Lexmark 5060-00x, Service Manual

Page: 123 / 490

Diagnostic information
2-89
5060-00 x
Intermittent 900 Service RIP Error codes
Capturing the following information aids in determining the nature of the intermittent error.
1.
Crash codes - With the 900 Service RIP Error displayed, press Select and Return together. Record the
complete secondary codes by scrolling with Menu . The code may be a very long string of characters and
numbers, but it is needed to analyze the problem.
2.
Print history - Printed the printer history by entering Diagnostics Mode and selecting Print History in the
Development menu.
3.
Code level - Obtain the code level for the RIP, network, and engine. All of these can be found on Print
Menus page from the Utilities menu.
4.
Type of connection being used to print - Record the type of connection. For example, direct USB or parallel,
or network peer to peer, Ethernet, token ring, or so on.
5.
Software application - Does one particular application or print job sent to the printer produce this error?
6.
Driver - What driver or driver level.
With this information in hand, contact you next level of support.
900 Error Code displayed when the machine is connected to a network while still in
Setup Required Mode
5 Restore factory defaults from the Configuration Menu.
Warning: When factory defaults are restored, all menu
items are returned to the factory default values except:
• Display Language.
• All settings in the Parallel Menu, Serial Menu,
Network Menu, and USB Menu.
All downloaded resources (fonts, macros, and symbol
sets) in printer memory (RAM) are deleted. (Resources
residing in flash memory or on the hard disk are
unaffected.)
Record the
secondary error
codes. With the
900 Service RIP
Error displayed,
press
Select and
Return together.
Record the
complete list.
Press
Menu to
scroll. The code
may be a very long
string of characters
and numbers, but
is needed for
analysis.
Contact your next
level of support.
Problem solved.
Step Actions and questions Yes No
1 Perform the following steps:
1. Power the printer off.
2. Disconnect the printer from the network.
3. Power the printer on and complete the setup
process.
4. When setup is complete, power off the printer and
reconnect to the network.
Is the same 900 Service Error displayed?
Contact your next
level support Problem solved
Step Action and questions Yes No