Appendix C Getting help and technical assistance
Collecting service data
To clearly identify the root cause of a server issue or at the request of Lenovo Support, you
might need collect service data that can be used for further analysis. Service data includes
information such as event logs and hardware inventory.
Service data can be collected through the following tools, unless stated otherwise in this
document:
•
Lenovo XClarity Provisioning Manager
Use the Collect Service Data function of Lenovo XClarity Provisioning Manager to collect
system service data. You can collect existing system log data or run a new diagnostic to
collect new data.
•
Lenovo XClarity Controller
You can use the BMC Web user interface or the CLI to collect service data for the server.
The fle can be saved and sent to Lenovo Support.
−
For more information about using the Web interface to collect service data, see
http://sysmgt.lenovofles.com/help/topic/
com.lenovo.systems.management.xcc.doc/product_page.html
Contacting Support
You can contact Support to obtain help for your issue.
You can receive hardware service through a Lenovo Authorized Service Provider. To locate a
service provider authorized by Lenovo to provide warranty service, go to
https://datacentersupport.lenovo.com/serviceprovider
and use flter searching for different
countries. For Lenovo support telephone numbers, see
https://datacentersupport.lenovo.com/supportphonelist
for your region support details.
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ThinkSystem Analog 1x8 KVM Switch User Guide
