
2-2
Service Manual
5062
Error code divisions
Error codes identifications have changed for this product. The following chart identifies the new code numbers
that should be consistent across product lines.
Note: There may be printer error messages that are not contained in this service manual. Contact your next
level of support for assistance.
Power-on Self Test (POST) sequence
When you turn the printer on, it performs a Power-on Self Test (POST) sequence. Check for correct POST
functioning of the base printer by observing the following:
1.
The LED turns on.
2.
The main fan turns on.
3.
The operator panel turns on.
4.
The fuser heater turns on. The fuser takes longer to warm up from a cold start than a warm start.
5.
The operator panel LED starts blinking.
6.
A splash screen appears on the display.
The following errors or messages may appear:
•
Close Door
or
Insert Cartridge
display if the front access door is open or the print cartridge is
missing.
•
Any cartridge errors, such as
Defective Cartridge
or
Missing Cartridge
.
7.
Ready
appears on the display.
8.
The main drive motor turns on.
9.
The EP drive assembly drives the developer shaft located in the print cartridge.
10.
The exit rollers turn.
11.
The printer may begin calibration.
Range
Description
Go to page…
Text prompts
User prompts without code numbers
0–99
User attendance messages
“User attendance messages (0–99)”
100–199
Printer hardware errors
“Printer hardware errors (100–199)” on
page 2-50
200–299
Printer and input option paper jams
400–499
Output option paper jams
900–999
Firmware and/or system electronics
errors
Summary of Contents for C792de
Page 17: ...Notices and safety information xvii 5062...
Page 18: ...xviii Service Manual 5062...
Page 24: ...xxiv Service Manual 5062...
Page 38: ...1 14 Service Manual 5062...
Page 178: ...2 140 Service Manual 5062...
Page 220: ...3 42 Service Manual 5062...
Page 234: ...4 14 Service Manual 5062 11 Slide the lower left cover down to remove it from the left cover...
Page 242: ...4 22 Service Manual 5062 3 Separate the system board shield door from the rear upper cover...
Page 244: ...4 24 Service Manual 5062 6 Remove the screw B 7 Remove the four screws C B 88A0212 C 88A0323...
Page 258: ...4 38 Service Manual 5062 3 Remove the screw A in the top cover A 88A0323...
Page 260: ...4 40 Service Manual 5062 6 Press the release tab B to disconnect the cable from the assembly B...
Page 275: ...Repair information 4 55 5062 4 Push the assembly up and pull to remove it...
Page 423: ...Repair information 4 203 5062 7 Remove the motor from the bracket...
Page 429: ...Repair information 4 209 5062 7 Release the pick assembly cables from the cable guide D D...
Page 464: ...4 244 Service Manual 5062 3 Using a spring hook remove the spring...
Page 492: ...4 272 Service Manual 5062 3 Use a spring hook to remove the spring A...
Page 517: ...Repair information 4 297 5062 4 Remove the screw C from the left side...
Page 521: ...Repair information 4 301 5062 6 Remove the two screws D one screw E and disconnect the cable F...
Page 537: ...Repair information 4 317 5062...
Page 538: ...4 318 Service Manual 5062...
Page 540: ...5 2 Service Manual 5062 Connectors System board...
Page 555: ...Connector locations 5 17 5062 5 bin mailbox printer circuit board...
Page 556: ...5 18 Service Manual 5062...
Page 560: ...6 4 Service Manual 5062...
Page 564: ...7 4 Service Manual 5062 Assembly 2 Left and rear covers 1 2 4 5 6 7 8 9 10 11 12 13 14 3...
Page 566: ...7 6 Service Manual 5062 Assembly 3 Front 1 2 4 5 6 7 8 3 3 3 3...
Page 568: ...7 8 Service Manual 5062 Assembly 3 1 Front continued 1 2 4 5 1 1 1 3...
Page 570: ...7 10 Service Manual 5062 Assembly 4 Left 1 2 4 5 6 8 7 3...
Page 572: ...7 12 Service Manual 5062 Assembly 4 1 Left continued 1 2 3 4...
Page 574: ...7 14 Service Manual 5062 Assembly 5 Rear 1 2 3 6 10 8 9 11 4 7 5 12...
Page 576: ...7 16 Service Manual 5062 Assembly 6 Optional 550 sheet tray 1 2...
Page 578: ...7 18 Service Manual 5062 Assembly 7 Optional 550 sheet drawer assembly 4 5 3 2 2 1...
Page 582: ...7 22 Service Manual 5062 Assembly 9 Finisher assembly...
Page 584: ...7 24 Service Manual 5062 Assembly 9 1 Finisher assembly continued...
Page 586: ...7 26 Service Manual 5062 Assembly 10 Finisher stapler assembly 1 2...
Page 588: ...7 28 Service Manual 5062 Assembly 11 High capacity output stacker...
Page 590: ...7 30 Service Manual 5062 Assembly 11 1 High capacity output stacker continued...
Page 604: ...7 44 Service Manual 5062...
Page 606: ...A 2 Service Manual 5062 Print Quality Pages Page 1 total of five...
Page 607: ...Appendix A Print samples A 3 5062 Print Quality Pages Page 2 total of five...
Page 608: ...A 4 Service Manual 5062 Print Quality Pages Page 3 total of five...
Page 609: ...Appendix A Print samples A 5 5062 Print Quality Pages Page 4 total of five...
Page 613: ...Appendix A Print samples A 9 5062 Printhead electronic alignment test page Magenta two of two...
Page 626: ...I 12 Service Manual 5062...
Page 630: ...I 16 Service Manual 5062...