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Understanding jam messages
Always clear the entire paper path when you receive any jam message.
Paper jam messages
Message
Check Areas...
What to do...
200 Paper Jam
(tray 1 and left access
door beside tray 1)
A, B, T1
Follow the instructions for clearing
Area A
,
Area B
, and
Area T1
.
201 Paper Jam
(fuser area)
D, K, L
Follow the instructions for clearing
Area D
,
Area K
, and
Area L
.
If the jam message persists, paper may be caught in the fuser. See
Clearing fuser jams
for instructions.
202 Paper Jam
(fuser area)
K, L
Follow the instructions for clearing
Area K
and
Area L
.
If the jam message persists, paper may be caught in the fuser. See
Clearing fuser jams
for instructions.
230 Paper Jam
(duplex area)
E, J
Follow the instructions for clearing
Area E
and
Area J
.
24<x> Paper Jam
(trays 2–4)
C, T<x>
Follow the instructions for clearing
Area C
and
Area T<x>
.
250 Paper Jam
(multipurpose feeder)
A
Follow the instructions for clearing
Area A
.
27<x> Paper Jam
(mailbox and output
expander)
M
Follow the instructions for
Clearing mailbox or output expander
jams (Area M)
.
28<x> Paper Jam
(finisher)
1, 2, 3, 4, 5, 6
Refer to the Finisher Setup & User’s Guide for instructions on clearing
finisher jams.