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Calling for service
When you call for printer service, describe the problem you are experiencing, the message on the display,
and the troubleshooting steps you have already taken to find a solution.
You need to know your printer model type and serial number. Refer to the label on the back of the printer
near the power cord for this information.
Note: The serial number is also listed on the menu settings page you can print from the
Utilities Menu. See
Printing a menu settings page
for more information.
For service in the U.S. or Canada, call 1-800-Lexmark (1-800-539-6275). For other countries/regions, refer
to the numbers listed on the drivers CD.
Checking an unresponsive printer
Sometimes printer problems are very easy to solve. If your printer is not responding, first make sure:
•
The power cord is plugged into the printer and a properly grounded electrical outlet.
•
The electrical outlet is not turned off by any switch or breaker.
•
Other electrical equipment plugged into the outlet is working.
•
The printer is turned on.
•
The printer cable is securely attached to the printer and the host computer, print server, option, or
other network device.
Once you have checked each of these possibilities, turn the printer off and back on. This often fixes the
problem.
Printing a menu settings page
Print the menu settings page to review the printer settings and to verify that printer options are installed
correctly.
Note: See
Understanding the printer operator panel
to identify the display and operator
panel buttons if you need help.
1
Make sure the printer is on and the
Ready
message appears.
2
Press
Menu
until you see Utilities Menu, and then press
Select
.
3
Press
Menu
until you see Print Menus, and then press
Select
to print the page.
The message
Printing Menus
is displayed.
Note: If any other message appears when you print this page, see
Understanding printer
messages
for more information.
4
Verify that the options you installed are correctly listed under “Installed Features.”
If an option you installed is not listed, turn the printer off, unplug the power cord, and reinstall the
option.
