Lenovo ThinkSystem SR650 V2, Reference

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Appendix A. Getting help and technical assistance
If you need help, service, or technical assistance or just want more information about Lenovo products, you
will find a wide variety of sources available from Lenovo to assist you.
On the World Wide Web, up-to-date information about Lenovo systems, optional devices, services, and
support are available at:
http://datacentersupport.lenovo.com
Note: This section includes references to IBM Web sites and information about obtaining service. IBM is
Lenovo's preferred service provider for ThinkSystem.
Tech Tips
Lenovo continually updates the support website with the latest tips and techniques that you can use to solve
issues that your server might encounter. These Tech Tips (also called retain tips or service bulletins) provide
procedures to work around issues or solve problems related to the operation of your server.
To find the Tech Tips available for your server:
1. Go to
http://datacentersupport.lenovo.com
and navigate to the support page for your server.
2. Click on the documentation icon from the navigation pane.
3. Click Documentation Type
➙
Solution from the drop-down menu.
Follow the on-screen instructions to choose the category for the problem that you are having.
Security advisories
Lenovo is committed to developing products and services that adhere to the highest security standards in
order to protect our customers and their data. When potential vulnerabilities are reported, it is the
responsibility of the Lenovo Product Security Incident Response Team (PSIRT) to investigate and provide
information to our customers so they may put mitigation plans in place as we work toward providing
solutions.
The list of current advisories is available at the following location:
https://datacentersupport.lenovo.com/product_security/home
Before you call
Before you call, there are several steps that you can take to try and solve the problem yourself. If you decide
that you do need to call for assistance, gather the information that will be needed by the service technician to
more quickly resolve your problem.
Attempt to resolve the problem yourself
You can solve many problems without outside assistance by following the troubleshooting procedures that
Lenovo provides in the online help or in the Lenovo product documentation. The Lenovo product
documentation also describes the diagnostic tests that you can perform. The documentation for most
systems, operating systems, and programs contains troubleshooting procedures and explanations of error
messages and error codes. If you suspect a software problem, see the documentation for the operating
system or program.
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