains, then replace
the printhead.
2. Check for bent contacts on the
tank contact card. If the contacts
are bent, the replace the tank
contact card. See
“Tank contact
card removal” on page 4-18 .
If the problem remains, then replace
the system board. See
“System
board removal” on page 4-35 .
Error table
Error Description Action