Lexmark C792de, Service Manual

Page: 81 / 630

Diagnostic information
2-43
5062
User attendance messages (0–99)
Error code Action
31 Defective or Missing
<color> Cartridge • Reseat the specified print cartridge.
• Inspect the print cartridge contacts for damage/contamination. Replace the print cartridge
if defective.
• Inspect the XXXX cable connection. Properly connect the cable if it is not connected
properly. Replace the cable if damaged.
• Replace the indicated cartridge.
• If the problem still exists, replace the system board. See “System board removal” on
page 4-142 .
32 Unsupported
Cartridge • Check to see if the print cartridge is a supported cartridge.
Note: Once the cartridge shipped with the printer is exhausted, it must be replaced by a
supply cartridge (refer to the User’s Guide for part numbers.)
If the specified print cartridge is a supported cartridge, reseat the cartridge.
• Inspect the print cartridge contacts for damage or contamination. Replace the print
cartridge if defective.
• Inspect XXXX cable connection. Properly connect the cable if not connected properly.
Replace the cable if damaged.
• If the problem still exists, replace the system board. See “System board removal” on
page 4-142 .
34 Short Paper • Select Continue to clear the message and continue printing.
Note: The printer does not automatically reprint the page that prompted the message.
• Check the tray length and width guides to ensure the media is properly fitted.
• Make sure the print job is requesting the correct size of media.
• Adjust the Paper Size setting for the media size being used.
• If the MP Feeder Size is set to Universal, make sure the media is large enough for the
formatted data.
• Cancel the current job. Replace the paper pick mechanism. See “Paper pick
mechanism assembly removal” on page 4-116 .
• If the problem still exists, replace the system board. See “System board removal” on
page 4-142 .
35 Insufficient memory
to support Resource
Save feature • Select Continue to disable Resource Save and continue printing.
• To enable Resource Save after receiving this message:
- Make sure the link buffers are set to Auto, then exit the menus to activate the link
buffer changes.
- When Ready is displayed, enable Resource Save.
• Install additional memory.
• If this does not fix the problem, replace the system board. See “System board removal”
on page 4-142 .
37 Insufficient memory
to collate job • Select Continue to print the portion of the job already stored and begin collating the rest
of the job.
• Cancel the current job.
• If this does not fix the problem, replace the system board. See “System board removal”
on page 4-142 .
37 Insufficient memory
for Flash Memory
Defragment operation • Select Continue to stop the defragment operation and continue printing.
• Delete fonts, macros, and other data in printer memory.
• Install additional printer memory.
• If this does not fix the problem, replace the system. See “System board removal” on
page 4-142 .